NHS Pathways Assessment 2
Age ranges in pathways—ANSWER--Neonate 0-1 hr
Infant 1hr - 12 months
Toddler 1 - 5 yr
Child 5 - 15 yr
Adult 16yr +
A Pathway—ANSWER--Flow chart used to asses a patient's issue, which is presented in
a clear and user friendly way to the HA
Question in Pathways—ANSWER--Question presented by the system to be answered by
the caller
Question rational—ANSWER--Brief explanation of why a question is being asked of the
patient
Answer stem—ANSWER--Division of each question to be answered
Supporting Information—ANSWER--Explanation of what is meant by each answer stem
The Body Map—ANSWER--Division between Module 0 and 1, where the users can
select a symptom based pathway
Body Map Areas—ANSWER--Areas of the body map to be clicked to access Pathways
, Call Summary—ANSWER--Contains details of the questions which have a significant
answer
Call Report—ANSWER--Contains details of all the questions and advice given
Key Points—ANSWER--Instruction for when and when not to use a certain pathway
Reasons for Early Exit—ANSWER--Emergency: Patient has gone unconscious, fitting or
choking
the phone line went dead
the crew has arrived before the assessment has been completed
I terminated the call OR the caller terminated the call
Caller decided no further advice is required
Triage not possible
Transfer to clinician
7 reasons for transfer to a Clinician—ANSWER--Local Policy
Caller refused disposition
Difficulty obtaining adequate information
Caller unable to prioritise a main symptom
Declared medical history
Medication or medical procedure enquiry
Other
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Age ranges in pathways—ANSWER--Neonate 0-1 hr
Infant 1hr - 12 months
Toddler 1 - 5 yr
Child 5 - 15 yr
Adult 16yr +
A Pathway—ANSWER--Flow chart used to asses a patient's issue, which is presented in
a clear and user friendly way to the HA
Question in Pathways—ANSWER--Question presented by the system to be answered by
the caller
Question rational—ANSWER--Brief explanation of why a question is being asked of the
patient
Answer stem—ANSWER--Division of each question to be answered
Supporting Information—ANSWER--Explanation of what is meant by each answer stem
The Body Map—ANSWER--Division between Module 0 and 1, where the users can
select a symptom based pathway
Body Map Areas—ANSWER--Areas of the body map to be clicked to access Pathways
, Call Summary—ANSWER--Contains details of the questions which have a significant
answer
Call Report—ANSWER--Contains details of all the questions and advice given
Key Points—ANSWER--Instruction for when and when not to use a certain pathway
Reasons for Early Exit—ANSWER--Emergency: Patient has gone unconscious, fitting or
choking
the phone line went dead
the crew has arrived before the assessment has been completed
I terminated the call OR the caller terminated the call
Caller decided no further advice is required
Triage not possible
Transfer to clinician
7 reasons for transfer to a Clinician—ANSWER--Local Policy
Caller refused disposition
Difficulty obtaining adequate information
Caller unable to prioritise a main symptom
Declared medical history
Medication or medical procedure enquiry
Other
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
