WGU ORGANIZATIONAL BEHAVIOR
(C715) EXAM QUESTIONS & VERIFIED
CORRECT SOLUTIONS PASSED 100%
Employees A and B work together on the same project team. When the team faces a complex
problem, the team leader usually asks B to generate alternative solutions for the team to
consider. Experience has shown that B is more likely to take initiative, to set ambitious goals,
and to feel that the team can effectively influence its environment. Employee A tends to do
well on jobs that are routine, is plagued with self doubt, and feels that the team is largely
powerless over its environment.
What is true of each employees self evaluation?
Employee A exhibits negative core self evaluation, and employee B exhibits positive core self
evaluation.
Employee B was upset by Employee A's behavior at the department's planning meeting.
Which factors will influence Employee B's perception in this situation?
Situation, target, and perceiver
A person is broadminded, courageous, and forgiving.
Which type of values are these?
Instrumental values
An employee enjoys having a large span of responsibility and is motivated to do well because
of personal feelings.
Which kind of reward is this?
Intrinsic reward
Which theory of motivation focuses on 5 levels of needs, and further separates those needs
by lower-order needs and higher-order needs?
Maslow's Hierarchy of Needs Theory
Manager A supervises 10 district units with 100 employees and receives $100,000 in
compensation. Manager B supervises 5 district units with 50 employees and also receives
, $100,000 in compensation. Manager A is upset by this relationship and is looking for a new
job.
Which theory explains A's motivation to look for a new job?
Equity theory
A manager challenged an employee to produce an average of 24 assemblies each day for a
week. This production goal was higher than the employee had ever achieved during any
week. The manager gave the employee a tally sheet to mark after each assembly was
completed.
Considering the goal-setting theory of motivation, the manager was counting on which factors
to influence the employee to achieve the production goal?
Specificity and feedback
What defines a set of expected behavior patterns attributed to a person occupying a given
position in a social unit?
Group role
Which type of group is defined by the organization's structure?
Formal group
Management has noticed that the quality improvement work group is struggling because
members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Physically isolate the group
To resolve a conflict between the department staff and the janitorial staff, the department
head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Authoritative command
What is an advantage of a cohesive group?
When performance-related goals are high, a cohesive group is more productive.
What is an advantage of a group that is not very cohesive?
When performance norms are low, productivity may be higher than in a cohesive group.
(C715) EXAM QUESTIONS & VERIFIED
CORRECT SOLUTIONS PASSED 100%
Employees A and B work together on the same project team. When the team faces a complex
problem, the team leader usually asks B to generate alternative solutions for the team to
consider. Experience has shown that B is more likely to take initiative, to set ambitious goals,
and to feel that the team can effectively influence its environment. Employee A tends to do
well on jobs that are routine, is plagued with self doubt, and feels that the team is largely
powerless over its environment.
What is true of each employees self evaluation?
Employee A exhibits negative core self evaluation, and employee B exhibits positive core self
evaluation.
Employee B was upset by Employee A's behavior at the department's planning meeting.
Which factors will influence Employee B's perception in this situation?
Situation, target, and perceiver
A person is broadminded, courageous, and forgiving.
Which type of values are these?
Instrumental values
An employee enjoys having a large span of responsibility and is motivated to do well because
of personal feelings.
Which kind of reward is this?
Intrinsic reward
Which theory of motivation focuses on 5 levels of needs, and further separates those needs
by lower-order needs and higher-order needs?
Maslow's Hierarchy of Needs Theory
Manager A supervises 10 district units with 100 employees and receives $100,000 in
compensation. Manager B supervises 5 district units with 50 employees and also receives
, $100,000 in compensation. Manager A is upset by this relationship and is looking for a new
job.
Which theory explains A's motivation to look for a new job?
Equity theory
A manager challenged an employee to produce an average of 24 assemblies each day for a
week. This production goal was higher than the employee had ever achieved during any
week. The manager gave the employee a tally sheet to mark after each assembly was
completed.
Considering the goal-setting theory of motivation, the manager was counting on which factors
to influence the employee to achieve the production goal?
Specificity and feedback
What defines a set of expected behavior patterns attributed to a person occupying a given
position in a social unit?
Group role
Which type of group is defined by the organization's structure?
Formal group
Management has noticed that the quality improvement work group is struggling because
members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Physically isolate the group
To resolve a conflict between the department staff and the janitorial staff, the department
head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Authoritative command
What is an advantage of a cohesive group?
When performance-related goals are high, a cohesive group is more productive.
What is an advantage of a group that is not very cohesive?
When performance norms are low, productivity may be higher than in a cohesive group.
