MGT 366 Exam One Conceptual Review UPDATED ACTUAL Questions And
Correct Answers
Terms in this set (65)
Service Processes Intangible, perishable output
Supply chain management synchronizing processes with customers and Suppliers
IoT Machines sharing data automatically
Internal Customer Department receiving output from another department
Order Fulfillment Process A process that includes the activities required to produce and deliver the service
or product to the external customer
Nested Process the concept of a process within a process
External Supplier Input or supply, given from a supplier outside of the company
new service/product development New product ideas based on customer input
Process An activity that transforms inputs into outputs
Sustainability Meeting needs without harming future generations
Productivity The level of efficiency in turning inputs into outputs
Support Processes Departments that do not directly effect productivity processes, EX. Accounting,
HR...
Manufaturing-service continuim When a firm mixes service and good outputs within products. EX. Restraunts,
Luxury Cars...
Supply Chain Interrelated Processes within & across firms
Opperation A group of resources preforming processes
Core processes Essential activites and inputs that directly contribute to the producing and delivery
of primary goods (Order Fulfillment)
Internal Customers One department needing the supply of another department (A packaging team
inside a bakery, The packaging team would be the Internal Customer)
Customer Contact & Custimization The degree of customer communication that is involved in the fulfillment of the
order
, Opperations strategy Is the bridge between corporate strategy and daily process
Order Qualifyers The minimum requirments a product must have for it to be purchased, going
beyond this has little affects on sales
Service Package a bundle of goods and services (physical) that is provided in some environment
Customer-Driven Opperations Starts with corporate strategy, to deliver the best goods and services possible for
specific customers
Development speed How fast a firm can design, test, and launch a product based on customer
demands. EX. Zara
House of Quality allign customer needs with egineering solutions
Order Winners Specific factors that cause customers to pick one firm over another for a product
(Apple)
Volume-Flexability Ability to adjust output levels to the demand changes
Enviormental Scanning External trends, such as technoligy and competition
Concurrent Engineering Cross-functual collaboration during development. So multiple departments work
at the same time, rather than one after another.
fast and reliable delivery A corporate strategy. EX. Amazon
primary purpose of operations strategy Align operations with customer expectations and corporate objectives
Core competencies What a firm does exceptionally well
Back Office Work with minimal customer interaction
Swim Lane Flowcharts Shows departmental handoffs
Layout Physical Arangements of opperations or departments
Front office A process with a high level of customer interaction
Asseble-to-Order Deleys final product custimization till customer order in received (Subway)
Work Sampling work measurment that relies on random observation
Job Process Manufaturing process that is low volume, high custimization
Pareto Chart Prioritizes improvments by highlighting the most significant cause for probablems
Time Study =Average observed time x Rating Factor
Correct Answers
Terms in this set (65)
Service Processes Intangible, perishable output
Supply chain management synchronizing processes with customers and Suppliers
IoT Machines sharing data automatically
Internal Customer Department receiving output from another department
Order Fulfillment Process A process that includes the activities required to produce and deliver the service
or product to the external customer
Nested Process the concept of a process within a process
External Supplier Input or supply, given from a supplier outside of the company
new service/product development New product ideas based on customer input
Process An activity that transforms inputs into outputs
Sustainability Meeting needs without harming future generations
Productivity The level of efficiency in turning inputs into outputs
Support Processes Departments that do not directly effect productivity processes, EX. Accounting,
HR...
Manufaturing-service continuim When a firm mixes service and good outputs within products. EX. Restraunts,
Luxury Cars...
Supply Chain Interrelated Processes within & across firms
Opperation A group of resources preforming processes
Core processes Essential activites and inputs that directly contribute to the producing and delivery
of primary goods (Order Fulfillment)
Internal Customers One department needing the supply of another department (A packaging team
inside a bakery, The packaging team would be the Internal Customer)
Customer Contact & Custimization The degree of customer communication that is involved in the fulfillment of the
order
, Opperations strategy Is the bridge between corporate strategy and daily process
Order Qualifyers The minimum requirments a product must have for it to be purchased, going
beyond this has little affects on sales
Service Package a bundle of goods and services (physical) that is provided in some environment
Customer-Driven Opperations Starts with corporate strategy, to deliver the best goods and services possible for
specific customers
Development speed How fast a firm can design, test, and launch a product based on customer
demands. EX. Zara
House of Quality allign customer needs with egineering solutions
Order Winners Specific factors that cause customers to pick one firm over another for a product
(Apple)
Volume-Flexability Ability to adjust output levels to the demand changes
Enviormental Scanning External trends, such as technoligy and competition
Concurrent Engineering Cross-functual collaboration during development. So multiple departments work
at the same time, rather than one after another.
fast and reliable delivery A corporate strategy. EX. Amazon
primary purpose of operations strategy Align operations with customer expectations and corporate objectives
Core competencies What a firm does exceptionally well
Back Office Work with minimal customer interaction
Swim Lane Flowcharts Shows departmental handoffs
Layout Physical Arangements of opperations or departments
Front office A process with a high level of customer interaction
Asseble-to-Order Deleys final product custimization till customer order in received (Subway)
Work Sampling work measurment that relies on random observation
Job Process Manufaturing process that is low volume, high custimization
Pareto Chart Prioritizes improvments by highlighting the most significant cause for probablems
Time Study =Average observed time x Rating Factor
