WGU D550 FINAL PAPER 2026 COMPLETE
QUESTIONS AND ANSWERS
◉Features. Answer: Secondary characteristics that supplement the
product's basic functioning.
◉Reliability (quality of goods). Answer: Length of time a product
will function before it fails, or the probability it will function for a
stated period of time.
◉Conformance. Answer: Degree to which a product's design and
operating characteristics match pre-established standards.
◉Durability. Answer: Ability of a product to function when subjected
to hard and frequent use.
◉Serviceability. Answer: Speed, courtesy, and competence of repair.
◉Aesthetics. Answer: How a product looks, feels, sounds, tastes, or
smells.
◉Perceived Quality. Answer: The image, advertising, or brand name
of a product.
,◉Crosby. Answer: Used the phrase "Do it right the first time."
Wrote a book in 1979 entitled "Quality is Free"
Concept of zero defects as a measurable object Emphasized the
importance of considering all costs of quality
◉Juran. Answer: Focus was on the customer's perception of quality
Quality must be built on three elements:
o Quality planning
o Quality control
o Quality improvement.
Focused on Fitness for use and Pareto Principle
◉Taguchi. Answer: Used Robust Design
Parabolic Quality Loss Function
Perfecting of experiments to create higher quality products and
processes
Argues that quality must be designed into a product
◉Deming. Answer: Had a 14-point quality plan
, Statistical Process Control (SPC)
"System" caused defects, not employees
Endorsed the elimination of fear in the organization Modified Walter
Shewart's Plan-Do-Check-Act (PDCA) to Plan-Do-Study-Analyze
(PDSA)
◉Ishikawa. Answer: Developed Fishbone Chart (cause and effect
diagram) Teamwork is essential for quality leadership
Developed quality circles to solve problems lead by a champion (sr.
manager) to oversee & approve
◉Benchmarking. Answer: Process by which a company compares its
performance to the performance of other companies.
◉The Plan-Do-Check-Act Cycle. Answer: Also referred to as the
Deming Wheel or Shewhart Cycle.
o Plan - Make sure everything is documented and make a plan of
action
o Do - Implement the plan and document changes
o Check - Analyze to see if goals have been achieved
o Act - Standardize the changes and communicate the results. This is
a cycle, back to the beginning.
QUESTIONS AND ANSWERS
◉Features. Answer: Secondary characteristics that supplement the
product's basic functioning.
◉Reliability (quality of goods). Answer: Length of time a product
will function before it fails, or the probability it will function for a
stated period of time.
◉Conformance. Answer: Degree to which a product's design and
operating characteristics match pre-established standards.
◉Durability. Answer: Ability of a product to function when subjected
to hard and frequent use.
◉Serviceability. Answer: Speed, courtesy, and competence of repair.
◉Aesthetics. Answer: How a product looks, feels, sounds, tastes, or
smells.
◉Perceived Quality. Answer: The image, advertising, or brand name
of a product.
,◉Crosby. Answer: Used the phrase "Do it right the first time."
Wrote a book in 1979 entitled "Quality is Free"
Concept of zero defects as a measurable object Emphasized the
importance of considering all costs of quality
◉Juran. Answer: Focus was on the customer's perception of quality
Quality must be built on three elements:
o Quality planning
o Quality control
o Quality improvement.
Focused on Fitness for use and Pareto Principle
◉Taguchi. Answer: Used Robust Design
Parabolic Quality Loss Function
Perfecting of experiments to create higher quality products and
processes
Argues that quality must be designed into a product
◉Deming. Answer: Had a 14-point quality plan
, Statistical Process Control (SPC)
"System" caused defects, not employees
Endorsed the elimination of fear in the organization Modified Walter
Shewart's Plan-Do-Check-Act (PDCA) to Plan-Do-Study-Analyze
(PDSA)
◉Ishikawa. Answer: Developed Fishbone Chart (cause and effect
diagram) Teamwork is essential for quality leadership
Developed quality circles to solve problems lead by a champion (sr.
manager) to oversee & approve
◉Benchmarking. Answer: Process by which a company compares its
performance to the performance of other companies.
◉The Plan-Do-Check-Act Cycle. Answer: Also referred to as the
Deming Wheel or Shewhart Cycle.
o Plan - Make sure everything is documented and make a plan of
action
o Do - Implement the plan and document changes
o Check - Analyze to see if goals have been achieved
o Act - Standardize the changes and communicate the results. This is
a cycle, back to the beginning.
