SERVICE LINE DEVELOPMENT (AMT2)
TASK 3 CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS GRADED A+
◍ Static Lines.
Answer: Wire normally located on the top of the pole.
◍ "Service design.
Answer: developing the attributes, processes required to deliver it
◍ Which of the following is NOT among the challenges of using words alone
to describe and discuss service design, delivery, and innovation?.
Answer: Transformation
◍ Class A.
Answer: Lineman, Substation Electricians, Third Rail men, and C&S
employees who are trained and qualified to provide protection & work on
electrification system.
◍ Transmission Lines.
Answer: A system of wires used to transmit power (138'000 Volts) below
the Static line, above the Signal Power Line
◍ minimum approach distance.
Answer: Closest distance personnel or equipment is permitted to approach
de-energized, Tested De-Energized, but not grounded circuit.
◍ train dispatcher.
Answer: The employee responsible for the movement of trains within an
assigned territory
◍ Class A ET Trainee.
Answer: Employee who has passed their 12month test and Class A
, qualification.
◍ The "cocreative" principle of service design suggests that _____..
Answer: the perspectives of all stakeholders should be considered in the
service design process.
◍ section break.
Answer: location designed to provide a separation of circuits while allowing
for a continuous collection of power from the catenary
◍ physical environment quality.
Answer: the design, décor, and surroundings of the servicescape
◍ Customer Actions:.
Answer: all steps, choices, activities, and interactions the customer performs
in the process of purchasing, experiencing, and evaluating the service
◍ pantograph.
Answer: An electrical device that collects electric power via the contact wire
◍ consistency is managed in physical goods through.
Answer: product design specificationsmanufacturing specifications
◍ Evidencing:.
Answer: use physical artifacts to lend tangibility to intangible services
◍ Major or radical innovations:.
Answer: - revolutionary solutions/disruptive innovations- new services for
as-yet-undefined markets (may engender wholly new markets)
◍ Standards & specs directly impact.
Answer: the extent to which the product meets our needs the consistency
with which it meets our needs/expectations
◍ Which of the following statements is a criterion for creating effective
service standards?.
Answer: The standards should be based on behaviors and actions that are
very important to customers
TASK 3 CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS GRADED A+
◍ Static Lines.
Answer: Wire normally located on the top of the pole.
◍ "Service design.
Answer: developing the attributes, processes required to deliver it
◍ Which of the following is NOT among the challenges of using words alone
to describe and discuss service design, delivery, and innovation?.
Answer: Transformation
◍ Class A.
Answer: Lineman, Substation Electricians, Third Rail men, and C&S
employees who are trained and qualified to provide protection & work on
electrification system.
◍ Transmission Lines.
Answer: A system of wires used to transmit power (138'000 Volts) below
the Static line, above the Signal Power Line
◍ minimum approach distance.
Answer: Closest distance personnel or equipment is permitted to approach
de-energized, Tested De-Energized, but not grounded circuit.
◍ train dispatcher.
Answer: The employee responsible for the movement of trains within an
assigned territory
◍ Class A ET Trainee.
Answer: Employee who has passed their 12month test and Class A
, qualification.
◍ The "cocreative" principle of service design suggests that _____..
Answer: the perspectives of all stakeholders should be considered in the
service design process.
◍ section break.
Answer: location designed to provide a separation of circuits while allowing
for a continuous collection of power from the catenary
◍ physical environment quality.
Answer: the design, décor, and surroundings of the servicescape
◍ Customer Actions:.
Answer: all steps, choices, activities, and interactions the customer performs
in the process of purchasing, experiencing, and evaluating the service
◍ pantograph.
Answer: An electrical device that collects electric power via the contact wire
◍ consistency is managed in physical goods through.
Answer: product design specificationsmanufacturing specifications
◍ Evidencing:.
Answer: use physical artifacts to lend tangibility to intangible services
◍ Major or radical innovations:.
Answer: - revolutionary solutions/disruptive innovations- new services for
as-yet-undefined markets (may engender wholly new markets)
◍ Standards & specs directly impact.
Answer: the extent to which the product meets our needs the consistency
with which it meets our needs/expectations
◍ Which of the following statements is a criterion for creating effective
service standards?.
Answer: The standards should be based on behaviors and actions that are
very important to customers
