ASQ Green Belt Exam Questions and
Answers5
Philosophy Definition of 6 Sigma - ANSWERS-Views all work as processes that can be defined,
measured, analyzed, improved, and controlled (DMAIC). Processes require inputs and produce
outputs. If you control the inputs, you will control the outputs. This is generally expressed as the
y=f(x) concept.
Set of Tools Definition of 6 Sigma - ANSWERS-Includes all the qualitative and quantitative
techniques used by the 6 sigma expert to drive process improvement.
Methodology Definition of 6 Sigma - ANSWERS-This view of 6 sigma recognizes the underlying
and rigorous approach known as DMAIC.
Metrics Definition of 6 Sigma - ANSWERS-6 sigma quality performance means 3.4 defects per
million opportunities.
6 Sigma - ANSWERS-A structured and disciplined process designed to deliver perfect products
and services on a consistent basis. It aims at improving the bottom line by finding and
eliminating the causes of mistakes and defects/deficiencies in business processes.
DMAIC Model - ANSWERS-Define - Identify the issue causing decreased customer satisfaction
Measure - Collect data from the process
Analyze - Study the process and data for clues as to what is going on
Improve - Act on the data to change the process for improvement
Control - Monitor the system to sustain gains
, Expected Profit Formula - ANSWERS-SUM(ProfitxProfitability)
Lagging Measures - ANSWERS-Those that are measured at the end of an event.
Leading Measures - ANSWERS-Measures that help achieve objectives and are measured
upstream of the event.
3 Steps in Building Effective Dashboards - ANSWERS-1. know the averages and benchmarks for
the industry
2. know what historical performance has been on the same averages and benchmarks
3. develop what many call a balanced scorecard that comprehensively examines the whole
company, not just one or two parts
A process step is value added if: - ANSWERS-1. The customer recognizes the value
2. It changes (transforms) the product
3. It is done right the first time
5S - ANSWERS-A workplace organization method that can help improve the efficiency and
management of operations. Sort, Set in order, Shine, Standardize, Sustain.
Andon - ANSWERS-A visual feedback system that indicates the production status at any given
time.
A3 - ANSWERS-Used to give management a quick overview of key topics/issues of a project on
one sheet of paper.
Continuous Flow - ANSWERS-Operations where work-in-process smoothly flows through the
system with minimal buffers between steps of the operation.
Answers5
Philosophy Definition of 6 Sigma - ANSWERS-Views all work as processes that can be defined,
measured, analyzed, improved, and controlled (DMAIC). Processes require inputs and produce
outputs. If you control the inputs, you will control the outputs. This is generally expressed as the
y=f(x) concept.
Set of Tools Definition of 6 Sigma - ANSWERS-Includes all the qualitative and quantitative
techniques used by the 6 sigma expert to drive process improvement.
Methodology Definition of 6 Sigma - ANSWERS-This view of 6 sigma recognizes the underlying
and rigorous approach known as DMAIC.
Metrics Definition of 6 Sigma - ANSWERS-6 sigma quality performance means 3.4 defects per
million opportunities.
6 Sigma - ANSWERS-A structured and disciplined process designed to deliver perfect products
and services on a consistent basis. It aims at improving the bottom line by finding and
eliminating the causes of mistakes and defects/deficiencies in business processes.
DMAIC Model - ANSWERS-Define - Identify the issue causing decreased customer satisfaction
Measure - Collect data from the process
Analyze - Study the process and data for clues as to what is going on
Improve - Act on the data to change the process for improvement
Control - Monitor the system to sustain gains
, Expected Profit Formula - ANSWERS-SUM(ProfitxProfitability)
Lagging Measures - ANSWERS-Those that are measured at the end of an event.
Leading Measures - ANSWERS-Measures that help achieve objectives and are measured
upstream of the event.
3 Steps in Building Effective Dashboards - ANSWERS-1. know the averages and benchmarks for
the industry
2. know what historical performance has been on the same averages and benchmarks
3. develop what many call a balanced scorecard that comprehensively examines the whole
company, not just one or two parts
A process step is value added if: - ANSWERS-1. The customer recognizes the value
2. It changes (transforms) the product
3. It is done right the first time
5S - ANSWERS-A workplace organization method that can help improve the efficiency and
management of operations. Sort, Set in order, Shine, Standardize, Sustain.
Andon - ANSWERS-A visual feedback system that indicates the production status at any given
time.
A3 - ANSWERS-Used to give management a quick overview of key topics/issues of a project on
one sheet of paper.
Continuous Flow - ANSWERS-Operations where work-in-process smoothly flows through the
system with minimal buffers between steps of the operation.
