PGA PGM PROFESSIONAL GOLF
MANAGEMENT EXAM | COMPLETE STUDY
GUIDE 2026 | VERIFIED ANSWERS | 100%
CORRECT | GRADE A
1. If a member is employed in more than one section, which section is that
member allowed the rights of membership? - ANSWER The section
where the member is employed a majority of the time
2. Reframing difficult situations allows the golf professional to accomplish
what outcome? - ANSWER helps all parties to look at a challenging
situation from a fresh perspective in order to find a common ground and new
possibilities.
3. When you want to know what someone thinks about your actions, it would
be useful to rely on the skill of "giving and inviting specific feedback." -
ANSWER true
4. Assume an employee has said that you do not understand why he is using
the selling techniques he demonstrated. How would you use the skill of
"giving and inviting specific feedback" in this situation? -
ANSWER gives each party the chance to clarify any misunderstanding
5. A customer tells the head professional that he can purchase the same club
from a discount shop for $25 less. The head professional responds, "We
strive to offer our products at a fair price supported by outstanding service
, and expertise." Which interpersonal skill did the head professional exhibit
with this response? - ANSWER providing a compelling rationale
6. According to the interpersonal skills model used in the Customer Relations
course, which interpersonal skill best describes what the following statement
by the head professional represents: "While I would like to put more course
marshals on the fairways to help solve the crowd control problem, we don't
have the budget and have not been able to attract enough qualified
volunteers." - ANSWER providing a compelling rationale
7. What is the reason behind the skill involved when the head professional asks
his assistant, "What is your opinion on limiting tournaments to active
members?" - ANSWER encouraging open expression
8. A customer tells the head professional that he can get the same set of clubs
for $45 less at a discount store. After acknowledging the customer's
concerns, he said, "I want to keep you as a satisfied customer, so why don't
we take a minute to go over the kinds of services we are able to offer
through our pro shop?" Which interpersonal skill did the head professional
use in her follow-up response? - ANSWER providing a compelling
rationale
9. "So what you are saying is that the changes we made in the last lesson are
working really well" is an example of the "showing understanding"
interpersonal skill - ANSWER true
10.Opening channels of communication to reduce misperceptions that can arise
between people defines the skill of "giving and inviting specific feedback." -
ANSWER true
,11."How do you feel about expanding our marketing efforts" is an example of
"encouraging open expression." - ANSWER true
12.Telling others how their behavior affected you is an example of what
interpersonal skill? - ANSWER giving and inviting specific feedback
13.What is the purpose of "providing a compelling rationale?" -
ANSWER communicate the benefits of pursuing a preferred course of
action, using a logical rationale, while providing compelling reasons for not
adopting an alternative course of action
14.Which interpersonal skill is demonstrated by the statement: "I can see that
you are disappointed with your score. But try to remember that it has only
been a month since you broke 100. Your rate of progress has been
exceptional." - ANSWER reframing difficult situation
15.Which interpersonal skill is represented by the statement, "When we
implement the new speed of play policy, we will benefit in two ways. -
ANSWER providing a compelling rationale
16.What interpersonal skill is best exemplified by the statement, "I want you to
be at work before 6:30 AM on days when the landscape contractor is here" -
ANSWER stating your purpose clearly
17.Encouraging open expression is the initial interpersonal skill implemented
when using the supporting strategy. - ANSWER false-showing
understanding
, 18.Stating your purpose clearly is the initial interpersonal skills used with the
convincing strategy. - ANSWER false- providing a compelling rationale
19.Stating your purpose clearly is the initial interpersonal skill to remember
when considering the directing strategy. - ANSWER true
20.The Head Golf Professional has decided to use the supporting strategy when
he asks the weekly ladies group to determine this week's format. The ladies
have trouble agreeing on a format and ask him to help. What interpersonal
skill is he using when he says, "Why don't you play a two-person scramble,
so you don't have the pressure of keeping your individual scores"? -
ANSWER encouraging open expression and showing understanding
21.A customer enters the Golf Shop and approaches the Head Golf
Professional. He tells her how frustrated he is that the greens are slow. What
interaction strategy and Interpersonal Skills is the Head Golf Professional
using when she says, "I appreciate that you would like the greens to be
faster; however, due to the record high temperatures this week, the
Superintendent raised the height of the mower to reduce the risk of losing
the greens"? - ANSWER convincing strategy and providing a compelling
rationale
22.The golf course ranger radios the Head Golf Professional to ask for help
with a group that has been playing slowly. Despite multiple attempts, the
ranger has not been able to get them to speed up. What Strategy and
Interpersonal Skills is the Head Golf Professional using when she
approaches the group and says, "Good afternoon, gentlemen. There are three
groups waiting behind you, and two holes open in front of you. When you
MANAGEMENT EXAM | COMPLETE STUDY
GUIDE 2026 | VERIFIED ANSWERS | 100%
CORRECT | GRADE A
1. If a member is employed in more than one section, which section is that
member allowed the rights of membership? - ANSWER The section
where the member is employed a majority of the time
2. Reframing difficult situations allows the golf professional to accomplish
what outcome? - ANSWER helps all parties to look at a challenging
situation from a fresh perspective in order to find a common ground and new
possibilities.
