Instructor’s Solution Manual
L L
toLaccompany
,COPYRIGHT L©L2019LbyLNelsonLEducationLLtd.LNelsonLisLaLregisteredLtrademarkLusedLhereinLund
erLlicense.
ForLmoreLinformationLcontactLNelsonLEducationLLtd,L1120LBirchmountLRoad,LToronto,LOntarioLM1
KL5G4.LOrLyouLcanLvisitLourLInternetLsiteLatLwww.nelson.com.
ALLLRIGHTSLRESERVED.LNoLpartLofLthisLworkLcoveredLbyLtheLcopyrightLhereonLmayLbeLreprod
ucedLorLusedLinLanyLformLorLbyLanyLmeans—
graphic,Lelectronic,LorLmechanical,LincludingLphotocopying,Lrecording,Ltaping,LwebLdistributionLorLin
formationLstorageLandLretrievalLsystems—withoutLtheLwrittenLpermissionLofLtheLpublisher.
, TableLofLContents
UnitL 1 BusinessL CommunicationL inL theL DigitalL Age
1 CommunicatingL inL theL Digital-AgeL Workplace ................................................ 1-1
UnitL 2 TheL BusinessL WritingL Process
2 PlanningL YourL Message...................................................................................... 2-1
3 OrganizingL andL DraftingL YourL Message ........................................................... 3-1
4 RevisingL YourL Message...................................................................................... 4-1
UnitL 3 WritingL atL Work
5 DailyL WorkplaceL WritingL Channels .................................................................. 5-1
6 PersuasiveL WritingL Situations ............................................................................ 6-1
7 NegativeL WritingL Situations ............................................................................... 7-1
UnitL 4 BusinessL ReportsL andL Proposals
8 InformalL Reports ................................................................................................. 8-1
9 ProposalsL andL FormalL Reports ........................................................................... 9-1
UnitL 5 ProfessionalismL andL SpeakingL Skills
10 CommunicatingL ProfessionallyL inL Person ....................................................... 10-1
11 BusinessL Presentations....................................................................................... 11-1
UnitL 6 CommunicatingL forL Employment
12 TheLJobL Search,LRésumés,L andL CoverL Letters ............................................... 12-1
13 InterviewsL andL Follow-Up ................................................................................ 13-1
CopyrightL©L2019LbyLNelsonLEducationLLt iii
d.
, ChapterL1
CommunicatingLinLtheLDigital-AgeLWorkplace
AnswersLtoLChapterLReviewLQuestions
1. BasedLonLwhatLyouLhaveLlearnedLinLthisLchapter,LdescribeLtheLkindLofLworkLenviro
nmentLyouLcanLexpectLtoLenterLwhenLyouLgraduate.L(Obj.L1)
ANS:LExpectLaLfast-moving,Lcompetitive,LandLinformation-
drivenLenvironment.LCommunicationLtechnologyLprovidesLunmatchedLmobilityLandLconnectsLi
ndividualsLanytimeLandLanywhereLinLtheLworld.LIncreasingLnumbersLofLworkersLmustLbeLavai
lableLpracticallyLaroundLtheLclockLandLmustLrespondLquickly.LToday’sLcommunicatorsLinterac
tLusingLmobileLdevicesLandLaccessLinformationLstoredLonLremoteLserversL“inLtheLcloud.”
2. WhyLareLwritingLskillsLmoreLimportantLinLtoday’sLworkplaceLthanLeverLbefore?L(Obj.L1)
ANS:LPeopleLinLtoday’sLworkforceLcommunicateLmore,LnotLless,LsinceLinformationLtechnolog
yLandLtheLInternetLhaveLtransformedLtheLworldLofLwork.LInLaLhyperconnectedLworld,LwritingL
mattersLmoreLthanLever.LDigitalLmediaLrequireLmoreLwrittenLcommunication,LandLworkers’Lsk
illsLareLalwaysLonLdisplay.LEmployersLseekLemployeesLwithLaLbroaderLrangeLofLskillsLandLhig
herLlevelsLofLknowledgeLinLtheirLfield,LandLmanyLjobLlistingsLmentionLtheLneedLforLexcellent
LoralLandLwrittenLcommunicationLskills.
3. ListLsixLtrendsLinLtheLinformation-
ageLworkplaceLthatLaffectLbusinessLcommunicators.LBeLpreparedLtoLdiscussLhowLthe
yLmightLaffectLyouLinLyourLfutureLcareer.L(Obj.L1)
ANS:
a. RapidlyLchangingLcommunicationLtechnologies
b. MobileL“anytime,Lanywhere”LandLnonterritorialLoffices
c. IncreasedLemphasisLonLself-directedLworkLgroupsLandLvirtualLteams
d. FlattenedLmanagementLhierarchies
e. HeightenedLglobalLcompetition
f. RenewedLemphasisLonLethics
4. ListLbadLhabitsLandLdistractionsLthatLcanLactLasLbarriersLtoLeffectiveLlistening.L(
Obj.L2)LANS:
a. PhysicalLbarriers
b. PsychologicalLbarriers
c. LanguageLproblems
d. NonverbalLdistractions
e. ThoughtLspeed
f. FakingLattention
g. Grandstanding
CopyrightL©L2019LbyLNelsonLEducationLLt 1‐1
d.
