MHA 702 CH 14 Exam Questions and Answers With Verified Solutions 2025
The primary objective of a manager's actions in response to people problems is the____. - ✔✔correction
of behavior
Depending on the nature of the problem, behavioral issues are addressed through ______. -
✔✔individual coaching, counseling, activities to improve performance, or disciplinary actions
Disciplinary action is customarily applied in a progressive manner. The extent or severity of the
corrective action is proportional to the _____. - ✔✔gravity of the problem or infraction
Problems presented by employees can come about because of_____. - ✔✔job-related difficulties,
personal problems experienced largely outside of work, or a combination of the two
If an individual's personal problems are affecting work through deteriorating performance, reduced
productivity, or disruption of a department's ability to operate normally, then a supervisor must become
interested because of _____. - ✔✔the negative effects on operations
Supervisors who suspect that personal problems are behind declines in performance must approach
their employees in a manner that is _____. - ✔✔respectful of their right to privacy
Managers must always address the results of behavior, and never attempt to _____. - ✔✔infer the
causes of that behavior
What are some indicators of problems? - ✔✔performance deteriorates
Do not under any circumstances, _____. - ✔✔probe for personal information
Even if employees reveal their problems and ask for advice, wise supervisors ___. - ✔✔do not respond
to such requests
, Refer troubled employees to an appropriate person or agency from which they can be directed toward
an appropriate source of knowledgeable help. This will usually mean referral to the ____. -
✔✔employee health service or an organization's employee assistance program (EAP)
The primary purpose of intervention is ___ improving outcomes. - ✔✔intervention
Although discipline involves punishment, its underlying reason is to _____. - ✔✔teach or correct
problem behaviors
s. The root of discipline is the word disciple, which is a____. - ✔✔learner, pupil, or follower
Poor outcomes stem from either _____. - ✔✔declining employee performance or suboptimal employee
behavior
it is essential to separate problems of performance from____. - ✔✔true behavior problems
____ relates to meeting the expectations or requirements of a job (cannot do the work) -
✔✔performance problem
____ involves violations of policies or work rules (will not do the work). - ✔✔behavior problems.
It is sometimes necessary to determine whether a particular employee ____. - ✔✔cannot perform as
expected or will not perform as expected
performance problems requires ___ - ✔✔the employees immediate supervisor to address a
performance problem
behavior problems may require - ✔✔disciplinary action
Whether behavior or performance is involved, the first area for a department manager to examine
should be ____. - ✔✔the expectations of an employee
The primary objective of a manager's actions in response to people problems is the____. - ✔✔correction
of behavior
Depending on the nature of the problem, behavioral issues are addressed through ______. -
✔✔individual coaching, counseling, activities to improve performance, or disciplinary actions
Disciplinary action is customarily applied in a progressive manner. The extent or severity of the
corrective action is proportional to the _____. - ✔✔gravity of the problem or infraction
Problems presented by employees can come about because of_____. - ✔✔job-related difficulties,
personal problems experienced largely outside of work, or a combination of the two
If an individual's personal problems are affecting work through deteriorating performance, reduced
productivity, or disruption of a department's ability to operate normally, then a supervisor must become
interested because of _____. - ✔✔the negative effects on operations
Supervisors who suspect that personal problems are behind declines in performance must approach
their employees in a manner that is _____. - ✔✔respectful of their right to privacy
Managers must always address the results of behavior, and never attempt to _____. - ✔✔infer the
causes of that behavior
What are some indicators of problems? - ✔✔performance deteriorates
Do not under any circumstances, _____. - ✔✔probe for personal information
Even if employees reveal their problems and ask for advice, wise supervisors ___. - ✔✔do not respond
to such requests
, Refer troubled employees to an appropriate person or agency from which they can be directed toward
an appropriate source of knowledgeable help. This will usually mean referral to the ____. -
✔✔employee health service or an organization's employee assistance program (EAP)
The primary purpose of intervention is ___ improving outcomes. - ✔✔intervention
Although discipline involves punishment, its underlying reason is to _____. - ✔✔teach or correct
problem behaviors
s. The root of discipline is the word disciple, which is a____. - ✔✔learner, pupil, or follower
Poor outcomes stem from either _____. - ✔✔declining employee performance or suboptimal employee
behavior
it is essential to separate problems of performance from____. - ✔✔true behavior problems
____ relates to meeting the expectations or requirements of a job (cannot do the work) -
✔✔performance problem
____ involves violations of policies or work rules (will not do the work). - ✔✔behavior problems.
It is sometimes necessary to determine whether a particular employee ____. - ✔✔cannot perform as
expected or will not perform as expected
performance problems requires ___ - ✔✔the employees immediate supervisor to address a
performance problem
behavior problems may require - ✔✔disciplinary action
Whether behavior or performance is involved, the first area for a department manager to examine
should be ____. - ✔✔the expectations of an employee