3. When you want to know what someone thinks about your actions, it would
be useful to rely on the skill of "giving and inviting specific feedback." -
ANSWER true
4. Assume an employee has said that you do not understand why he is using
the selling techniques he demonstrated. How would you use the skill of
"giving and inviting specific feedback" in this situation? -
ANSWER gives each party the chance to clarify any misunderstanding
5. A customer tells the head professional that he can purchase the same club
from a discount shop for $25 less. The head professional responds, "We
strive to offer our products at a fair price supported by outstanding service
, and expertise." Which interpersonal skill did the head professional exhibit
with this response? - ANSWER providing a compelling rationale
6. According to the interpersonal skills model used in the Customer Relations
course, which interpersonal skill best describes what the following statement
by the head professional represents: "While I would like to put more course
marshals on the fairways to help solve the crowd control problem, we don't
have the budget and have not been able to attract enough qualified
volunteers." - ANSWER providing a compelling rationale
7. What is the reason behind the skill involved when the head professional asks
his assistant, "What is your opinion on limiting tournaments to active
members?" - ANSWER encouraging open expression
8. A customer tells the head professional that he can get the same set of clubs
for $45 less at a discount store. After acknowledging the customer's
concerns, he said, "I want to keep you as a satisfied customer, so why don't
we take a minute to go over the kinds of services we are able to offer
through our pro shop?" Which interpersonal skill did the head professional
use in her follow-up response? - ANSWER providing a compelling
rationale
9. "So what you are saying is that the changes we made in the last lesson are
working really well" is an example of the "showing understanding"
interpersonal skill - ANSWER true
10.Opening channels of communication to reduce misperceptions that can arise
between people defines the skill of "giving and inviting specific feedback." -
ANSWER true
,11."How do you feel about expanding our marketing efforts" is an example of
"encouraging open expression." - ANSWER true
12.Telling others how their behavior affected you is an example of what
interpersonal skill? - ANSWER giving and inviting specific feedback
13.What is the purpose of "providing a compelling rationale?" -
ANSWER communicate the benefits of pursuing a preferred course of
action, using a logical rationale, while providing compelling reasons for not
adopting an alternative course of action
14.Which interpersonal skill is demonstrated by the statement: "I can see that
you are disappointed with your score. But try to remember that it has only
been a month since you broke 100. Your rate of progress has been
exceptional." - ANSWER reframing difficult situation
15.Which interpersonal skill is represented by the statement, "When we
implement the new speed of play policy, we will benefit in two ways. -
ANSWER providing a compelling rationale
16.What interpersonal skill is best exemplified by the statement, "I want you to
be at work before 6:30 AM on days when the landscape contractor is here" -
ANSWER stating your purpose clearly
17.Encouraging open expression is the initial interpersonal skill implemented
when using the supporting strategy. - ANSWER false-showing
understanding
, 18.Stating your purpose clearly is the initial interpersonal skills used with the
convincing strategy. - ANSWER false- providing a compelling rationale
19.Stating your purpose clearly is the initial interpersonal skill to remember
when considering the directing strategy. - ANSWER true
20.The Head Golf Professional has decided to use the supporting strategy when
he asks the weekly ladies group to determine this week's format. The ladies
have trouble agreeing on a format and ask him to help. What interpersonal
skill is he using when he says, "Why don't you play a two-person scramble,
so you don't have the pressure of keeping your individual scores"? -
ANSWER encouraging open expression and showing understanding
21.A customer enters the Golf Shop and approaches the Head Golf
Professional. He tells her how frustrated he is that the greens are slow. What
interaction strategy and Interpersonal Skills is the Head Golf Professional
using when she says, "I appreciate that you would like the greens to be
faster; however, due to the record high temperatures this week, the
Superintendent raised the height of the mower to reduce the risk of losing
the greens"? - ANSWER convincing strategy and providing a compelling
rationale
22.The golf course ranger radios the Head Golf Professional to ask for help
with a group that has been playing slowly. Despite multiple attempts, the
ranger has not been able to get them to speed up. What Strategy and
Interpersonal Skills is the Head Golf Professional using when she
approaches the group and says, "Good afternoon, gentlemen. There are three
groups waiting behind you, and two holes open in front of you. When you
