BUSMHR 3200 FINAL EXAM: ORGANIZATIONAL
CHANGE | STUDY GUIDE
External forces for change - Answers - -Demographics
-Technology changes
-Customer and market changes
-Social changes/pressures
-Political changes/ pressures
Internal forces for change - Answers - -Aspiration-performance discrepancies
-Value changes of organizational members
-Changing needs, desires, preferences
-Organizational "life cycle" forces
3 elements required for change - Answers - -A strong dissatisfaction for a successful
future
-A compelling vision for a successful future
-A process to help make change happen
Lewin's Model of Change - Answers - -Unfreezing
-Changing
-Refreezing
Kotter's Change Model - Answers - -Establish a sense of urgency
-Develop the guiding coalition
-Develop a compelling vision and strategy
-Communicate the vision widely and get buy-in and commitment
-Empower people to take broad-based action
-Generate and recognize short-term wins
-Consolidate gains and keep moving
-Make change stick by anchoring it to corporate culture
Change - Answers - Event that is observable, situational, and external to oneself.
Change sets into motion the transition process
Transition - Answers - A psychological event, it is a three-phase process that individuals
go through over time to come to terms with the external changes
Persistent pessimists - Answers - People very slow to change, may leave the system
rather than change
Early adapters - Answers - People who move through personal changes journey quickly
and become evangelists
CHANGE | STUDY GUIDE
External forces for change - Answers - -Demographics
-Technology changes
-Customer and market changes
-Social changes/pressures
-Political changes/ pressures
Internal forces for change - Answers - -Aspiration-performance discrepancies
-Value changes of organizational members
-Changing needs, desires, preferences
-Organizational "life cycle" forces
3 elements required for change - Answers - -A strong dissatisfaction for a successful
future
-A compelling vision for a successful future
-A process to help make change happen
Lewin's Model of Change - Answers - -Unfreezing
-Changing
-Refreezing
Kotter's Change Model - Answers - -Establish a sense of urgency
-Develop the guiding coalition
-Develop a compelling vision and strategy
-Communicate the vision widely and get buy-in and commitment
-Empower people to take broad-based action
-Generate and recognize short-term wins
-Consolidate gains and keep moving
-Make change stick by anchoring it to corporate culture
Change - Answers - Event that is observable, situational, and external to oneself.
Change sets into motion the transition process
Transition - Answers - A psychological event, it is a three-phase process that individuals
go through over time to come to terms with the external changes
Persistent pessimists - Answers - People very slow to change, may leave the system
rather than change
Early adapters - Answers - People who move through personal changes journey quickly
and become evangelists
