m m m m m
, Having, and Being, Canadian Edition, 9th Edit
m m m m m m m
ion, 2024 by Michael R. Solomon Chapters 1 -
m m m m m m m m
m 15
,ConsumermBehaviour:mBuying,mHaving,mandmBeing,mCdn.m9em(Solomon)mCh
apterm1m AnmIntroductionmtomConsumermBehaviour
1) InmstudyingmconsumersmlikemGail,mamcollegemstudent,mmarketersmoftenmfindmitmusefulmtomlea
rnmtheirminterestsminmmusicmormclothing,mhowmtheymspendmtheirmleisuremtime,mandmevenmtheirm
attitudesmaboutmsocialmissues,mtombemablemtomcategorizemconsumersmaccordingmtomtheirmlifestyl
es.mThismsortmofminformationmismcalled:
A) coremvalues.
B) psychographics.
C) configurations.
D) physiognomies.
mANSWER:m B
Type:mMC
PagemRef:m
2mSkill:m Application
Objective:m L1-01mConsumermbehaviourmismamprocess.
2) Tina,mamsupervisormofmdisplaysmformSearsmCanada,mknowsmthatmattractivemdisplaysmcanmg
eneratemadditionalmsalesmofmparticularmitems.mFrommammarketer'smperspective,mthismis:
A) ampurchasemissue.
B) ampostmpurchasemissue.
C) merchandisingmcomplexity.
D) amlossmleade
r.
ANSWER:m A
Type:mMC
PagemRef:m
3mSkill:m Application
Objective:m L1-01mConsumermbehaviourmismamprocess.
,3) Johnmismthemvicempresidentmofmmarketingmformamlocalmtourmguidemcompany.mHemismconcer
nedmthatmhismcustomersmaremnotmrecommendingmhismcompanymtomtheirmfriends.mFormJohn,mth
ismproblemmisma:
A) purchasemissue.
B) demographicmproblem.
C) prepurchasemissue.
D) postmpurchasemissu
e.mANSWER:m D
Type:mMC
PagemRef:m
3mSkill:m Application
Objective:m L1-01mConsumermbehaviourmismamprocess.
, 4) Themexpandedmviewmofmthemexchangemthatmincludesmthemissuesmthatminfluencemthemcon
sumermbefore,mduring,mandmaftermampurchasemismcalled:
A) themvalue.
B) themstrategicmfocus.
C) thempre-sellmstrategy.
D) themconsumptionmproces
s.mANSWER:m D
Type:mMC
PagemRef:m
3mSkill:m Concept
Objective:m L1-01mConsumermbehaviourmismamprocess.
5) Gailmdecidesmtomtakemambreakmfrommstudyingmandmgoesmonlinemtomcheckmthingsmout.mShem
connectsmwithmonemofmthemproductmdiscussionmgroupsmthatmshemparticipatesmin.mThismismanme
xamplemofma:
A) lifestylemdiscussion.
B) brandmcompetition.
C) consumptionmcommunity.
D) marketplacemcompetition
.mANSWER:m C
Type:mMC
PagemRef:m
2mSkill:m Application
Objective:m L1-01mConsumermbehaviourmismamprocess.
6) Ifmamproductmsucceedsminmsatisfyingmneedsmandmismpurchasedmovermandmovermagain,mitmmo
stmlikelymhasmattained:
A) productmseparation.
B) brandmloyalty.
C) lifestylemvariation.
D) purchasemconception
.