L L
toLaccompany
,COPYRIGHT L©L2019LbyLNelsonLEducationLLtd.LNelsonLisLaLregisteredLtrademarkLusedLhereinLund
erLlicense.
ForLmoreLinformationLcontactLNelsonLEducationLLtd,L1120LBirchmountLRoad,LToronto,LOntarioLM1
KL5G4.LOrLyouLcanLvisitLourLInternetLsiteLatLwww.nelson.com.
ALLLRIGHTSLRESERVED.LNoLpartLofLthisLworkLcoveredLbyLtheLcopyrightLhereonLmayLbeLreprod
ucedLorLusedLinLanyLformLorLbyLanyLmeans—
graphic,Lelectronic,LorLmechanical,LincludingLphotocopying,Lrecording,Ltaping,LwebLdistributionLorLin
formationLstorageLandLretrievalLsystems—withoutLtheLwrittenLpermissionLofLtheLpublisher.
, TableLofLContents
UnitL 1 BusinessL CommunicationL inL theL DigitalL Age
1 CommunicatingL inL theL Digital-AgeL Workplace ................................................ 1-1
UnitL 2 TheL BusinessL WritingL Process
2 PlanningL YourL Message...................................................................................... 2-1
3 OrganizingL andL DraftingL YourL Message ........................................................... 3-1
4 RevisingL YourL Message...................................................................................... 4-1
UnitL 3 WritingL atL Work
5 DailyL WorkplaceL WritingL Channels .................................................................. 5-1
6 PersuasiveL WritingL Situations ............................................................................ 6-1
7 NegativeL WritingL Situations ............................................................................... 7-1
UnitL 4 BusinessL ReportsL andL Proposals
8 InformalL Reports ................................................................................................. 8-1
9 ProposalsL andL FormalL Reports ........................................................................... 9-1
UnitL 5 ProfessionalismL andL SpeakingL Skills
10 CommunicatingL ProfessionallyL inL Person ....................................................... 10-1
11 BusinessL Presentations....................................................................................... 11-1
UnitL 6 CommunicatingL forL Employment
12 TheLJobL Search,LRésumés,L andL CoverL Letters ............................................... 12-1
13 InterviewsL andL Follow-Up ................................................................................ 13-1
CopyrightL©L2019LbyLNelsonLEducationLLt iii
d.
, ChapterL1
CommunicatingLinLtheLDigital-AgeLWorkplace
AnswersLtoLChapterLReviewLQuestions
1. BasedLonLwhatLyouLhaveLlearnedLinLthisLchapter,LdescribeLtheLkindLofLworkLenviro
nmentLyouLcanLexpectLtoLenterLwhenLyouLgraduate.L(Obj.L1)
ANS:LExpectLaLfast-moving,Lcompetitive,LandLinformation-
drivenLenvironment.LCommunicationLtechnologyLprovidesLunmatchedLmobilityLandLconnectsLi
ndividualsLanytimeLandLanywhereLinLtheLworld.LIncreasingLnumbersLofLworkersLmustLbeLavai
lableLpracticallyLaroundLtheLclockLandLmustLrespondLquickly.LToday’sLcommunicatorsLinterac
tLusingLmobileLdevicesLandLaccessLinformationLstoredLonLremoteLserversL“inLtheLcloud.”
2. WhyLareLwritingLskillsLmoreLimportantLinLtoday’sLworkplaceLthanLeverLbefore?L(Obj.L1)
ANS:LPeopleLinLtoday’sLworkforceLcommunicateLmore,LnotLless,LsinceLinformationLtechnolog
yLandLtheLInternetLhaveLtransformedLtheLworldLofLwork.LInLaLhyperconnectedLworld,LwritingL
mattersLmoreLthanLever.LDigitalLmediaLrequireLmoreLwrittenLcommunication,LandLworkers’Lsk
illsLareLalwaysLonLdisplay.LEmployersLseekLemployeesLwithLaLbroaderLrangeLofLskillsLandLhig
herLlevelsLofLknowledgeLinLtheirLfield,LandLmanyLjobLlistingsLmentionLtheLneedLforLexcellent
LoralLandLwrittenLcommunicationLskills.
3. ListLsixLtrendsLinLtheLinformation-
ageLworkplaceLthatLaffectLbusinessLcommunicators.LBeLpreparedLtoLdiscussLhowLthe
yLmightLaffectLyouLinLyourLfutureLcareer.L(Obj.L1)
ANS:
a. RapidlyLchangingLcommunicationLtechnologies
b. MobileL“anytime,Lanywhere”LandLnonterritorialLoffices
c. IncreasedLemphasisLonLself-directedLworkLgroupsLandLvirtualLteams
d. FlattenedLmanagementLhierarchies
e. HeightenedLglobalLcompetition
f. RenewedLemphasisLonLethics
4. ListLbadLhabitsLandLdistractionsLthatLcanLactLasLbarriersLtoLeffectiveLlistening.L(
Obj.L2)LANS:
a. PhysicalLbarriers
b. PsychologicalLbarriers
c. LanguageLproblems
d. NonverbalLdistractions
e. ThoughtLspeed
f. FakingLattention
g. Grandstanding
CopyrightL©L2019LbyLNelsonLEducationLLt 1‐1
d.
