HRM T&D FINAL EXAM WITH
COMPLETE SOLUTUTIONS
According to Robert Gagné, which of the following is generally related to the learning
outcomes associated with intellectual skills?
a.being able recall the capital of Argentina
b.being able to recite the alphabet
c.being able to remember the last three Stanley Cup winners
d.being able to operate a tractor - ANSWER-being able to operate a tractor
According to the textbook, what are the two most used methods for informal learning?
a.face-to-face interactions and email communication
b.email communications and intranet sites
c.social networking and Internet searches
d.structured mentoring and coaching sessions - ANSWER-email communications and
intranet sites
Technology developments in the external environment influence the training needs
within an organization because employees will require technology training for what
reason?
a.to meet global demands
b.to capture efficiencies associated with improved technology
c.to satisfy their own intrinsic benefits
d.to be marketable for other jobs - ANSWER-to capture efficiencies associated with
improved technology
Which of the following is NOT an implication you would draw from Kolb's learning styles
theory?
a.Trainees differ in the way they prefer to learn
b.Training methods should be aligned with the trainee's learning preferences
c.A trainee's learning style is related to how trainees acquire knowledge in training and
how they use information on the job
d.Training design should consider so-called learning modes - ANSWER-A trainee's
learning style is related to how trainees acquire knowledge in training and how they use
information on the job
If a trainer wants to ensure that she is following the 70-20-10 model, how much formal
training should she be providing to employees?
a.70 percent
b.30 percent
c.20 percent
,d.10 percent - ANSWER-10 percent
Observational learning requires four key elements: attention, retention, reproduction,
and reinforcement. What type of activity is associated with reproduction?
a.Employees must be aware and observe the behaviour
b.Employees must continue to apply the behaviour
c.Employees must practise and rehearse the behaviour
d.Employees must observe and encode the behaviour - ANSWER-Employees must
practise and rehearse the behaviour
Which of the following statements regarding the instructional systems design (ISD)
model is congruent with the material presented in the textbook?
a.It is a much more complex model when compared with the streamlined ADDIE model
b.It is an irrational and scientific process
c.It consists of four main steps: needs analysis, design, delivery, and evaluation
d.Its first step attempts to answer the question "is training needed and is it the best
solution? - ANSWER-Its first step attempts to answer the question "is training needed
and is it the best solution?
Which statement best describes the current state of productivity and innovation in
Canada?
a.Canada lags its major global competitors in productivity and innovation.
b.Canada rates very high in productivity metrics globally.
c.Canada tends to rank high in productivity but low in innovation across most business
sectors.
d.Canada has seen a recent sharp increase both in productivity and innovation across
all business sectors. - ANSWER-Canada lags its major global competitors in
productivity and innovation.
Which of the following are two extrinsic benefits training will give an employee?
a.a more positive attitude toward their employer and their own confidence
b.a greater sense of engagement toward customers and fellow employees
c.an improved marketability and greater job security
d.a greater sense of self-efficacy and a sense of accomplishment - ANSWER-an
improved marketability and greater job security
The conditioning process includes three distinct yet connected concepts. Under which
concept would a trainer reward each step as the trainee masters it in completing a
complex task?
a.chaining
b.mastering
c.generalization
d.shaping - ANSWER-shaping
What should be the most important organizational factor influencing training and
development programs in organizations?
, a.the competitive nature of the industry
b.demographics
c.leadership and managerial characteristics
d.corporate strategy - ANSWER-corporate strategy
The adaptive character of thought theory (ACT theory) describes learning as a process
across three stages. Which of the following is not a stage of the learning process? -
ANSWER-adaptive knowledge
How is the concept of training motivation defined?
a.the motivation that stems from a direct relationship between a worker and the task
b.trainees' beliefs about how their behaviour is controlled
c.the relationship between worker, task, and valence
d.the direction, intensity, and persistence of learning-directed behaviour - ANSWER-the
direction, intensity, and persistence of learning-directed behaviour
If an organization is concerned about the knowledge, skills, and abilities of its
employees, what should be the goal of its training and development programs?
a.human capital
b.social capital
c.work engagement
d.performance management - ANSWER-human capital
Why does Canada's productivity growth increasingly lag behind its main competitors?
a.Canadian organizations do not invest enough resources in training and development.
b.Canadian organizations do not follow the voluntary training laws in Canada.
c.Canadian organizations do not have the same economies of scale.
d.Canadian companies have access to a large source of skilled labour. - ANSWER-
Canadian organizations do not invest enough resources in training and development.
Which of the following does NOT align with the notion of a strong "learning culture"?
a.Workers at all levels of an organization see knowledge and skill acquisition as part of
their job responsibilities
b.A culture focuses primarily on formalized learning processes.
c.Learning transfer is central to a strong learning culture.
d.An executive places significant resources toward organizational learning. - ANSWER-
A culture focuses primarily on formalized learning processes.
What is one drawback of a task analysis process?
a.It assumes tasks are performed by teams, not individuals.
b.It ignores mental processes required to complete a task.
c.It focuses only on target jobs as opposed to all jobs within the organization.
d.It develops bias from subjective rating scales and the use of estimates. - ANSWER-It
ignores mental processes required to complete a task.
