Health Assessment Ch 3 EXAM
QUESTIONS AND VERIFIED
CORRECT ANSWERS LATEST
2026-2027 GRADED A+
To maximize your communication skills, you need to be aware of (1.) and (2.) and their
influence. - CORRECT ANSWER-1. Internal factors
2. External Factors
Internal Factors - CORRECT ANSWER-What you, as an examiner, bring into the interview
Three important internal factors - CORRECT ANSWER-1. Liking others:
-A generally optimistic view of people - an assumption of their strengths and a tolerance for
their weakness
-The patient must feel accepted unconditionally
-Goal is NOT to make patient dependent on you, but to help them to be increasingly responsible
for themselves
2. Empathy:
-Viewing the world from the other person's inner frame of reference while still remaining
yourself
-Feeling WITH the person rather than feeling LIKE the person
-To understand with the person how he or she perceives the world
3. The ability to listen:
,-Listening is not passive - it is active and demanding and requires your complete attention!
-Active listening:
• Listen to WHAT the person says
• Listen to the WAY the person tells the story - this may give diagnostic cues
External factors: In any location, the following conditions are important to have a smooth
interview: (1-7) - CORRECT ANSWER-1. Ensure Privacy
2. Refuse Interruptions
3. Physical Environment
4. Dress
5. Note-Taking
6. Tape and Video Recording
7. Electronic Health Recording (EHR)
External Factors: (Ensure Privacy) - CORRECT ANSWER-If physical privacy is not available, try to
provide "psychological privacy" such as curtained partitions that will help the patient feel
confident that no one can overhear the conversation or interrupt
External Factors: (Refuse Interruptions) - CORRECT ANSWER--Most people resent interruptions
except in cases of emergency
-Inform support staff of your interview and ask that they not interrupt you
External Factors: (Physical Environment) - CORRECT ANSWER--Comfortable temperature
-Sufficient lighting (especially not facing patient directly into a light source)
-Reduce noise
-Remove distracting and unnecessary objects (the room should look professional)
-Place the distance between you and the patient at 4 to 5 feet
, -Appropriate eye contact with the patient
-Arrange equal-status seating
• Both patient and examiner seated at eye level with each other
• Do not speak from behind a desk
• DO NOT STAND - it communicates haste and assumes superiority
• Bed-ridden patients should be arranged at a face-to-face position
External Factors: (Dress) - CORRECT ANSWER--Patient should remain in street clothes except in
emergencies
-Collect history BEFORE asking the patient to change into the paper examination gown
-Your appearance should be appropriate to setting and should meet conventional professional
standards without placing a distance between you and the patient because of your fancy 3-
piece suit
External Factors: (Note-Taking) - CORRECT ANSWER--May be unavoidable:
• Cannot rely completely on memory for details of previous illnesses or review of body systems
• Keep note taking to a minimum and try to focus your attention on the patient
-Challenges of note taking:
• Breaks eye contact too often
• Shifts attention away from person, diminishing his or her sense of importance
• Interrupts patient's narrative flow
• Impedes observation of patient's nonverbal behavior
• May be threatening to patient's discussion of sensitive issues
External Factors: (Tape and Video Recording) - CORRECT ANSWER--A tape or video is an
excellent teaching tool to study objectively your performance as an interviewer
-Ethical considerations:
QUESTIONS AND VERIFIED
CORRECT ANSWERS LATEST
2026-2027 GRADED A+
To maximize your communication skills, you need to be aware of (1.) and (2.) and their
influence. - CORRECT ANSWER-1. Internal factors
2. External Factors
Internal Factors - CORRECT ANSWER-What you, as an examiner, bring into the interview
Three important internal factors - CORRECT ANSWER-1. Liking others:
-A generally optimistic view of people - an assumption of their strengths and a tolerance for
their weakness
-The patient must feel accepted unconditionally
-Goal is NOT to make patient dependent on you, but to help them to be increasingly responsible
for themselves
2. Empathy:
-Viewing the world from the other person's inner frame of reference while still remaining
yourself
-Feeling WITH the person rather than feeling LIKE the person
-To understand with the person how he or she perceives the world
3. The ability to listen:
,-Listening is not passive - it is active and demanding and requires your complete attention!
-Active listening:
• Listen to WHAT the person says
• Listen to the WAY the person tells the story - this may give diagnostic cues
External factors: In any location, the following conditions are important to have a smooth
interview: (1-7) - CORRECT ANSWER-1. Ensure Privacy
2. Refuse Interruptions
3. Physical Environment
4. Dress
5. Note-Taking
6. Tape and Video Recording
7. Electronic Health Recording (EHR)
External Factors: (Ensure Privacy) - CORRECT ANSWER-If physical privacy is not available, try to
provide "psychological privacy" such as curtained partitions that will help the patient feel
confident that no one can overhear the conversation or interrupt
External Factors: (Refuse Interruptions) - CORRECT ANSWER--Most people resent interruptions
except in cases of emergency
-Inform support staff of your interview and ask that they not interrupt you
External Factors: (Physical Environment) - CORRECT ANSWER--Comfortable temperature
-Sufficient lighting (especially not facing patient directly into a light source)
-Reduce noise
-Remove distracting and unnecessary objects (the room should look professional)
-Place the distance between you and the patient at 4 to 5 feet
, -Appropriate eye contact with the patient
-Arrange equal-status seating
• Both patient and examiner seated at eye level with each other
• Do not speak from behind a desk
• DO NOT STAND - it communicates haste and assumes superiority
• Bed-ridden patients should be arranged at a face-to-face position
External Factors: (Dress) - CORRECT ANSWER--Patient should remain in street clothes except in
emergencies
-Collect history BEFORE asking the patient to change into the paper examination gown
-Your appearance should be appropriate to setting and should meet conventional professional
standards without placing a distance between you and the patient because of your fancy 3-
piece suit
External Factors: (Note-Taking) - CORRECT ANSWER--May be unavoidable:
• Cannot rely completely on memory for details of previous illnesses or review of body systems
• Keep note taking to a minimum and try to focus your attention on the patient
-Challenges of note taking:
• Breaks eye contact too often
• Shifts attention away from person, diminishing his or her sense of importance
• Interrupts patient's narrative flow
• Impedes observation of patient's nonverbal behavior
• May be threatening to patient's discussion of sensitive issues
External Factors: (Tape and Video Recording) - CORRECT ANSWER--A tape or video is an
excellent teaching tool to study objectively your performance as an interviewer
-Ethical considerations:
