CPPM Chapter 3 – Healthcare Compliance & Operations (study guide and exam
preparation material)
What is a benefit of an electronic remittance advice (ERA)? - correct answer ✔✔Save staff time
and reduce date entry errors
What report is used to monitor the amount and type of services provide in the practice? -
correct answer ✔✔Productivity report
What are 3 key indicators in monitoring receivables? - correct answer ✔✔Measure the net
collection rate
Monitor denials
Measure the A/R days
What is an important piece of the revenue cycle? - correct answer ✔✔Appointment Scheduling
What is a benefit of an electronic remittance advice (ERA)? - correct answer ✔✔Save staff time
and reduce data entry errors
What is the purpose in monitoring payer mix? - correct answer ✔✔To verify a good payer mix
for a strong revenue stream
What is the most financially responsible way to decrease days in A/R? - correct answer
✔✔Implement a process improvement effort with the denials management processes
Which of these methods is NOT recommended for collecting payment from insurance payers? -
correct answer ✔✔Provide a discount if payment is received by a certain date
preparation material)
What is a benefit of an electronic remittance advice (ERA)? - correct answer ✔✔Save staff time
and reduce date entry errors
What report is used to monitor the amount and type of services provide in the practice? -
correct answer ✔✔Productivity report
What are 3 key indicators in monitoring receivables? - correct answer ✔✔Measure the net
collection rate
Monitor denials
Measure the A/R days
What is an important piece of the revenue cycle? - correct answer ✔✔Appointment Scheduling
What is a benefit of an electronic remittance advice (ERA)? - correct answer ✔✔Save staff time
and reduce data entry errors
What is the purpose in monitoring payer mix? - correct answer ✔✔To verify a good payer mix
for a strong revenue stream
What is the most financially responsible way to decrease days in A/R? - correct answer
✔✔Implement a process improvement effort with the denials management processes
Which of these methods is NOT recommended for collecting payment from insurance payers? -
correct answer ✔✔Provide a discount if payment is received by a certain date
