CASE MANAGEMENT FINAL EXAM 2026-2027 |
REAL PRACTICE EXAM QUESTIONS WITH
CORRECT VERIFIED ANSWERS | GRADED A+
1. Which of the following are phases of case management?
A. Implementation
B. Planning
C. Finalizing
D. Assessing
Correct Answer: A, B, D (Implementation, Planning, Assessing)
2. Which of the following tasks of case management could occur in all phases of
the case management process?
A. Criticism
B. Assessment
C. Consulting with other case managers
D. Client participation
Correct Answer: D
3. Which of the following is NOT a fundamental principle or goal of case
management?
A. To complete services in a timely fashion
B. Client empowerment
C. Continuity of care
D. Equal access to services/advocacy
Correct Answer: A
4. How might a case manager measure their level of efficiency?
A. Resources required
B. Resources, costs and outcomes
C. Outcomes achieved
D. Cost of services
Correct Answer: B
5. Which of the following does NOT represent the definition of client
empowerment?
A. Expecting the client to make decisions without help
B. Moving the client toward self- sufficiency
C. Respecting the client as an individual
D. Placing the client in a partnership role
Correct Answer: A
6. Which of the following represent the focus of proper case management
evaluation?
A. Client progress and satisfaction
B. Integration of services
C. Relevance for the client
,D. Quality of services
Correct Answer: A, B, C, D (all four)
7. Which of the following is NOT a skill necessary for contemporary case
managers?
A. Networking
B. Referral
C. Independence
D. Teamwork
Correct Answer: C
8. The role of the government in the lives of clients is an important aspect of case
management.
A. True
B. False
Correct Answer: A
9. The word “manage” in case management can be seen as connoting:
A. control
B. service
C. quality
D. ownership
Correct Answer: A
10. The dual role of case management does NOT include which of the following?
A. Directing service providers
B. Linking services
C. Monitoring services
D. Providing direct services
Correct Answer: A
11. Case management is defined and mandated through federal regulation.
A. True
B. False
Correct Answer: A
12. According to your text, case management today is more a part of ______ than
ever before.
A. eligibility criteria
B. administrative tasks
C. service delivery
D. financial resources
Correct Answer: C
13. One aspect of quality care implies a commitment that respects the rights of
the client and demands accountability on the part of human service professionals.
A. True
B. False
Correct Answer: A
, 14. Evaluation in case management takes place:
A. at the beginning of the process
B. at the end of the process
C. three times during the process
D. throughout the process
Correct Answer: D
15. Client empowerment in case management means expecting clients to take
care of many responsibilities on their own.
A. True
B. False
Correct Answer: B
16. What did Ozarin (1978) define as the three elements for case management
success?
A. 1,2,4 (Responsibility, Continuity, Accountability)
B. 1,2,3
C. 2,3,4
D. 1,3,4
Correct Answer: A
17. The purpose of managed care is to authorize the type of service and the
length of time service is provided as well as:
A. to help the client through crisis
B. to provide clients with their providers of choice
C. to help providers communicate with clients
D. to monitor the quality of care
Correct Answer: D
18. Which of the following changes to case management did NOT result from the
shift to managed care?
A. Increased demand for case management services
B. Decreased interest in pursuing case management services
C. New models of case management
D. New definitions of service delivery
Correct Answer: B
19. The prevalence of managed care is now commonly regarded as being
connected to the rising cost and decreasing quality of health care and mental
health care.
A. True
B. False
Correct Answer: A
20. Which of the following definitions do NOT describe managed care?
A. The inclusion of quality assurance practices, such as agreements for prior
authorization and audits of performance
B. The policy of restricting clients’ access to providers such as physicians and other
health professionals
C. An organizational structure that uses prepayment rather than fee- for- service
payment
REAL PRACTICE EXAM QUESTIONS WITH
CORRECT VERIFIED ANSWERS | GRADED A+
1. Which of the following are phases of case management?
A. Implementation
B. Planning
C. Finalizing
D. Assessing
Correct Answer: A, B, D (Implementation, Planning, Assessing)
2. Which of the following tasks of case management could occur in all phases of
the case management process?
A. Criticism
B. Assessment
C. Consulting with other case managers
D. Client participation
Correct Answer: D
3. Which of the following is NOT a fundamental principle or goal of case
management?
A. To complete services in a timely fashion
B. Client empowerment
C. Continuity of care
D. Equal access to services/advocacy
Correct Answer: A
4. How might a case manager measure their level of efficiency?
A. Resources required
B. Resources, costs and outcomes
C. Outcomes achieved
D. Cost of services
Correct Answer: B
5. Which of the following does NOT represent the definition of client
empowerment?
A. Expecting the client to make decisions without help
B. Moving the client toward self- sufficiency
C. Respecting the client as an individual
D. Placing the client in a partnership role
Correct Answer: A
6. Which of the following represent the focus of proper case management
evaluation?
A. Client progress and satisfaction
B. Integration of services
C. Relevance for the client
,D. Quality of services
Correct Answer: A, B, C, D (all four)
7. Which of the following is NOT a skill necessary for contemporary case
managers?
A. Networking
B. Referral
C. Independence
D. Teamwork
Correct Answer: C
8. The role of the government in the lives of clients is an important aspect of case
management.
A. True
B. False
Correct Answer: A
9. The word “manage” in case management can be seen as connoting:
A. control
B. service
C. quality
D. ownership
Correct Answer: A
10. The dual role of case management does NOT include which of the following?
A. Directing service providers
B. Linking services
C. Monitoring services
D. Providing direct services
Correct Answer: A
11. Case management is defined and mandated through federal regulation.
A. True
B. False
Correct Answer: A
12. According to your text, case management today is more a part of ______ than
ever before.
A. eligibility criteria
B. administrative tasks
C. service delivery
D. financial resources
Correct Answer: C
13. One aspect of quality care implies a commitment that respects the rights of
the client and demands accountability on the part of human service professionals.
A. True
B. False
Correct Answer: A
, 14. Evaluation in case management takes place:
A. at the beginning of the process
B. at the end of the process
C. three times during the process
D. throughout the process
Correct Answer: D
15. Client empowerment in case management means expecting clients to take
care of many responsibilities on their own.
A. True
B. False
Correct Answer: B
16. What did Ozarin (1978) define as the three elements for case management
success?
A. 1,2,4 (Responsibility, Continuity, Accountability)
B. 1,2,3
C. 2,3,4
D. 1,3,4
Correct Answer: A
17. The purpose of managed care is to authorize the type of service and the
length of time service is provided as well as:
A. to help the client through crisis
B. to provide clients with their providers of choice
C. to help providers communicate with clients
D. to monitor the quality of care
Correct Answer: D
18. Which of the following changes to case management did NOT result from the
shift to managed care?
A. Increased demand for case management services
B. Decreased interest in pursuing case management services
C. New models of case management
D. New definitions of service delivery
Correct Answer: B
19. The prevalence of managed care is now commonly regarded as being
connected to the rising cost and decreasing quality of health care and mental
health care.
A. True
B. False
Correct Answer: A
20. Which of the following definitions do NOT describe managed care?
A. The inclusion of quality assurance practices, such as agreements for prior
authorization and audits of performance
B. The policy of restricting clients’ access to providers such as physicians and other
health professionals
C. An organizational structure that uses prepayment rather than fee- for- service
payment
