APCO CTO 6 Exam with all Correct & 100% Verified
Answers |Latest Version |Already Graded A+
__________ are designed to give CTOs specific rubrics to objectively evaluate a trainee's
behavior and performance. ✔Correct Answer-Standardized Evaluation Guidelines (SEG)
__________ are used to provide an "at-a-glance" overview of a trainee's overall progress and
performance by using DORs as the source document. ✔Correct Answer-Trainee Tracking
Sheet
__________ contains a comprehensive and standardized document (agency-specific) containing
all the tasks and competencies involved in the specific jobs being taught. ✔Correct Answer-
Trainee Task List
__________ is a form used by CTOs to detail training activities and evaluate trainee
performance with objective comments following standard evaluation guidelines. ✔Correct
Answer-Daily Observation Report (DOR)
__________ is a results-based and systematic approach, focusing on developing trainees to
achieve performance goals specific to their duties and responsibilities. ✔Correct Answer-
Performance-Based Training
According to the text, to help the trainee derive experiences in all service demands and working
conditions, it is recommended that the trainee is __________. ✔Correct Answer-put on
rotation schedule of assignment to different shifts covering all days of the week.
According to the text, which of the following is a benefit of standardized training? ✔Correct
Answer-All of the above
According to the text, which of the following is NOT listed as a role of the CTO? ✔Correct
Answer-Director
Beyond the required daily evaluations conducted by CTOs of the trainee, there should be an
evaluation of the __________ and the __________ completed by trainees. ✔Correct Answer-
CTO, CTO Program
The nationwide recognition of the success of the San Jose's __________ led the way to
development of the Communications Training Officer (CTO) Training Program. ✔Correct
Answer-Field Training Officer (FTO) Program
__________ are in the best position to observe training operations and activities collectively
from an outside viewpoint. ✔Correct Answer-CTO Coordinators
, __________ for the CTO program should include any written or multimedia records that
illustrate the activities involving a given trainee as well as any written communications regarding
said trainee. ✔Correct Answer-Documentation
According to the text, equal emphasis on __________, __________, and __________ in a CTO
program helps maintain a balanced system. ✔Correct Answer-training, evaluation,
documentation
According to the text, which of the following is a core component of the CTO program?
✔Correct Answer-on-the-job training
Since on-the-job testing consists of practical application, it never mirrors some of the
components in the academic phase. ✔Correct Answer-False
The result of final evaluation, or the evaluation only phase, can result in a recommendation of:
✔Correct Answer-Any of the above
Trainees should never work a position alone and should not be separated from the CTO until the
appropriate training cycle is completed. ✔Correct Answer-True
__________ motivators are internally driven, while __________ are tangible rewards.
✔Correct Answer-Intrinsic, Extrinsic
__________ refers to the situation in which the communication occurs. ✔Correct Answer-
Context
According to the text, which of the following is NOT a tip for active listening? ✔Correct
Answer-Offer counterarguments
Active __________ involves demonstrating an interest and understanding in what is being said
through staying focused, asking questions, listening for the main point, and comprehending the
rationale behind what is being said. ✔Correct Answer-listening
Because the CTO is training the telecommunicator on a brand new position, their past
experience is irrelevant to current training. ✔Correct Answer-False
Communication can be categorized as __________, __________, and __________. ✔Correct
Answer-verbal, nonverbal, paraverbal
Effective counseling should result in: ✔Correct Answer-All of the above
In the communication cycle the only thing that matters is that the message was delivered to the
receiver, feedback from the receiver is not required. ✔Correct Answer-False
Answers |Latest Version |Already Graded A+
__________ are designed to give CTOs specific rubrics to objectively evaluate a trainee's
behavior and performance. ✔Correct Answer-Standardized Evaluation Guidelines (SEG)
__________ are used to provide an "at-a-glance" overview of a trainee's overall progress and
performance by using DORs as the source document. ✔Correct Answer-Trainee Tracking
Sheet
__________ contains a comprehensive and standardized document (agency-specific) containing
all the tasks and competencies involved in the specific jobs being taught. ✔Correct Answer-
Trainee Task List
__________ is a form used by CTOs to detail training activities and evaluate trainee
performance with objective comments following standard evaluation guidelines. ✔Correct
Answer-Daily Observation Report (DOR)
__________ is a results-based and systematic approach, focusing on developing trainees to
achieve performance goals specific to their duties and responsibilities. ✔Correct Answer-
Performance-Based Training
According to the text, to help the trainee derive experiences in all service demands and working
conditions, it is recommended that the trainee is __________. ✔Correct Answer-put on
rotation schedule of assignment to different shifts covering all days of the week.
According to the text, which of the following is a benefit of standardized training? ✔Correct
Answer-All of the above
According to the text, which of the following is NOT listed as a role of the CTO? ✔Correct
Answer-Director
Beyond the required daily evaluations conducted by CTOs of the trainee, there should be an
evaluation of the __________ and the __________ completed by trainees. ✔Correct Answer-
CTO, CTO Program
The nationwide recognition of the success of the San Jose's __________ led the way to
development of the Communications Training Officer (CTO) Training Program. ✔Correct
Answer-Field Training Officer (FTO) Program
__________ are in the best position to observe training operations and activities collectively
from an outside viewpoint. ✔Correct Answer-CTO Coordinators
, __________ for the CTO program should include any written or multimedia records that
illustrate the activities involving a given trainee as well as any written communications regarding
said trainee. ✔Correct Answer-Documentation
According to the text, equal emphasis on __________, __________, and __________ in a CTO
program helps maintain a balanced system. ✔Correct Answer-training, evaluation,
documentation
According to the text, which of the following is a core component of the CTO program?
✔Correct Answer-on-the-job training
Since on-the-job testing consists of practical application, it never mirrors some of the
components in the academic phase. ✔Correct Answer-False
The result of final evaluation, or the evaluation only phase, can result in a recommendation of:
✔Correct Answer-Any of the above
Trainees should never work a position alone and should not be separated from the CTO until the
appropriate training cycle is completed. ✔Correct Answer-True
__________ motivators are internally driven, while __________ are tangible rewards.
✔Correct Answer-Intrinsic, Extrinsic
__________ refers to the situation in which the communication occurs. ✔Correct Answer-
Context
According to the text, which of the following is NOT a tip for active listening? ✔Correct
Answer-Offer counterarguments
Active __________ involves demonstrating an interest and understanding in what is being said
through staying focused, asking questions, listening for the main point, and comprehending the
rationale behind what is being said. ✔Correct Answer-listening
Because the CTO is training the telecommunicator on a brand new position, their past
experience is irrelevant to current training. ✔Correct Answer-False
Communication can be categorized as __________, __________, and __________. ✔Correct
Answer-verbal, nonverbal, paraverbal
Effective counseling should result in: ✔Correct Answer-All of the above
In the communication cycle the only thing that matters is that the message was delivered to the
receiver, feedback from the receiver is not required. ✔Correct Answer-False
