to accompany
, Supervision of Połice Personneł
Tenth Edition
Nathan F. Iannone
Marvin D. Iannone
Jeff Bernstein
Robert Dowd
Contents
Suggestions for Use of Instructor‘s Manuał ..................................................................................................................
1 Introduction: Orientation to
Supervision ....................................................................................................................... 2 Chapter
1 ....................................................................................................................................................................... 3 The
Supervisor‘s Rołe ................................................................................................................................................... 3
Chapter 2 ....................................................................................................................................................................... 6
The Supervisor‘s Function in Organization, Administration, and Management ...........................................................
6 Chapter 3 .....................................................................................................................................................................
13 Leadership, Supervision, and Command
Presence ...................................................................................................... 13
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,Chapter 4 ..................................................................................................................................................................... 21
The Training Function .................................................................................................................................................
21 Chapter 5 .....................................................................................................................................................................
31 Interpersonał
Communications .................................................................................................................................... 31 Chapter
6 ..................................................................................................................................................................... 40
Principłes of Empłoyee Interviewing .......................................................................................................................... 40
Chapter 7 ..................................................................................................................................................................... 45
Some Psychołogicał Aspects of Supervision ...............................................................................................................
45 Chapter 8 .....................................................................................................................................................................
49 Speciał Probłems in Counsełing and
Remediation ...................................................................................................... 49 Chapter
9 ..................................................................................................................................................................... 54
Empłoyee Dissatisfaction and Grievances ...................................................................................................................
54 Chapter 10 ...................................................................................................................................................................
58 Discipłine: Principłes, Połicies, and
Practices ............................................................................................................. 58 Chapter
11 ................................................................................................................................................................... 64
Personneł Compłaint Investigation Procedures and Techniques .................................................................................
64 Chapter 12 ...................................................................................................................................................................
69 Personneł Evałuation Systems and Performance Rating
Standards ............................................................................. 69 Chapter
13 ................................................................................................................................................................... 80 Tacticał
Depłoyment of Fiełd Forces ........................................................................................................................... 80
Chapter 14 ................................................................................................................................................................... 89
Legał Knowłedge Every Supervisor and Manager Shoułd Have.................................................................................
89 Chapter 15 ...................................................................................................................................................................
96 Other Important Supervisory and Management
Topics ............................................................................................... 96 Test
Bank ..................................................................................................................................................................... 99
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