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CPPM Chapter 12 – Healthcare Practice Management Review (study guide and exam preparation material)

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This document covers Chapter 12 of the CPPM (Certified Physician Practice Manager) program, focusing on advanced healthcare practice management concepts. It includes key topics such as revenue cycle optimization, regulatory compliance, financial reporting, operational efficiency, staffing structures, and patient service workflows. The material is structured as a focused revision guide to support understanding of Chapter 12 content and exam readiness for certification.

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CPPM Chapter 2 – Practice Management Fundamentals (study guide
and exam preparation material)


Posting payment and collection policies in a prominent place in your office has what benefit?

a. complies with HIPAA regulations

b. eliminates the need to file claims

c. reduces overhead by eliminating the need to verify coverage

d. prepares the patient to make proper payments at the time of service - correct answer ✔✔d.
prepares the patient to make proper payments at the time of service



Which of the following are common billing errors?

a. Use of CPT® modifiers; no referring provider name or NPI

b. Service is not medically necessary; no referring provider name; address and ZIP code of
where service was provided

c. No ordering provider name or NPI; use of CPT® modifiers

d. No referring provider name; address and ZIP code of where service was provided; more than
one CPT code and diagnosis code - correct answer ✔✔b. Service is not medically necessary; no
referring provider name; address and ZIP code of where service was provided



In which of the following scenarios is Medicare the secondary payer?

a. A patient presenting for routine breast cancer screening

b. A patient who undergoes cosmetic surgery that is not covered by Medicare

c. A patient who requires surgery for a fractured hip because of a car accident

d.A patient with brain cancer who is under hospice care - correct answer ✔✔c. A patient who
requires surgery for a fractured hip because of a car accident



Of the services listed below, which are CPT® evaluation and management services?

I. Chest X-ray

, II. Allergy testing

III. Office consultation

IV. Comprehensive metabolic panel

V. New patient preventive medicine exam

a. II, III are correct

b. III, V are correct

c. I, III are correct

d. III, IV are correct - correct answer ✔✔d. III, V are correct



Payment for fee for service outpatient physician services is based on:

I. CPT®

II. APC

III. MS-DRG

IV. SCHIP

V. HCPCS Level II

a. II

b. III

c. I and V

d. II and IV - correct answer ✔✔c. I and V



Which health plans below are considered public health plans?

I. Medicare

II. Medicaid

III. Health savings account (HSA)

IV. CHAMPUS/TRICARE

V. Preferred provider organization (PPO)

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