, PLEASE USE THIS DOCUMENT AS A GUIDE ONLY
Question 1
1. Read the case study below and then answer the questions that follow.
1.1. Analyse and evaluate three (3) factors that can influence the flow of information at KwaJeff
Tshisanyama.
Organisational structure – The flow of information is influenced by the number of reporting
levels and functions within the organisation. (ADB1501, Study Guide, p. 43)
Organisational culture – The values and beliefs of the organisation (e.g., valuing speed, quality,
or service delivery) will influence how information flows. (ADB1501, Study Guide, p. 43)
People (employees, their skills and experience) – Unskilled or inexperienced employees may
delay the flow of information by not knowing what information to distribute to whom or how
to operate distribution devices. (ADB1501, Study Guide, p. 44)
1.2. Evaluate the responsibilities of an Administrative Manager in ensuring efficient
information flow, system integration, and managerial support across functional departments.
Provide effective management of the organisation's information. (ADB1501, Study Guide, p.
19)
Coordinate the administrative operations of the organisation. (ADB1501, Study Guide, p. 19)
Develop lines of good communication. (ADB1501, Study Guide, p. 19)
Ensure that relevant organisational activities are designed to maximise individual and unit
productivity. (ADB1501, Study Guide, p. 57)
1.3. Analyse the organisational structure of KwaJeff and evaluate five key functional areas. For
each area, explain the type of internal information essential for its operations.
Administration
Information needed to manage the flow of organisational information, records, and organisational
knowledge to support decision-making (ADB1501, Study Guide, p. 24).
Marketing
Budgeted and actual sales quantities, marketing costs, products/services and their characteristics,
strategies of top management (ADB1501, Study Guide, p. 24)
Human Resources
Staff requirements, leave, salary scales, conditions of employment, training statistics, merit
assessment results, HR needs in other functions (ADB1501, Study Guide, p. 24).
Finance
Creditors and debtors, stock levels and turnover, information to calculate financial ratios to ensure
sound financial management, capital sources and interest rates (ADB1501, Study Guide, p. 24)
Operations
Budgeted and actual production quantities, operations costs, utilisation of equipment and staff, stock
quantities required and available (ADB1501, Study Guide, p. 24).
Question 1
1. Read the case study below and then answer the questions that follow.
1.1. Analyse and evaluate three (3) factors that can influence the flow of information at KwaJeff
Tshisanyama.
Organisational structure – The flow of information is influenced by the number of reporting
levels and functions within the organisation. (ADB1501, Study Guide, p. 43)
Organisational culture – The values and beliefs of the organisation (e.g., valuing speed, quality,
or service delivery) will influence how information flows. (ADB1501, Study Guide, p. 43)
People (employees, their skills and experience) – Unskilled or inexperienced employees may
delay the flow of information by not knowing what information to distribute to whom or how
to operate distribution devices. (ADB1501, Study Guide, p. 44)
1.2. Evaluate the responsibilities of an Administrative Manager in ensuring efficient
information flow, system integration, and managerial support across functional departments.
Provide effective management of the organisation's information. (ADB1501, Study Guide, p.
19)
Coordinate the administrative operations of the organisation. (ADB1501, Study Guide, p. 19)
Develop lines of good communication. (ADB1501, Study Guide, p. 19)
Ensure that relevant organisational activities are designed to maximise individual and unit
productivity. (ADB1501, Study Guide, p. 57)
1.3. Analyse the organisational structure of KwaJeff and evaluate five key functional areas. For
each area, explain the type of internal information essential for its operations.
Administration
Information needed to manage the flow of organisational information, records, and organisational
knowledge to support decision-making (ADB1501, Study Guide, p. 24).
Marketing
Budgeted and actual sales quantities, marketing costs, products/services and their characteristics,
strategies of top management (ADB1501, Study Guide, p. 24)
Human Resources
Staff requirements, leave, salary scales, conditions of employment, training statistics, merit
assessment results, HR needs in other functions (ADB1501, Study Guide, p. 24).
Finance
Creditors and debtors, stock levels and turnover, information to calculate financial ratios to ensure
sound financial management, capital sources and interest rates (ADB1501, Study Guide, p. 24)
Operations
Budgeted and actual production quantities, operations costs, utilisation of equipment and staff, stock
quantities required and available (ADB1501, Study Guide, p. 24).