Which statement best describes the needs analysis process?
COMPLETE SOLUTUTIONS
According to Robert Gagné, which of the following is generally related to the learning
outcomes associated with intellectual skills?
a.being able recall the capital of Argentina
b.being able to recite the alphabet
c.being able to remember the last three Stanley Cup winners
d.being able to operate a tractor - ANSWER-being able to operate a tractor
According to the textbook, what are the two most used methods for informal learning?
a.face-to-face interactions and email communication
b.email communications and intranet sites
c.social networking and Internet searches
d.structured mentoring and coaching sessions - ANSWER-email communications and
intranet sites
Technology developments in the external environment influence the training needs
within an organization because employees will require technology training for what
reason?
a.to meet global demands
b.to capture efficiencies associated with improved technology
c.to satisfy their own intrinsic benefits
d.to be marketable for other jobs - ANSWER-to capture efficiencies associated with
improved technology
Which of the following is NOT an implication you would draw from Kolb's learning styles
theory?
a.Trainees differ in the way they prefer to learn
b.Training methods should be aligned with the trainee's learning preferences
c.A trainee's learning style is related to how trainees acquire knowledge in training and
how they use information on the job
d.Training design should consider so-called learning modes - ANSWER-A trainee's
learning style is related to how trainees acquire knowledge in training and how they use
information on the job
If a trainer wants to ensure that she is following the 70-20-10 model, how much formal
training should she be providing to employees?
a.70 percent
b.30 percent
c.20 percent
,d.10 percent - ANSWER-10 percent
Observational learning requires four key elements: attention, retention, reproduction,
and reinforcement. What type of activity is associated with reproduction?
a.Employees must be aware and observe the behaviour
b.Employees must continue to apply the behaviour
c.Employees must practise and rehearse the behaviour
d.Employees must observe and encode the behaviour - ANSWER-Employees must
practise and rehearse the behaviour
Which of the following statements regarding the instructional systems design (ISD)
model is congruent with the material presented in the textbook?
a.It is a much more complex model when compared with the streamlined ADDIE model
b.It is an irrational and scientific process
c.It consists of four main steps: needs analysis, design, delivery, and evaluation
d.Its first step attempts to answer the question "is training needed and is it the best
solution? - ANSWER-Its first step attempts to answer the question "is training needed
and is it the best solution?
Which statement best describes the current state of productivity and innovation in
Canada?
a.Canada lags its major global competitors in productivity and innovation.
b.Canada rates very high in productivity metrics globally.
c.Canada tends to rank high in productivity but low in innovation across most business
sectors.
d.Canada has seen a recent sharp increase both in productivity and innovation across
all business sectors. - ANSWER-Canada lags its major global competitors in
productivity and innovation.
Which of the following are two extrinsic benefits training will give an employee?
a.a more positive attitude toward their employer and their own confidence
b.a greater sense of engagement toward customers and fellow employees
c.an improved marketability and greater job security
d.a greater sense of self-efficacy and a sense of accomplishment - ANSWER-an
improved marketability and greater job security
The conditioning process includes three distinct yet connected concepts. Under which
concept would a trainer reward each step as the trainee masters it in completing a
complex task?
a.chaining
b.mastering
c.generalization
d.shaping - ANSWER-shaping
What should be the most important organizational factor influencing training and
development programs in organizations?
, a.the competitive nature of the industry
b.demographics
c.leadership and managerial characteristics
d.corporate strategy - ANSWER-corporate strategy
The adaptive character of thought theory (ACT theory) describes learning as a process
across three stages. Which of the following is not a stage of the learning process? -
ANSWER-adaptive knowledge
How is the concept of training motivation defined?
a.the motivation that stems from a direct relationship between a worker and the task
b.trainees' beliefs about how their behaviour is controlled
c.the relationship between worker, task, and valence
d.the direction, intensity, and persistence of learning-directed behaviour - ANSWER-the
direction, intensity, and persistence of learning-directed behaviour
If an organization is concerned about the knowledge, skills, and abilities of its
employees, what should be the goal of its training and development programs?
a.human capital
b.social capital
c.work engagement
d.performance management - ANSWER-human capital
Why does Canada's productivity growth increasingly lag behind its main competitors?
a.Canadian organizations do not invest enough resources in training and development.
b.Canadian organizations do not follow the voluntary training laws in Canada.
c.Canadian organizations do not have the same economies of scale.
d.Canadian companies have access to a large source of skilled labour. - ANSWER-
Canadian organizations do not invest enough resources in training and development.
Which of the following does NOT align with the notion of a strong "learning culture"?
a.Workers at all levels of an organization see knowledge and skill acquisition as part of
their job responsibilities
b.A culture focuses primarily on formalized learning processes.
c.Learning transfer is central to a strong learning culture.
d.An executive places significant resources toward organizational learning. - ANSWER-
A culture focuses primarily on formalized learning processes.
What is one drawback of a task analysis process?
a.It assumes tasks are performed by teams, not individuals.
b.It ignores mental processes required to complete a task.
c.It focuses only on target jobs as opposed to all jobs within the organization.
d.It develops bias from subjective rating scales and the use of estimates. - ANSWER-It
ignores mental processes required to complete a task.
Which statement best describes the needs analysis process?
