CPIM Module 4 D
When a strategy for continuous improvement is initiated, policies on which of the
following areas are usually established first?
Quality improvement
Delivery dependability
Cost reduction
Flexibility – answer Quality improvement
The first objective in a continuous improvement process is to improve quality. Once
quality is improved, secondary projects for cost reduction, increased delivery
dependability, and process flexibility can take place.
The focus of hoshin planning is on developing which of the following?
Definitions of standard work
Training procedures
Future employee skills requirements
Strategies to address critical business needs - answerStrategies to address critical
business needs
End-of-line inspection often fails to improve quality for which of the following reasons?
It requires extensive personnel.
It excludes quality circles.
It disregards the causes of poor quality.
Inspectors do not understand quality improvement techniques. - answerIt disregards the
causes of poor quality.
A company produces a household appliance in a highly competitive market. Which of
the following quality commitments is the customer most interested in?
Product warranty
Quality of conformance
Quality of design
Product features - answerQuality of design
Which of the following concepts supports an employee involvement initiative?
Individual incentive schemes encourage improvement to the process.
Workers must have access to their supervisors when discussing improvements and
must accept that their word is final.
Management should provide the vehicle to allow employees to solve problems
themselves when possible.
Employees should act as facilitators, not problem solvers. - answerManagement should
provide the vehicle to allow employees to solve problems themselves when possible.
, Which of the following benefits is considered to be the best motivator?
Compensation
Self-worth
Additional responsibility
Recognition - answerRecognition
A labor-intensive production line that requires specific skills is trying to increase its
flexible capacity. How can this best be achieved?
By establishing a focused factory
By cross-training workers in various skills
By hiring temporary staff with the necessary skills
By automating the equipment to do some of the work - answerBy cross-training workers
in various skills
Which of the following will have the greatest influence on an employee's evaluations
and promotions?
Problem-solving skills
Setup time
Product output
Performance to standard - answerProblem-solving skills
The role of the quality department in implementing total quality management (TQM)
includes which of the following?
Serving as team leads for self-directed work teams
Training employees on quality concepts and techniques
Testing products for conformance to specifications
Evaluating suppliers based on quality of material received - answerTraining employees
on quality concepts and techniques
Which of the following is true of a continuous improvement activity such as developing a
tool that facilitates quicker setup on a specific machine?
It will likely be completed with two or three people from manufacturing within a work
group.
It should be completed by management.
It should involve a cross-functional team.
It should fall under the company's program management department and be subject to
all the formal controls one would expect within the formal project management scope. -
answerIt will likely be completed with two or three people from manufacturing within a
work group.
A company's customer is implementing lean initiatives and has asked that the order
receipt to ship time be reduced by 50%. This will have a significant impact on production
and supporting departments. Which functional area should take the lead in evaluating
this request and taking action?
Senior management
Sales
When a strategy for continuous improvement is initiated, policies on which of the
following areas are usually established first?
Quality improvement
Delivery dependability
Cost reduction
Flexibility – answer Quality improvement
The first objective in a continuous improvement process is to improve quality. Once
quality is improved, secondary projects for cost reduction, increased delivery
dependability, and process flexibility can take place.
The focus of hoshin planning is on developing which of the following?
Definitions of standard work
Training procedures
Future employee skills requirements
Strategies to address critical business needs - answerStrategies to address critical
business needs
End-of-line inspection often fails to improve quality for which of the following reasons?
It requires extensive personnel.
It excludes quality circles.
It disregards the causes of poor quality.
Inspectors do not understand quality improvement techniques. - answerIt disregards the
causes of poor quality.
A company produces a household appliance in a highly competitive market. Which of
the following quality commitments is the customer most interested in?
Product warranty
Quality of conformance
Quality of design
Product features - answerQuality of design
Which of the following concepts supports an employee involvement initiative?
Individual incentive schemes encourage improvement to the process.
Workers must have access to their supervisors when discussing improvements and
must accept that their word is final.
Management should provide the vehicle to allow employees to solve problems
themselves when possible.
Employees should act as facilitators, not problem solvers. - answerManagement should
provide the vehicle to allow employees to solve problems themselves when possible.
, Which of the following benefits is considered to be the best motivator?
Compensation
Self-worth
Additional responsibility
Recognition - answerRecognition
A labor-intensive production line that requires specific skills is trying to increase its
flexible capacity. How can this best be achieved?
By establishing a focused factory
By cross-training workers in various skills
By hiring temporary staff with the necessary skills
By automating the equipment to do some of the work - answerBy cross-training workers
in various skills
Which of the following will have the greatest influence on an employee's evaluations
and promotions?
Problem-solving skills
Setup time
Product output
Performance to standard - answerProblem-solving skills
The role of the quality department in implementing total quality management (TQM)
includes which of the following?
Serving as team leads for self-directed work teams
Training employees on quality concepts and techniques
Testing products for conformance to specifications
Evaluating suppliers based on quality of material received - answerTraining employees
on quality concepts and techniques
Which of the following is true of a continuous improvement activity such as developing a
tool that facilitates quicker setup on a specific machine?
It will likely be completed with two or three people from manufacturing within a work
group.
It should be completed by management.
It should involve a cross-functional team.
It should fall under the company's program management department and be subject to
all the formal controls one would expect within the formal project management scope. -
answerIt will likely be completed with two or three people from manufacturing within a
work group.
A company's customer is implementing lean initiatives and has asked that the order
receipt to ship time be reduced by 50%. This will have a significant impact on production
and supporting departments. Which functional area should take the lead in evaluating
this request and taking action?
Senior management
Sales
