ETIPS ALCOHOL TRAINING EXAM 2025 –
RESPONSIBLE ALCOHOL SERVICE CERTIFICATION
STUDY GUIDE WITH PRACTICE QUESTIONS AND
ANSWERS
Acceptable form of ID must have
photo and dob
Steps to check ID
ask guest to remove from wallet, determine validity, communicate by asking questions, ask
for second form of ID, know where the alcohol is going, don't make the sale if you still have
doubts
People skills are?
observing how people act, hearing what they say, judging their needs, responding
appropriately
Alcohol helps us relax because it is a
depressent
To effectively refuse service:
say no, give reasons, don't back down
, Evaluating cue levels
Level 1: no problem/drinking responsibly
Level 2: potential risk
Level 3: definitely intoxicated
Evaluating response levels
Level 1: Ineffective response
Level 2: moderately effective
Level 3: most effective response
Behavioral cues
inhibitions, judgment, reactions, coordination
Inhibitions
relaxed and talkative and could display mood swings
Judgment
overly friendly, dancing or singing
RESPONSIBLE ALCOHOL SERVICE CERTIFICATION
STUDY GUIDE WITH PRACTICE QUESTIONS AND
ANSWERS
Acceptable form of ID must have
photo and dob
Steps to check ID
ask guest to remove from wallet, determine validity, communicate by asking questions, ask
for second form of ID, know where the alcohol is going, don't make the sale if you still have
doubts
People skills are?
observing how people act, hearing what they say, judging their needs, responding
appropriately
Alcohol helps us relax because it is a
depressent
To effectively refuse service:
say no, give reasons, don't back down
, Evaluating cue levels
Level 1: no problem/drinking responsibly
Level 2: potential risk
Level 3: definitely intoxicated
Evaluating response levels
Level 1: Ineffective response
Level 2: moderately effective
Level 3: most effective response
Behavioral cues
inhibitions, judgment, reactions, coordination
Inhibitions
relaxed and talkative and could display mood swings
Judgment
overly friendly, dancing or singing
