CALIFORNIA QUALIFIED MANAGER LATEST 2026 CORE
EXAM MANUAL QUESTIONS AND SOLUTIONS RATED A+
✔✔When you have more than 50 employees working full time, you need to offer
affordable medical benefits. Medical benefits are considered "affordable" when cost
does not exceed 9.56% of employee's household income. Health insurance coverage to
at least 95% of full time employees ($2,320 fine per employee, but first 30 not included).
Small Business Health Option Program (SHOP) coverage should be offered only to full
time employees. - ✔✔16.5 Affordable Care Act
What is the purpose for the Affordable Care Act?
✔✔Law requires employers to allow full time and part time employees up to three days
of sick leave per year. - ✔✔16.6 Sick Leave Benefits
What kind of sick leave benefits should employees have?
✔✔Direct, random, electronic clock, and electronic surveillance - ✔✔17.0 Supervision
What are four supervision techniques?
✔✔An employer is responsible for the wrong doings of his employees. Respondeat
Superior (BPC 7582.15) a licensee shall at all times be legally responsible for the good
conduct in the business of each of their employees, including manager. - ✔✔17.1
Vicarious Liability
What is vicarious liability?
✔✔The most desirable supervision technique is direct supervision ideally. The
supervisor is able to address any concerns within a matter of minutes because the
supervisor is on property. Accessible to client, someone for client to hold accountable,
officer less likely to engage in misconduct. For every 5 to 7 officers, you should have
one supervisor. - ✔✔17.2 Direct Supervision
Why is direct supervision the most desirable supervisory technique?
✔✔The second most desirable supervisor technique. Supervisor arrives on site
unannounced and the anticipation of an unannounced inspection will give employee the
impression they will be held accountable any hour of the shift. The goal is not to catch
the officer sleeping, but to ensure the the contract is performed as agreed. - ✔✔17.3
Random Inspections
Why are random inspections the second most desirable supervisory technique?
, ✔✔The security officer scans device to magnetic or electronic strips so:
1. patrols become predictable,
2. Ofc. goal becomes to scan clocks on time versus trying to prevent crime,
3. expensive to buy. - ✔✔17.4 Electronic Clock
Why is the electronic clock the third most desirable supervisory technique?
✔✔GPS, video surveillance, and audio surveillance
1. GPS tracks whereabouts, but not activities, and GPS is only good with direct
supervision.
2. Video surveillance is worse because you risk violating privacy laws.
3. Audio surveillance is even worse because Ofc calls at prearranged times to update
on Ofc's status. - ✔✔17.5 Electronic Surveillance
Why is electronic surveillance the least desirable form of supervision?
✔✔pass the policy manual to an attorney for review and recommendations. Ensure all
policies are enforced uniformly against all employees. - ✔✔18.0 Discipline
What should be the first thing you do after you purchase a policy manual?
✔✔Training Perspective - ✔✔18.2 Training & Retraining
The intent of any disciplinary action comes from a ________________
__________________.
✔✔Training-related questions - ✔✔18.2 Training & Retraining
When an employee commits a minor working infraction, ask _____________
______________ ______________.
✔✔When an employee cant fix the minor workplace infraction with training and
retraining, then its time to step it up a notch to a memorandum or oral reprimand. -
✔✔18.3 Counseling Memorandums & Oral Reprimands
When is it appropriate to use a memorandum or oral reprimand?
✔✔Memorandum 3 Elements:
1. What work place infraction was committed?
2. What employee will do to avoid committing another infraction (corrective action).
3. What will happen if employee commits another similar workplace infraction. - ✔✔18.3
Counseling Memorandums & Oral Reprimands
EXAM MANUAL QUESTIONS AND SOLUTIONS RATED A+
✔✔When you have more than 50 employees working full time, you need to offer
affordable medical benefits. Medical benefits are considered "affordable" when cost
does not exceed 9.56% of employee's household income. Health insurance coverage to
at least 95% of full time employees ($2,320 fine per employee, but first 30 not included).
Small Business Health Option Program (SHOP) coverage should be offered only to full
time employees. - ✔✔16.5 Affordable Care Act
What is the purpose for the Affordable Care Act?
✔✔Law requires employers to allow full time and part time employees up to three days
of sick leave per year. - ✔✔16.6 Sick Leave Benefits
What kind of sick leave benefits should employees have?
✔✔Direct, random, electronic clock, and electronic surveillance - ✔✔17.0 Supervision
What are four supervision techniques?
✔✔An employer is responsible for the wrong doings of his employees. Respondeat
Superior (BPC 7582.15) a licensee shall at all times be legally responsible for the good
conduct in the business of each of their employees, including manager. - ✔✔17.1
Vicarious Liability
What is vicarious liability?
✔✔The most desirable supervision technique is direct supervision ideally. The
supervisor is able to address any concerns within a matter of minutes because the
supervisor is on property. Accessible to client, someone for client to hold accountable,
officer less likely to engage in misconduct. For every 5 to 7 officers, you should have
one supervisor. - ✔✔17.2 Direct Supervision
Why is direct supervision the most desirable supervisory technique?
✔✔The second most desirable supervisor technique. Supervisor arrives on site
unannounced and the anticipation of an unannounced inspection will give employee the
impression they will be held accountable any hour of the shift. The goal is not to catch
the officer sleeping, but to ensure the the contract is performed as agreed. - ✔✔17.3
Random Inspections
Why are random inspections the second most desirable supervisory technique?
, ✔✔The security officer scans device to magnetic or electronic strips so:
1. patrols become predictable,
2. Ofc. goal becomes to scan clocks on time versus trying to prevent crime,
3. expensive to buy. - ✔✔17.4 Electronic Clock
Why is the electronic clock the third most desirable supervisory technique?
✔✔GPS, video surveillance, and audio surveillance
1. GPS tracks whereabouts, but not activities, and GPS is only good with direct
supervision.
2. Video surveillance is worse because you risk violating privacy laws.
3. Audio surveillance is even worse because Ofc calls at prearranged times to update
on Ofc's status. - ✔✔17.5 Electronic Surveillance
Why is electronic surveillance the least desirable form of supervision?
✔✔pass the policy manual to an attorney for review and recommendations. Ensure all
policies are enforced uniformly against all employees. - ✔✔18.0 Discipline
What should be the first thing you do after you purchase a policy manual?
✔✔Training Perspective - ✔✔18.2 Training & Retraining
The intent of any disciplinary action comes from a ________________
__________________.
✔✔Training-related questions - ✔✔18.2 Training & Retraining
When an employee commits a minor working infraction, ask _____________
______________ ______________.
✔✔When an employee cant fix the minor workplace infraction with training and
retraining, then its time to step it up a notch to a memorandum or oral reprimand. -
✔✔18.3 Counseling Memorandums & Oral Reprimands
When is it appropriate to use a memorandum or oral reprimand?
✔✔Memorandum 3 Elements:
1. What work place infraction was committed?
2. What employee will do to avoid committing another infraction (corrective action).
3. What will happen if employee commits another similar workplace infraction. - ✔✔18.3
Counseling Memorandums & Oral Reprimands
