BUSMHR 3200 EXAM 1 THOMPSON QUESTIONS AND
VERIFIED ACCURATE ANSWERS
Chapter 2 - Values and Attitudes
Personal Values - Answers - Stable across time, guide our thinking and behavior across
all situations
Schwartz's Value Theory - Answers - Two dimensions of Values
First Bipolar Dimensions
Second Bipolar Dimension
First Bipolar Dimension of Schwartz's Value Theory - Answers - Self-Transcendence vs
Self-Enhancement
Self-Transcendence: Concern for others (Opening the door for someone)
Self-Enhancement: Pursuit of one's own interests and dominance over others (honk
horn, not holding door for others)
Second Bipolar Dimension of Schwartz's Value Theory - Answers - Openness to
Change vs Conservation
Openness to Change: Independence of though, action, and feelings, ready to change
Conservation: order, self-restriction, resistance to change
Personal Attitudes - Answers - Change frequently, our feelings or opinions about
specific people, places, or objects
Three Components of Attitudes (FBI) - Answers - Feelings - Affective ("I feel")
Beliefs - Cognitive ("I believe)
Intentions - Behavioral ("I intend")
Cognitive Dissonance - Answers - Psychological discomfort experienced when attitudes
and believes are conflicting (Ex: Phoebe's fur coat in FRIENDS episode)
Theory of Planned Behavior - Answers - The idea that people's intentions are the best
predictors of their deliberate behaviors, which are determined by their attitudes toward
specific behaviors, subjective norms, and perceived behavioral control
Attitude Toward Behavior (Theory of Planned Behavior) - Answers - Increase
Teammates quality (better work, better score, better class grade, better job)
, Subjective Norm (Theory of Planned Behavior) - Answers - Model with good work and
recognize others' good work
Perceived Behavioral Control (Theory of Planned Behavior) - Answers - Discuss
obstacles and solutions with others
Theory of Planned Behavior IN WORK - Answers - Leaders can influence employees to
change behaviors by influencing attitude, subjective norm, and perceived behavioral
control
Potent Attitudes - Answers - Strong attitudes that predict behavior effectively. (Job
satisfaction, employee engagement, perceived organizational support, organizational
commitment)
Organizational Commitment (Potent Attitude) - Answers - The extent to which an
employee identifies with an organization and is committed to its goals
Perceived Organizational Support (Potent Attitude) - Answers - Extent to which
employees believe that the organization values their contributions and genuinely cares
about their well-being
Employee Engagement (Potent Attitude) - Answers - The extent to which employees
give it their all to their work roles (Employees who walk with you to show you the aisle)
Job Satisfaction (Potent Attitude) - Answers - An affective or emotional response
towards various facets of a job (need fulfillment, met expectations, value attainment)
WORKPLACE ATTITUDE GOAL - Answers - HIGH ENGAGEMENT AND HIGH
SATISFACTION
Chapter 3 - Answers - Individual Differences and Emotions
Fixed Individual Differences - Answers - Stable over time and across sitations
(values/intelligence)
Flexible Individual Differences - Answers - Change over time from situation to situation
(attitudes/emotions)
Intelligence - Answers - An individual's capacity for constructive thinking, reasoning, and
problem solving
Multiple Intelligences (MI) - Answers - Types of mental and cognitive abilities
Pratical Intelligence - Answers - Ability to solve everyday problems by utilizing
knowledge gained from experience to puposefully adapt to, shape, and select
environments
VERIFIED ACCURATE ANSWERS
Chapter 2 - Values and Attitudes
Personal Values - Answers - Stable across time, guide our thinking and behavior across
all situations
Schwartz's Value Theory - Answers - Two dimensions of Values
First Bipolar Dimensions
Second Bipolar Dimension
First Bipolar Dimension of Schwartz's Value Theory - Answers - Self-Transcendence vs
Self-Enhancement
Self-Transcendence: Concern for others (Opening the door for someone)
Self-Enhancement: Pursuit of one's own interests and dominance over others (honk
horn, not holding door for others)
Second Bipolar Dimension of Schwartz's Value Theory - Answers - Openness to
Change vs Conservation
Openness to Change: Independence of though, action, and feelings, ready to change
Conservation: order, self-restriction, resistance to change
Personal Attitudes - Answers - Change frequently, our feelings or opinions about
specific people, places, or objects
Three Components of Attitudes (FBI) - Answers - Feelings - Affective ("I feel")
Beliefs - Cognitive ("I believe)
Intentions - Behavioral ("I intend")
Cognitive Dissonance - Answers - Psychological discomfort experienced when attitudes
and believes are conflicting (Ex: Phoebe's fur coat in FRIENDS episode)
Theory of Planned Behavior - Answers - The idea that people's intentions are the best
predictors of their deliberate behaviors, which are determined by their attitudes toward
specific behaviors, subjective norms, and perceived behavioral control
Attitude Toward Behavior (Theory of Planned Behavior) - Answers - Increase
Teammates quality (better work, better score, better class grade, better job)
, Subjective Norm (Theory of Planned Behavior) - Answers - Model with good work and
recognize others' good work
Perceived Behavioral Control (Theory of Planned Behavior) - Answers - Discuss
obstacles and solutions with others
Theory of Planned Behavior IN WORK - Answers - Leaders can influence employees to
change behaviors by influencing attitude, subjective norm, and perceived behavioral
control
Potent Attitudes - Answers - Strong attitudes that predict behavior effectively. (Job
satisfaction, employee engagement, perceived organizational support, organizational
commitment)
Organizational Commitment (Potent Attitude) - Answers - The extent to which an
employee identifies with an organization and is committed to its goals
Perceived Organizational Support (Potent Attitude) - Answers - Extent to which
employees believe that the organization values their contributions and genuinely cares
about their well-being
Employee Engagement (Potent Attitude) - Answers - The extent to which employees
give it their all to their work roles (Employees who walk with you to show you the aisle)
Job Satisfaction (Potent Attitude) - Answers - An affective or emotional response
towards various facets of a job (need fulfillment, met expectations, value attainment)
WORKPLACE ATTITUDE GOAL - Answers - HIGH ENGAGEMENT AND HIGH
SATISFACTION
Chapter 3 - Answers - Individual Differences and Emotions
Fixed Individual Differences - Answers - Stable over time and across sitations
(values/intelligence)
Flexible Individual Differences - Answers - Change over time from situation to situation
(attitudes/emotions)
Intelligence - Answers - An individual's capacity for constructive thinking, reasoning, and
problem solving
Multiple Intelligences (MI) - Answers - Types of mental and cognitive abilities
Pratical Intelligence - Answers - Ability to solve everyday problems by utilizing
knowledge gained from experience to puposefully adapt to, shape, and select
environments
