MHA 702 EXAM QUESTIONS WITH VERIFIED ANSWERS A+ PASS 2026 BRAND NEW!!

MHA 702 EXAM QUESTIONS WITH VERIFIED ANSWERS A+ PASS 2026 BRAND NEW!! What must an interviewer know? - Answer- -about the job that the applicant is seeking -must learn about each applicant's background and qualifications How should the interviewer guide the interview? - Answer- Make sure it is focused on the job and applicant's ability to perform it, rather than personal attributes Which laws had most effect on interviewing? - Answer- -Title VII of Civil Rights Act (1964) -Age Discrimination in Employment Act (ADEA) (1967) -Americans with Disabilities Act (1992) How have applications changed since the 1960s? - Answer- approx. 2/3 of information formerly on applications has become inaccessible because of legal constraints Ideally what should be completed before authorization of posting a new job? - Answer- Postion description must be updated and thoroughly reviewed Who is most familiar with an unfilled position? - Answer- the individual who supervises that position What should recruiters know? - Answer- They are assumed to know about the position and what will be expected from employees hired for that position Typically when does interviewer get resume of application? - Answer- should get it prior to interview What is important to note in resumes? - Answer- any gaps in employment, make sure to ask about these during interview Where should interviews be conducted? - Answer- -arrange for a place where the interviewer and applicant are comfortable and can speak without being interrupted things to consider when picking physical location of interview? - Answer- -seating should be comfy -individuals should face one another -avoid expanses of surface as it can be intimidating how long should entry position interviews lasts? - Answer- typically 30 mins how long should technical and professional interviews last? - Answer- typically an hour cons of interruptions - Answer- -hamper exchange of information -can disturb the train of thought -causes difficulty establishing a conversational rapport how to prepare opening questions? - Answer- have 3-4 relatively easy, non-threatening questions to initiate conversation Timing of interview - Answer- -be on time -casual tardiness by interviewer displays disregard for value of applicant's time how to help applicant relax - Answer- -begin interview with small talk -consider that applicant may be intimidated -remember that interviewer has psychological upper hand in the situation -place interview on equal footing successful interviewes put themselves on an applicant's level of... - Answer- education and sophistication; choosing words the applicant will understand important interview objective - Answer- getting the individual to speak about knowledge, experience, reasons for seeking employment, personal likes and dislikes, and career goals manager's role in interviewing - Answer- -be on time -help applicant relax -adjust language to accomodate applicant -avoid both short and open ended questions -avoid leading questions -avoid writing during interview -promise and ensure follow up Effective questions require individual to speak... - Answer- a full sentence or 2; avoid short answer questions (ex. yes/no questions) why should open ended questions be avoided? - Answer- they do not give any guidance as to how much the applicant should share (ex. "tell me about yourself) most effective questioning - Answer- requires some thought and can be resonably answered in 3-4 sentences avoid leading questions - Answer- interviewers in such a situation often begin to ask their questions in a manner that encourages an applicant to provide answers they want to hear writing during an interview - Answer- -avoid doing this -if necessary, should be one-two word annotations why to avoid writing during interviews - Answer- -it is unnerving -not possible to listen carefully -it is impolite, restricts eye contact, gives impression that interviewer is not paying attention at the end of the interview... - Answer- -manager should promise follow up, but nothing else -do not promise offer or quote salary with out HR confirmation true or false: inquring about applicant's personal life, beliefs, values, and attitudes is illegal? - Answer- True Focus of interview - Answer- must remain on position and whether applicant has skills needed for that position no questions concerning these things that can be legally asked - Answer- race, color, religion, creed, national origin, marital status, birth control practices reasoning behind avoiding questions about personal issues? - Answer- need to eliminate the possibility of discrimination questions about age - Answer- only legal question that can be asked is "are you at least 18 years old?" - can be asked due to child labor laws Age of Discrimination in Employment Act (1967) and amended in 1986 - Answer- prohibits discrimination on the basis of age bona fide occupation qualifications (BFOQs) - Answer- legally authorized restriction granted to employers to refuse the hiring or a person based on their sex, religion, or national origin Americans with Disibilities Act - Answer- prohibits employers from asking whether an applicant has a disability or has ever been treated for any number of specific medical conditions When inquiring about an applicant's ability to perform the major duties of a job, what can be asked? - Answer- whether the person has any medical, physical, or mental impairements that might interfere with ability to perform the specified job duties or if there are positions that they should NOT be considered for because of impairment focus on... - Answer- ABILITY not DISABILITY