WELLCARE ACT MASTERY EXAM 2026-2027
QUESTIONS AND ANSWERS GRADED A+
Annually, brokers are required to complete a Wellcare Contract Recertification
case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal
C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required
every two years.
TRUE
FALSE
FALSE
Brokers/agents can submit a support ticket online through their Centene
Workbench (CWB) portal.
TRUE
FALSE
TRUE
,When an agent self-reports a compliance issue in good faith, that may be
considered a mitigating factor to any disciplinary action.
TRUE
FALSE
TRUE
A reported non-compliant behavior investigation that results in a ____ disposition
is one where the investigation produced evidence that the alleged misconduct
occurred.A. FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD.
Inconclusive
A. Founded
At ____, brokers/agents offer plan information upon request only while at a table,
booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events
B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to
the appointment and leave with the beneficiary an Enrollment Guide and
Application with a Business Reply Envelope (BRE).
TRUE
FALSE
TRUE
, A Business Reply Card (BRC) or a request to receive additional information is
valid for 24 months following the date of the beneficiary's signature date or the
date of the beneficiary's initial request for information.
TRUE
FALSE
FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be used by any
TPMO that sells plans on behalf of more than one Medicare Advantage (MA) plan
provider.
TRUE
FALSE
TRUE
Brokers/agents must inform Wellcare of all marketing/sales events at which plans
or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None
C. Both Formal and Informal Sales Events.
QUESTIONS AND ANSWERS GRADED A+
Annually, brokers are required to complete a Wellcare Contract Recertification
case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal
C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required
every two years.
TRUE
FALSE
FALSE
Brokers/agents can submit a support ticket online through their Centene
Workbench (CWB) portal.
TRUE
FALSE
TRUE
,When an agent self-reports a compliance issue in good faith, that may be
considered a mitigating factor to any disciplinary action.
TRUE
FALSE
TRUE
A reported non-compliant behavior investigation that results in a ____ disposition
is one where the investigation produced evidence that the alleged misconduct
occurred.A. FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD.
Inconclusive
A. Founded
At ____, brokers/agents offer plan information upon request only while at a table,
booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events
B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to
the appointment and leave with the beneficiary an Enrollment Guide and
Application with a Business Reply Envelope (BRE).
TRUE
FALSE
TRUE
, A Business Reply Card (BRC) or a request to receive additional information is
valid for 24 months following the date of the beneficiary's signature date or the
date of the beneficiary's initial request for information.
TRUE
FALSE
FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be used by any
TPMO that sells plans on behalf of more than one Medicare Advantage (MA) plan
provider.
TRUE
FALSE
TRUE
Brokers/agents must inform Wellcare of all marketing/sales events at which plans
or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None
C. Both Formal and Informal Sales Events.
