MGMT 311 Exam 1 UO Questions With
Correct Answers
What is OB? - CORRECT ANSWER✔✔-(organization behavior)- a field of study
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devoted to understanding, explaining, and ultimately improving human behavior
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in organizations.
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What is job performance? - CORRECT ANSWER✔✔-The value of the set of
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behaviors that contribute(either positively or negatively) to organizational goal
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accomplishment.
What is task performance? - CORRECT ANSWER✔✔-The behaviors directly
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involved in transforming organizational resources into the goods or services an
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organization produces. |
What is citizenship behavior? - CORRECT ANSWER✔✔-Voluntary activities that
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may or may not be rewarded, but that contribute to the organization by
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improving the quality of the setting where work occurs.
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What are the types of citizenship behaviors? - CORRECT ANSWER✔✔-
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organizational and interpersonal citizenship | | |
Organizational citizenship includes.. - CORRECT ANSWER✔✔--Voice (speaking up
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and speaking suggestions)
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-Civic virtue (Participating in company operations at a deeper-than-normal level)
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, -Boosterism (representing the organization in a positive way when out in public)
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Interpersonal citizenship includes.. - CORRECT ANSWER✔✔--Helping (helping
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coworkers with heavy workloads) | | |
-Courtesy (keeping coworkers informed about matters relevant to them)
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-Sportsmanship (maintaining a good attitude with coworkers)
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What is counterproductive behavior? - CORRECT ANSWER✔✔-employee
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behaviors that intentionally hinder organizational goal accomplishments
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What are the 4 types of counterproductive behavior? - CORRECT ANSWER✔✔-1.
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Property Deviance- actions that purposefully harm the companies assets (theft)
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2. Production Deviance- actions that reduce the efficiency of work output
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(wasting resources) |
3. Personal Aggression- hostile verbal and physical actions (harassment)
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4. Political Deviance- intentionally disadvantage others (gossiping)
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How does counterproductive behavior relate to task performance and citizenship
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behavior? - CORRECT ANSWER✔✔-STRONG NEGATIVE correlation with citizenship
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WEAK NEGATIVE correlation with task performance
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What are the methods of knowing? - CORRECT ANSWER✔✔--Experience
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-Intuition (seems obvious)| |
-Authority (respected source says so)
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-Science
Correct Answers
What is OB? - CORRECT ANSWER✔✔-(organization behavior)- a field of study
| | | | | | | | | | |
devoted to understanding, explaining, and ultimately improving human behavior
| | | | | | | | |
in organizations.
|
What is job performance? - CORRECT ANSWER✔✔-The value of the set of
| | | | | | | | | | | |
behaviors that contribute(either positively or negatively) to organizational goal
| | | | | | | | |
accomplishment.
What is task performance? - CORRECT ANSWER✔✔-The behaviors directly
| | | | | | | | |
involved in transforming organizational resources into the goods or services an
| | | | | | | | | | |
organization produces. |
What is citizenship behavior? - CORRECT ANSWER✔✔-Voluntary activities that
| | | | | | | | |
may or may not be rewarded, but that contribute to the organization by
| | | | | | | | | | | | |
improving the quality of the setting where work occurs.
| | | | | | | |
What are the types of citizenship behaviors? - CORRECT ANSWER✔✔-
| | | | | | | | |
organizational and interpersonal citizenship | | |
Organizational citizenship includes.. - CORRECT ANSWER✔✔--Voice (speaking up
| | | | | | | |
and speaking suggestions)
| |
-Civic virtue (Participating in company operations at a deeper-than-normal level)
| | | | | | | | |
, -Boosterism (representing the organization in a positive way when out in public)
| | | | | | | | | | |
Interpersonal citizenship includes.. - CORRECT ANSWER✔✔--Helping (helping
| | | | | | |
coworkers with heavy workloads) | | |
-Courtesy (keeping coworkers informed about matters relevant to them)
| | | | | | | |
-Sportsmanship (maintaining a good attitude with coworkers)
| | | | | |
What is counterproductive behavior? - CORRECT ANSWER✔✔-employee
| | | | | | |
behaviors that intentionally hinder organizational goal accomplishments
| | | | | |
What are the 4 types of counterproductive behavior? - CORRECT ANSWER✔✔-1.
| | | | | | | | | | |
Property Deviance- actions that purposefully harm the companies assets (theft)
| | | | | | | | |
2. Production Deviance- actions that reduce the efficiency of work output
| | | | | | | | | | |
(wasting resources) |
3. Personal Aggression- hostile verbal and physical actions (harassment)
| | | | | | | |
4. Political Deviance- intentionally disadvantage others (gossiping)
| | | | | |
How does counterproductive behavior relate to task performance and citizenship
| | | | | | | | | |
behavior? - CORRECT ANSWER✔✔-STRONG NEGATIVE correlation with citizenship
| | | | | | |
WEAK NEGATIVE correlation with task performance
| | | | |
What are the methods of knowing? - CORRECT ANSWER✔✔--Experience
| | | | | | | |
-Intuition (seems obvious)| |
-Authority (respected source says so)
| | | |
-Science
