UCONNECT EXPERT COMPREHENSIVE EXAM 2026
QUESTIONS AND SOLUTIONS RATED A+
✔✔Which of the following features requires Connected Services? - ✔✔Remote start
with the Uconnect mobile app.
✔✔What do customers need before they can use Uconnect 5 for hands-free calling? -
✔✔Pair their phone with Uconnect 5 via bluetooth.
✔✔What key Uconnect 5 feature should you share with customers that have multiple
drivers using the same device? - ✔✔Multiple Profiles can be created to save each
driver's preferences.
✔✔ after an automatic uconnect update what might owners need to do - ✔✔re-pair
bluetooth phones and reset radio station presets
✔✔some customers report that their uconnect system doesn't always recognize apple
carplay/ android auto what might you suggest - ✔✔With the radio powered on, plug and
unplug the cable to assist Uconnect in recognizing the device.
✔✔how do you re-pair a phone to a uconnect system - ✔✔Delete devices from the
phone and the Uconnect system and start pairing process again
✔✔how do customer continue their connected services (SiriusXM guardian or Uconnect
access) subscription after the free trial expires - ✔✔log in to their account and select
manage your subscription to continue their connected services
✔✔if the Uconnect system doesn't recognize a customers voice command what could
be the cause - ✔✔background noise interference
✔✔to what does the uconnect app provide access - ✔✔connected services
✔✔at driveUconnect.com owners of vehicles can enter their VIN to see if a Uconnect
update is available for download then what can they do - ✔✔Download the update
along with installation instructions and install it themselves
✔✔what is the most likely cause for a phone to stop connecting via bluetooth to a
Uconnect system - ✔✔phone manufacturer or Uconnect issue a software update
✔✔phone contacts that contain ___ may mean the customers has difficulty using voice
commands to place calls - ✔✔Symbols such as & or thumbs up
, ✔✔how can customers ensure that their Uconnect system is compatible with apple
carplay/ android auto - ✔✔Make sure they have a 4th-generation Uconnect System.
✔✔which popular navigation app is now supported by both android auto and apple
carplay and can be used with a compatible Uconnect system - ✔✔Waze
✔✔Which system supports up to 20 speakers? - ✔✔Harman Kardon Premium Sound
✔✔Which FCA Brand vehicles feature Alpine Audio Systems? - ✔✔Chrysler, Dodge,
Jeep and Ram
✔✔The standard audio system on 2020 Jeep Gladiator Sport and Jeep Wrangler Sport
features _____________ . - ✔✔8 speakers
✔✔Uconnect Theater is featured on ________________________. - ✔✔Chrysler
Pacifica and Pacifica Hybrid
✔✔Identify the speaker designed to deliver high audio tones. - ✔✔Tweeter
✔✔Identify the feature that distinguishes FCA's base audio system from its premium
audio systems. - ✔✔Powered by in-dash receiver
✔✔What does coaxial mean in speaker design? - ✔✔Two components in a speaker unit
✔✔Which is the recommended media source for an audio demonstration? - ✔✔Media
player connected via USB or auxiliary input
✔✔What action ensures optimum sound performance in an audio demonstration? -
✔✔Close all doors and windows.
✔✔Harman Kardon Premium Sound system is available on _____________ . - ✔✔Ram
Chassis Cab
✔✔Which vehicle offers the Bose Audio System? - ✔✔Fiat 124 spider
✔✔Identify the recommended activity to get customers involved in the demonstration. -
✔✔Have them connect their smartphone via Bluetooth.
✔✔Which of the following vehicles offers the BeatsAudio Premium System in model
year 2020? - ✔✔FIAT 500L
✔✔Which resource on DealerCONNECT is mentioned in the course as very helpful in
discovering details about a vehicle's speaker system? - ✔✔Service Library portal
QUESTIONS AND SOLUTIONS RATED A+
✔✔Which of the following features requires Connected Services? - ✔✔Remote start
with the Uconnect mobile app.
✔✔What do customers need before they can use Uconnect 5 for hands-free calling? -
✔✔Pair their phone with Uconnect 5 via bluetooth.
✔✔What key Uconnect 5 feature should you share with customers that have multiple
drivers using the same device? - ✔✔Multiple Profiles can be created to save each
driver's preferences.
✔✔ after an automatic uconnect update what might owners need to do - ✔✔re-pair
bluetooth phones and reset radio station presets
✔✔some customers report that their uconnect system doesn't always recognize apple
carplay/ android auto what might you suggest - ✔✔With the radio powered on, plug and
unplug the cable to assist Uconnect in recognizing the device.
✔✔how do you re-pair a phone to a uconnect system - ✔✔Delete devices from the
phone and the Uconnect system and start pairing process again
✔✔how do customer continue their connected services (SiriusXM guardian or Uconnect
access) subscription after the free trial expires - ✔✔log in to their account and select
manage your subscription to continue their connected services
✔✔if the Uconnect system doesn't recognize a customers voice command what could
be the cause - ✔✔background noise interference
✔✔to what does the uconnect app provide access - ✔✔connected services
✔✔at driveUconnect.com owners of vehicles can enter their VIN to see if a Uconnect
update is available for download then what can they do - ✔✔Download the update
along with installation instructions and install it themselves
✔✔what is the most likely cause for a phone to stop connecting via bluetooth to a
Uconnect system - ✔✔phone manufacturer or Uconnect issue a software update
✔✔phone contacts that contain ___ may mean the customers has difficulty using voice
commands to place calls - ✔✔Symbols such as & or thumbs up
, ✔✔how can customers ensure that their Uconnect system is compatible with apple
carplay/ android auto - ✔✔Make sure they have a 4th-generation Uconnect System.
✔✔which popular navigation app is now supported by both android auto and apple
carplay and can be used with a compatible Uconnect system - ✔✔Waze
✔✔Which system supports up to 20 speakers? - ✔✔Harman Kardon Premium Sound
✔✔Which FCA Brand vehicles feature Alpine Audio Systems? - ✔✔Chrysler, Dodge,
Jeep and Ram
✔✔The standard audio system on 2020 Jeep Gladiator Sport and Jeep Wrangler Sport
features _____________ . - ✔✔8 speakers
✔✔Uconnect Theater is featured on ________________________. - ✔✔Chrysler
Pacifica and Pacifica Hybrid
✔✔Identify the speaker designed to deliver high audio tones. - ✔✔Tweeter
✔✔Identify the feature that distinguishes FCA's base audio system from its premium
audio systems. - ✔✔Powered by in-dash receiver
✔✔What does coaxial mean in speaker design? - ✔✔Two components in a speaker unit
✔✔Which is the recommended media source for an audio demonstration? - ✔✔Media
player connected via USB or auxiliary input
✔✔What action ensures optimum sound performance in an audio demonstration? -
✔✔Close all doors and windows.
✔✔Harman Kardon Premium Sound system is available on _____________ . - ✔✔Ram
Chassis Cab
✔✔Which vehicle offers the Bose Audio System? - ✔✔Fiat 124 spider
✔✔Identify the recommended activity to get customers involved in the demonstration. -
✔✔Have them connect their smartphone via Bluetooth.
✔✔Which of the following vehicles offers the BeatsAudio Premium System in model
year 2020? - ✔✔FIAT 500L
✔✔Which resource on DealerCONNECT is mentioned in the course as very helpful in
discovering details about a vehicle's speaker system? - ✔✔Service Library portal
