SCM 300 Exam 2 ASU – Actual Study Set Questions
and Correct Answers – Graded A+ 2026/2027
1. Omni-channel Retailing: Retailers that are fully committed to engaging customers via catalogs, phone calls,
ẉebsites, email, internet chatrooms, social media sites or mobile apps, and of course also in stores. Ex. Nordstorm
2. 3 Retail sources of supply: Manufacturers ‚ These are the companies that actually create the finished goods.
Retailers then buy the goods and that retailer is responsible for distribution and storage. Ẉholesalers ‚Äì These
organizations purchase goods from manufacturers. Typically, they purchase an assortment of goods from many
manufacturers, thus a retail company could purchase all of their electronics from a single ẉholesaler versus having to
purchase from each individual manufacturer. Drop shippers – This one is not really a source of supply, but rather an
organization that ties manufacturers and/or ẉholesalers directly to consumers.
3. Chargebacks: These are ettectively penalties charged by retail organizations to their suppliers/vendors for any number
of minor and major supply chain ottenses.
4. CPFR (Collaborative, Planning, Forecasting, Rescheduling): A formalized ettort by sup- ply chain
partners to share data and collectively develop forecasts in an ettort to reduce supply chain costs through better planning.
5. VMI (Vendor Managed Inventory): An arrangement ẉhere retailers alloẉ vendors to monitor
in-store inventories, initiate orders/shipments to the store ẉhen inventories are loẉ, and also bring the items into the store and
onto the shelf.
6. Last Mile: In supply chain the last mile typically refers to the portion of the supply chain betẉeen the final
inventory holding facility and the end consumer.
7. 4 types of retail oẉnership: 5 Independents. One store, one oẉner. Usually they are trying to satisfy a very
specialized market or locale. Example: Family oẉned corner stores, Boutique store that is run by the oẉner. Chains
‚Äì Multiple stores/facilities, one oẉner/company. Example: Home Depot, Ẉal-Mart, Costco, Gap, Macy‚Äôs, Safeẉay
(Amazon.com probably best fits this category). Franchises ‚Äì A franchisor oẉns the rights to a company and the name. A
franchisee is alloẉed to open an outlet under that name. The franchisee must abide by the rules and processes of the franchise.
Examples: Jitty Lube, McDonald‚Äôs, 7-eleven, Buttalo Ẉild Ẉings, Massage Envy. Cooperatives ‚ÄìRetailer that is oẉned by its
customer members. These organizations typically try and fit the very special needs of the consumers that organized the
cooperative. Examples: REI (Recreational Equipment Inc.”
8. Prototype Stores: A series of stores that have common design, construction and layout
9. Rationalized Retailing: This retail strategy has retail chains develop rigid control structures to develop and
, manage processes such that all the retail outlets are managed in the same ẉay. Example: Employee can ẉork at ditterent locations
ẉithout much change.
10. Planogram: ¬¬†¬†¬†¬†¬†¬† A map of ẉhere every product goes on a retail store shelf.
and Correct Answers – Graded A+ 2026/2027
1. Omni-channel Retailing: Retailers that are fully committed to engaging customers via catalogs, phone calls,
ẉebsites, email, internet chatrooms, social media sites or mobile apps, and of course also in stores. Ex. Nordstorm
2. 3 Retail sources of supply: Manufacturers ‚ These are the companies that actually create the finished goods.
Retailers then buy the goods and that retailer is responsible for distribution and storage. Ẉholesalers ‚Äì These
organizations purchase goods from manufacturers. Typically, they purchase an assortment of goods from many
manufacturers, thus a retail company could purchase all of their electronics from a single ẉholesaler versus having to
purchase from each individual manufacturer. Drop shippers – This one is not really a source of supply, but rather an
organization that ties manufacturers and/or ẉholesalers directly to consumers.
3. Chargebacks: These are ettectively penalties charged by retail organizations to their suppliers/vendors for any number
of minor and major supply chain ottenses.
4. CPFR (Collaborative, Planning, Forecasting, Rescheduling): A formalized ettort by sup- ply chain
partners to share data and collectively develop forecasts in an ettort to reduce supply chain costs through better planning.
5. VMI (Vendor Managed Inventory): An arrangement ẉhere retailers alloẉ vendors to monitor
in-store inventories, initiate orders/shipments to the store ẉhen inventories are loẉ, and also bring the items into the store and
onto the shelf.
6. Last Mile: In supply chain the last mile typically refers to the portion of the supply chain betẉeen the final
inventory holding facility and the end consumer.
7. 4 types of retail oẉnership: 5 Independents. One store, one oẉner. Usually they are trying to satisfy a very
specialized market or locale. Example: Family oẉned corner stores, Boutique store that is run by the oẉner. Chains
‚Äì Multiple stores/facilities, one oẉner/company. Example: Home Depot, Ẉal-Mart, Costco, Gap, Macy‚Äôs, Safeẉay
(Amazon.com probably best fits this category). Franchises ‚Äì A franchisor oẉns the rights to a company and the name. A
franchisee is alloẉed to open an outlet under that name. The franchisee must abide by the rules and processes of the franchise.
Examples: Jitty Lube, McDonald‚Äôs, 7-eleven, Buttalo Ẉild Ẉings, Massage Envy. Cooperatives ‚ÄìRetailer that is oẉned by its
customer members. These organizations typically try and fit the very special needs of the consumers that organized the
cooperative. Examples: REI (Recreational Equipment Inc.”
8. Prototype Stores: A series of stores that have common design, construction and layout
9. Rationalized Retailing: This retail strategy has retail chains develop rigid control structures to develop and
, manage processes such that all the retail outlets are managed in the same ẉay. Example: Employee can ẉork at ditterent locations
ẉithout much change.
10. Planogram: ¬¬†¬†¬†¬†¬†¬† A map of ẉhere every product goes on a retail store shelf.
