CTS COMPREHENSIVE EXAM 2026 UPDATED
QUESTIONS AND SOLUTIONS RATED A+
✔✔When properly addressing problems with staff performance or behavior the
supervisor must be sure to: - ✔✔Clearly identify and document the problem behavior
and instances of it.
✔✔When creating estimates for an AV project what are the primary considerations? -
✔✔Equipment & material costs, labor costs, estimate markup.
✔✔When purchasing AV supplies and equipment for a client AV installation project
what needs to be done? - ✔✔Identify needed equipment, tools and labor, work with
vendors for prices and delivery schedule.
✔✔How can labor timesheets and invoices from previous jobs be used to increase
efficiency for future AVjob estimates? - ✔✔Analysis of past costs for labor and shipping.
✔✔A ______ can be useful by tracking the costs of equipment, materials, and labor for
each aspect of a projectto determine if these exceeded budgeted amounts. - ✔✔
✔✔A laptop input on a lectern is not working. The interface is connected to a 5 BNC
wall plate. The interface is receiving signal and the projector is on the correct input.
What is the next step in troubleshooting theissue? - ✔✔Reverse the H and V sync
cables.
✔✔What should be done if a touch screen control panel is reportedly locked up, frozen,
or other wise reported to be not functioning? - ✔✔Check all connectors, confirm the
screen is not in power saver mode.
✔✔What should you do if the audio system is emitting a high frequency hiss, or a
waterfall sound? - ✔✔Check inputs on the mixer, make sure not set too low, check all
input gains
✔✔Direct coupled loudspeakers are usually listed by size, frequency response, power
handling capacity, and ______. - ✔✔Impedance
✔✔When developing an AV solution for a client, whose input is MOST crucial for
determining system requirements? - ✔✔The end users
✔✔Which of the following is NOT a crucial step when developing a marketing
message? - ✔✔
✔✔What is the formula for calculating current using Ohm's Law? - ✔✔I = V/R
, ✔✔What is one of the major considerations in creating an AV solution for an important
historical site? - ✔✔Preservation of the site
✔✔Good customer service is crucial for - ✔✔Building good customer relationships
✔✔What type of connector is shown? - ✔✔xlr
✔✔When negotiating a contract for a job that will take a long time to complete, one
should consider ______. - ✔✔Progress, stage, or interim invoicing
✔✔When conducting a site visit, if a ladder is needed what type should be used? -
✔✔Fiberglass or wood.
✔✔If the displayed text size in a projection presentation is 2‐inch/50‐mm then the
viewer should not befarther away than: - ✔✔300 inches/7,620 mm
✔✔What are the 4 parts of the needs analysis pyramid - ✔✔Needs
Applications
Tasks
Features and Functions
✔✔What is a need - ✔✔An essential function that must be part of an AV system
✔✔What is an Application - ✔✔An Activity or function that supports the end users need
(Meeting or demo)
✔✔What is a task - ✔✔An Av System or process that supports the end users
application (A display for a meeting)
✔✔What is a Function - ✔✔the specific parts of a task ( type ofdisplay, seating layout)
✔✔A room is going to be used to inform new hires about organizational procedures.
What is the Application - ✔✔Informing new hires
✔✔what is benchmarking? - ✔✔examining methods, techniques, and principles from
peer organizations and facilities, which can be used as a basis for designing a new or
renovated facility.
✔✔What is the goal of Benchmarking - ✔✔to identify the AV features and functions
desired by the client.
QUESTIONS AND SOLUTIONS RATED A+
✔✔When properly addressing problems with staff performance or behavior the
supervisor must be sure to: - ✔✔Clearly identify and document the problem behavior
and instances of it.
✔✔When creating estimates for an AV project what are the primary considerations? -
✔✔Equipment & material costs, labor costs, estimate markup.
✔✔When purchasing AV supplies and equipment for a client AV installation project
what needs to be done? - ✔✔Identify needed equipment, tools and labor, work with
vendors for prices and delivery schedule.
✔✔How can labor timesheets and invoices from previous jobs be used to increase
efficiency for future AVjob estimates? - ✔✔Analysis of past costs for labor and shipping.
✔✔A ______ can be useful by tracking the costs of equipment, materials, and labor for
each aspect of a projectto determine if these exceeded budgeted amounts. - ✔✔
✔✔A laptop input on a lectern is not working. The interface is connected to a 5 BNC
wall plate. The interface is receiving signal and the projector is on the correct input.
What is the next step in troubleshooting theissue? - ✔✔Reverse the H and V sync
cables.
✔✔What should be done if a touch screen control panel is reportedly locked up, frozen,
or other wise reported to be not functioning? - ✔✔Check all connectors, confirm the
screen is not in power saver mode.
✔✔What should you do if the audio system is emitting a high frequency hiss, or a
waterfall sound? - ✔✔Check inputs on the mixer, make sure not set too low, check all
input gains
✔✔Direct coupled loudspeakers are usually listed by size, frequency response, power
handling capacity, and ______. - ✔✔Impedance
✔✔When developing an AV solution for a client, whose input is MOST crucial for
determining system requirements? - ✔✔The end users
✔✔Which of the following is NOT a crucial step when developing a marketing
message? - ✔✔
✔✔What is the formula for calculating current using Ohm's Law? - ✔✔I = V/R
, ✔✔What is one of the major considerations in creating an AV solution for an important
historical site? - ✔✔Preservation of the site
✔✔Good customer service is crucial for - ✔✔Building good customer relationships
✔✔What type of connector is shown? - ✔✔xlr
✔✔When negotiating a contract for a job that will take a long time to complete, one
should consider ______. - ✔✔Progress, stage, or interim invoicing
✔✔When conducting a site visit, if a ladder is needed what type should be used? -
✔✔Fiberglass or wood.
✔✔If the displayed text size in a projection presentation is 2‐inch/50‐mm then the
viewer should not befarther away than: - ✔✔300 inches/7,620 mm
✔✔What are the 4 parts of the needs analysis pyramid - ✔✔Needs
Applications
Tasks
Features and Functions
✔✔What is a need - ✔✔An essential function that must be part of an AV system
✔✔What is an Application - ✔✔An Activity or function that supports the end users need
(Meeting or demo)
✔✔What is a task - ✔✔An Av System or process that supports the end users
application (A display for a meeting)
✔✔What is a Function - ✔✔the specific parts of a task ( type ofdisplay, seating layout)
✔✔A room is going to be used to inform new hires about organizational procedures.
What is the Application - ✔✔Informing new hires
✔✔what is benchmarking? - ✔✔examining methods, techniques, and principles from
peer organizations and facilities, which can be used as a basis for designing a new or
renovated facility.
✔✔What is the goal of Benchmarking - ✔✔to identify the AV features and functions
desired by the client.
