MGT 164 Final WITH ANSWERS
Culture - CORRECT ANSWERS ✔✔members share
significant common experiences in addressing problems
to share a view of the way the world works (the way we
do things around here)
"Secret Sauce" of Organization - CORRECT ANSWERS
✔✔culture
Required to shift a culture? - CORRECT ANSWERS
✔✔Power, Pain, Patience
New York Life Story - CORRECT ANSWERS ✔✔man takes
out life insurance policy, writes check and leaves it on his
desk, goes to bed and dies and his sleep. New York life
pays claim
Steve Jobs Story - CORRECT ANSWERS ✔✔dropped iPod
into fish tank to prove it could be made smaller (air
bubbles)
Clay Christensen Story - CORRECT ANSWERS ✔✔did not
play in championship basketball game because it was
scheduled on Sunday
, Robert Dynes Story - CORRECT ANSWERS ✔✔UCSD
chancellor, every year bet pizza for whole school that he
would beat AS president in race, never lost
Jack Clark - CORRECT ANSWERS ✔✔head rugby coach at
Cal
Tony Hsieh - CORRECT ANSWERS ✔✔Zappos CEO
Kotter's 8 Likely Errors in Change - CORRECT ANSWERS
✔✔1. not enough urgency 2. guiding coalition with too
little power 3. lacking a vision 4. under-communicating
the vision 5. failure to remove obstacles 6. failure to
create short-term wins 7. declaring victory too soon 8.
failure to anchor change in culture
Rider and the Elephant - CORRECT ANSWERS ✔✔(Rider is
rational brain, elephant is emotional brain) put feelings
first to motivate the elephant, then shape the path
Progress Principle - CORRECT ANSWERS ✔✔positive inner
work life leads to better performance, progress leads to
positive inner work life (even small wins), view setbacks
as learning opportunities
Culture - CORRECT ANSWERS ✔✔members share
significant common experiences in addressing problems
to share a view of the way the world works (the way we
do things around here)
"Secret Sauce" of Organization - CORRECT ANSWERS
✔✔culture
Required to shift a culture? - CORRECT ANSWERS
✔✔Power, Pain, Patience
New York Life Story - CORRECT ANSWERS ✔✔man takes
out life insurance policy, writes check and leaves it on his
desk, goes to bed and dies and his sleep. New York life
pays claim
Steve Jobs Story - CORRECT ANSWERS ✔✔dropped iPod
into fish tank to prove it could be made smaller (air
bubbles)
Clay Christensen Story - CORRECT ANSWERS ✔✔did not
play in championship basketball game because it was
scheduled on Sunday
, Robert Dynes Story - CORRECT ANSWERS ✔✔UCSD
chancellor, every year bet pizza for whole school that he
would beat AS president in race, never lost
Jack Clark - CORRECT ANSWERS ✔✔head rugby coach at
Cal
Tony Hsieh - CORRECT ANSWERS ✔✔Zappos CEO
Kotter's 8 Likely Errors in Change - CORRECT ANSWERS
✔✔1. not enough urgency 2. guiding coalition with too
little power 3. lacking a vision 4. under-communicating
the vision 5. failure to remove obstacles 6. failure to
create short-term wins 7. declaring victory too soon 8.
failure to anchor change in culture
Rider and the Elephant - CORRECT ANSWERS ✔✔(Rider is
rational brain, elephant is emotional brain) put feelings
first to motivate the elephant, then shape the path
Progress Principle - CORRECT ANSWERS ✔✔positive inner
work life leads to better performance, progress leads to
positive inner work life (even small wins), view setbacks
as learning opportunities
