CHAPTER 1: SCENARIO: HUMAN RESOURCES MANAGEMENT QUESTIONS AND CORRECT VERIFIED ANSWERS

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CHAPTER 1: SCENARIO: HUMAN RESOURCES MANAGEMENT QUESTIONS AND CORRECT VERIFIED ANSWERS

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CHAPTER 1: SCENARIO: HUMAN RESOURCES MANAGEMENT QUESTIONS AND CORRECT VERIFIED ANSWERS

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CHAPTER 1: SCENARIO: HUMAN
RESOURCES MANAGEMENT QUESTIONS
AND CORRECT VERIFIED ANSWERS
DecisionA2Point:A2DiagnosingA2theA2Problem:A2WhatA2isA2theA2mostA2likelyA2reasonA2forA2t
heA2performanceA2problemsA2ofA2Tri-State'sA2deliveryA2personnel?A2-A2Ans--
PoliciesA2andA2procedures.

DecisionA2Point:A2SettingA2Priorities:A2HearingA2whatA2theA2analystA2andA2othersA2haveA2s
aidA2aboutA2theA2company'sA2currentA2condition,A2whatA2shouldA2yourA2immediateA2priorit
yA2beA2toA2startA2Tri-StateA2onA2theA2rightA2track?A2-A2Ans--
EstablishA2newA2performanceA2standards.

DecisionA2Point:A2FirstA2Step:A2YouA2recognizeA2thatA2it'sA2timeA2toA2takeA2action.A2WhatA2
shouldA2beA2yourA2firstA2step?A2-A2Ans--PerformA2jobA2analysis.

DecisionA2Point:A2DriverA2Positions:A2ThereA2haveA2obviouslyA2beenA2bigA2changesA2inA2t
heA2driverA2positionA2overA2theA2years,A2andA2theA2previousA2HRA2managersA2didA2notA2ke
epA2up-to-
dateA2withA2thoseA2changes.A2YouA2don'tA2wantA2toA2getA2anyA2furtherA2behind,A2soA2youA2
decideA2toA2takeA2immediateA2stepsA2toA2helpA2resolveA2employeeA2problemsA2(especially
A2theA2deliveryA2drivers).A2AfterA2youA2haveA2jobA2descriptions,A2whatA2isA2yourA2nextA2mo
ve?A2-A2Ans--DevelopA2aA2performanceA2appraisalA2tool.

DecisionA2Point:A2PerformanceA2Appraisals:A2LookingA2atA2pastA2performanceA2appraisal
sA2andA2theA2oldA2instrumentsA2usedA2byA2managers,A2thereA2isA2aA2greatA2dealA2ofA2incon
sistencyA2inA2howA2theyA2filledA2outA2theA2information.A2BecauseA2productionA2andA2distrib
utionA2areA2spreadA2overA2severalA2facilitiesA2andA2hundredsA2ofA2miles,A2managersA2areA
2oftenA2leftA2toA2theirA2ownA2devices,A2withA2someA2managersA2scoringA2driversA2veryA2hig
hA2andA2otherA2managersA2scoringA2driversA2reallyA2lowA2regardlessA2ofA2howA2wellA2drive
rsA2actuallyA2perform.A2GivenA2theA2circumstances,A2whichA2typeA2ofA2performanceA2appr
aisalA2doA2youA2recommend?A2-A2Ans--
BehaviorallyA2AnchoredA2RatingsA2ScalesA2(BARS)

DecisionA2Point:A2YouA2DecideA2theA2BenefitA2ofA2aA2PerformanceA2Appraisal:A2DecidingA
2onA2theA2methodA2ofA2collectingA2informationA2forA2theA2performanceA2appraisals,A2youA2t
hinkA2aboutA2howA2theA2informationA2willA2beA2used.A2ConsideringA2theA2situationA2withA2t
heA2lowA2performingA2andA2unprofessionalA2drivers,A2whatA2willA2beA2oneA2ofA2theA2mainA2
benefitsA2ofA2collectingA2performanceA2appraisalA2information?A2-A2Ans--
AsA2documentationA2forA2discipliningA2andA2correctingA2behavior.

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Number of pages: 2
Written in: 2025/2026
Type: Exam (elaborations)
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