MBA 704 - KUNGU - WEEK 7 - CHAPTERS 11 & 12
PRACTICE EXAMINATION 2026 QUESTIONS WITH
ANSWERS GRADED A+
● T/F: Individuals, groups, and organizations in interaction are more associated with
conflict, at the individual (intraindividual) level.. Answer: True
● Prescription for dealing with stress. Answer: Rule No. 1 is, don't sweat the small stuff.
Rule No. 2 is, it's all small stuff. And if you can't fight and you can't flee, flow.
● Contemporary Environment Demands (External Pressures). Answer: 1. Globalization
and strategic alliances 2. 24/7 technology (e.g. tablets, laptops, and smartphones) 3. Massive
job losses
● Contemporary Environment Demands (Internal Pressures). Answer: 1. Heavy demands
2. Poorly defined priorities 3. Little on-the-job flexibility
● Workaholic. Answer: a compulsive need to work at the expense of everything else in one's
life.
● Warnings signs of a workaholic. Answer: 1. Sending e-mails from home in the evenings
or later 2. Being the last one in the office 3. Having difficulty delegating 4. Exhibiting excessive
perfectionism 5. Skipping lunch 6. Looking tired 7. Having an attitude consistent with
depression or exhaustion
● Distress. Answer: Negative stress; usually caused by something bad. (for example, a
college student is placed on scholastic probation, a loved one is seriously ill, or the boss gives
a formal reprimand for poor performance).
● Eustress. Answer: Positive stress; usually caused by something good (for example, a
college student makes the dean's list; an attractive, respected acquaintance asks for a date;
an employee is offered a job promotion at another location).
● Hindrance Stressors. Answer: 1. organizational politics 2. red tape 3. role ambiguity In
general, those demands unnecessarily thwarting personal growth and goal attainment
● Hindrance stressors have a ____________ effect on motivation and performance..
Answer: Negative
, ● Challenge stressors. Answer: 1. high workload 2. time pressure 3. high responsibility In
general, those demands that are viewed as obstacles to be overcome in order to learn and
achieve.
● Challenge stressors have a ____________ effect on motivation and performance..
Answer: Positive
● Tense Energy. Answer: stress-driven state with constant pressure and anxiety
● Calm Energy. Answer: stress-free "flow" state characterized by low muscle tension, an
alert presence of mind, peaceful body feelings, increased creative intelligence, physical
vitality, and a deep sense of well-being.
● T/F: A completely stress-free workplace is the ideal.. Answer: False
● Stress. Answer: an adaptive response to an external situation that results in physical,
psychological, and/or behavioral deviations for organizational participants.
● 3 critical components of stress. Answer: 1. A reaction to a situation or event, not the
situation or event itself 2. Can be impacted by individual differences 3. Only special or unusual
situations (as opposed to minor life adjustments) can really be said to produce stress.
● Job Stress. Answer: A condition arising from the interaction of people and their jobs and
characterized by changes within people that force them to deviate from their normal
functioning.
● What Stress Is Not. Answer: 1. Not Just Anxiety 2. Not Just Nervous Tension 3. Not
Necessarily Something Damaging, Bad, or to be Avoided
● Anxiety operates solely in the _________ and _________ sphere. Answer: emotional;
psychological
● Stress operates in the _________ , _________, and _________ sphere. Answer:
emotional; psychological; physiological
● Burnout. Answer: when the ability to cope with stress begins to let us down may be the
consequence of "losing a sense of the basic purpose and fulfillment of your work." "not a
problem of the people themselves but of the social environment in which people work."
● Burnout not necessarily the result of _________ problems such as character or
behavior flaws in which organizations can simply change people or get rid of them.
Answer: Individual
PRACTICE EXAMINATION 2026 QUESTIONS WITH
ANSWERS GRADED A+
● T/F: Individuals, groups, and organizations in interaction are more associated with
conflict, at the individual (intraindividual) level.. Answer: True
● Prescription for dealing with stress. Answer: Rule No. 1 is, don't sweat the small stuff.
Rule No. 2 is, it's all small stuff. And if you can't fight and you can't flee, flow.
● Contemporary Environment Demands (External Pressures). Answer: 1. Globalization
and strategic alliances 2. 24/7 technology (e.g. tablets, laptops, and smartphones) 3. Massive
job losses
● Contemporary Environment Demands (Internal Pressures). Answer: 1. Heavy demands
2. Poorly defined priorities 3. Little on-the-job flexibility
● Workaholic. Answer: a compulsive need to work at the expense of everything else in one's
life.
● Warnings signs of a workaholic. Answer: 1. Sending e-mails from home in the evenings
or later 2. Being the last one in the office 3. Having difficulty delegating 4. Exhibiting excessive
perfectionism 5. Skipping lunch 6. Looking tired 7. Having an attitude consistent with
depression or exhaustion
● Distress. Answer: Negative stress; usually caused by something bad. (for example, a
college student is placed on scholastic probation, a loved one is seriously ill, or the boss gives
a formal reprimand for poor performance).
● Eustress. Answer: Positive stress; usually caused by something good (for example, a
college student makes the dean's list; an attractive, respected acquaintance asks for a date;
an employee is offered a job promotion at another location).
● Hindrance Stressors. Answer: 1. organizational politics 2. red tape 3. role ambiguity In
general, those demands unnecessarily thwarting personal growth and goal attainment
● Hindrance stressors have a ____________ effect on motivation and performance..
Answer: Negative
, ● Challenge stressors. Answer: 1. high workload 2. time pressure 3. high responsibility In
general, those demands that are viewed as obstacles to be overcome in order to learn and
achieve.
● Challenge stressors have a ____________ effect on motivation and performance..
Answer: Positive
● Tense Energy. Answer: stress-driven state with constant pressure and anxiety
● Calm Energy. Answer: stress-free "flow" state characterized by low muscle tension, an
alert presence of mind, peaceful body feelings, increased creative intelligence, physical
vitality, and a deep sense of well-being.
● T/F: A completely stress-free workplace is the ideal.. Answer: False
● Stress. Answer: an adaptive response to an external situation that results in physical,
psychological, and/or behavioral deviations for organizational participants.
● 3 critical components of stress. Answer: 1. A reaction to a situation or event, not the
situation or event itself 2. Can be impacted by individual differences 3. Only special or unusual
situations (as opposed to minor life adjustments) can really be said to produce stress.
● Job Stress. Answer: A condition arising from the interaction of people and their jobs and
characterized by changes within people that force them to deviate from their normal
functioning.
● What Stress Is Not. Answer: 1. Not Just Anxiety 2. Not Just Nervous Tension 3. Not
Necessarily Something Damaging, Bad, or to be Avoided
● Anxiety operates solely in the _________ and _________ sphere. Answer: emotional;
psychological
● Stress operates in the _________ , _________, and _________ sphere. Answer:
emotional; psychological; physiological
● Burnout. Answer: when the ability to cope with stress begins to let us down may be the
consequence of "losing a sense of the basic purpose and fulfillment of your work." "not a
problem of the people themselves but of the social environment in which people work."
● Burnout not necessarily the result of _________ problems such as character or
behavior flaws in which organizations can simply change people or get rid of them.
Answer: Individual
