PAT Modules 1-6 Exam Questions With
Correct Answers
Excellent |execution |of |post |duties |is |the |first |step |for |great |customer |service. |- |CORRECT |
ANSWER✔✔-True
Individual |and |post |appearance |are |critical |to |customer |service |elements. |- |CORRECT |
ANSWER✔✔-True.
Friendly, |but |not |overly |familiar, |is |our |goal |in |creating |a |pleasant |customer |oriented |
professional |persona. |- |CORRECT |ANSWER✔✔-True
It |is |best |to |avoid |making |eye |contact |with |customers. |- |CORRECT |ANSWER✔✔-False
Great |customer |service |involves |an |attitude |of |wanting |to |help |others. |- |CORRECT |
ANSWER✔✔-True
What |Service |Level |Agreements |are |officers |are |directly |responsible |for? |- |CORRECT |
ANSWER✔✔-Badge |Production |Timeliness
Screening |Throughput |(minimize |delay)
Screening |Effectiveness |(High |Probability |of |Detection)
Alarm |Response |and |Assessment |Timeliness
Access |Control |Effectiveness |(Probability |of |Detection)
The |SLA |for |response |to |alarms |requires |arrival |at |a |perimeter |door |alarm |scene |within |what |
amount |of |time |after |dispatch? |- |CORRECT |ANSWER✔✔-5 |minutes
, The |SLA |for |response |to |alarms |requires |arrival |at |an |MDF |door |alarm |scene |within |what |
amount |of |time |after |dispatch? |- |CORRECT |ANSWER✔✔-3 |minutes
Challenging |unbadged |persons |observed |within |the |FC |helps |ensure |compliance |with |Access |
Control |Effectiveness |SLA |Requirements. |- |CORRECT |ANSWER✔✔-True
The |Amazon |National |Account |has |a |NO |ARREST/NO |DETENTION |policy. |- |CORRECT |
ANSWER✔✔-True
Amazon |has |tasked |Security |with |arresting |and |forcibly |detaining |persons |suspected |of |
criminal |activity. |- |CORRECT |ANSWER✔✔-False
Improper |use |of |force |carries |a |risk |of |criminal |and |civil |penalties |as |well |as |a |potential |for |
disciplinary |action |up |to |and |including |termination. |- |CORRECT |ANSWER✔✔-True
What |is |the |name |of |the |on-site |organization |that |provides |emergency |medical |services? |- |
CORRECT |ANSWER✔✔-AmCare
Everyone |is |responsible |for |working |safely. |- |CORRECT |ANSWER✔✔-True
Slips, |trips |and |falls |are |common |sources |of |injury |to |those |in |Security. |- |CORRECT |
ANSWER✔✔-True
Is |the |use |of |PPE |optional |in |areas |where |postings |state |it |is |required? |- |CORRECT |
ANSWER✔✔-No
When |working |a |paid |lunch |officers |are |required |to |monitor |their |radio |and |respond |
immediately |to |alarms |or |emergencies. |- |CORRECT |ANSWER✔✔-True
Correct Answers
Excellent |execution |of |post |duties |is |the |first |step |for |great |customer |service. |- |CORRECT |
ANSWER✔✔-True
Individual |and |post |appearance |are |critical |to |customer |service |elements. |- |CORRECT |
ANSWER✔✔-True.
Friendly, |but |not |overly |familiar, |is |our |goal |in |creating |a |pleasant |customer |oriented |
professional |persona. |- |CORRECT |ANSWER✔✔-True
It |is |best |to |avoid |making |eye |contact |with |customers. |- |CORRECT |ANSWER✔✔-False
Great |customer |service |involves |an |attitude |of |wanting |to |help |others. |- |CORRECT |
ANSWER✔✔-True
What |Service |Level |Agreements |are |officers |are |directly |responsible |for? |- |CORRECT |
ANSWER✔✔-Badge |Production |Timeliness
Screening |Throughput |(minimize |delay)
Screening |Effectiveness |(High |Probability |of |Detection)
Alarm |Response |and |Assessment |Timeliness
Access |Control |Effectiveness |(Probability |of |Detection)
The |SLA |for |response |to |alarms |requires |arrival |at |a |perimeter |door |alarm |scene |within |what |
amount |of |time |after |dispatch? |- |CORRECT |ANSWER✔✔-5 |minutes
, The |SLA |for |response |to |alarms |requires |arrival |at |an |MDF |door |alarm |scene |within |what |
amount |of |time |after |dispatch? |- |CORRECT |ANSWER✔✔-3 |minutes
Challenging |unbadged |persons |observed |within |the |FC |helps |ensure |compliance |with |Access |
Control |Effectiveness |SLA |Requirements. |- |CORRECT |ANSWER✔✔-True
The |Amazon |National |Account |has |a |NO |ARREST/NO |DETENTION |policy. |- |CORRECT |
ANSWER✔✔-True
Amazon |has |tasked |Security |with |arresting |and |forcibly |detaining |persons |suspected |of |
criminal |activity. |- |CORRECT |ANSWER✔✔-False
Improper |use |of |force |carries |a |risk |of |criminal |and |civil |penalties |as |well |as |a |potential |for |
disciplinary |action |up |to |and |including |termination. |- |CORRECT |ANSWER✔✔-True
What |is |the |name |of |the |on-site |organization |that |provides |emergency |medical |services? |- |
CORRECT |ANSWER✔✔-AmCare
Everyone |is |responsible |for |working |safely. |- |CORRECT |ANSWER✔✔-True
Slips, |trips |and |falls |are |common |sources |of |injury |to |those |in |Security. |- |CORRECT |
ANSWER✔✔-True
Is |the |use |of |PPE |optional |in |areas |where |postings |state |it |is |required? |- |CORRECT |
ANSWER✔✔-No
When |working |a |paid |lunch |officers |are |required |to |monitor |their |radio |and |respond |
immediately |to |alarms |or |emergencies. |- |CORRECT |ANSWER✔✔-True
