MHA 702 Exam Questions and Answers With Verified Solutions 2025
referred to as a function, denoting a subunit within. larger organization - ✔✔HR
what is synonymous with HR function? - ✔✔Human Resources department is synonymous with an HR
function
what did HR start off as? - ✔✔HR started as an employment office
--relieved managers of the responsibility for hiring employees
--this freed up managers' time
what did supervisors become as volume of work increased? - ✔✔first Personnel Managers
what was in charge of payment? - ✔✔a Paymaster
--paymasters worked for business units or departments
what was the single office of paymasters? - ✔✔all paymasters were grouped together into a single
office, called payroll
when did payroll become an HR operation? - ✔✔became an HR operation when payroll was assigned to
Personnel
what expanded opportunities for employees to form unions? - ✔✔the national labor relations and
Wagner acts
who was assigned responsibility for complying with legal requirements related to unions? -
✔✔personnel
what is the title of Human Resources? - ✔✔the title of human resources reflects the diversity of duties
(human) and importance (resources) of its contribution to an organization
, what reflects the increased importance of HR? - ✔✔the name change from Personnel to HR reflects its
increased importance
who does the HR typically report to? - ✔✔CEO (chief executive officer) and COO (chief operating officer)
who does the HR prefer to report to? - ✔✔CEO
--this strengthens the HR department
--preserves independence
--limits conflicts of interest
--avoids inter-departmental conflict
perform the work of an organization
--creates product and generates revenue - ✔✔line department
facilitate the work of an organization
--helps line departments to operate
--rarely generates revenue - ✔✔staff departments
can staff departments be removed? - ✔✔staff departments can be removed and product or services will
usually continue to be produced for a time
--such interruptions impair the efficiency of line operations
--in health care, staff departments include housekeeping, finance, environmental services and
maintenance
what is the chain of command? - ✔✔--starts with lowest person, often performing a simple job or task
--reports to a supervisor
--authority limited to department or persons directly supervised
--each supervisor reports to a higher level manager
--eventually, the chain ends with the CEO
referred to as a function, denoting a subunit within. larger organization - ✔✔HR
what is synonymous with HR function? - ✔✔Human Resources department is synonymous with an HR
function
what did HR start off as? - ✔✔HR started as an employment office
--relieved managers of the responsibility for hiring employees
--this freed up managers' time
what did supervisors become as volume of work increased? - ✔✔first Personnel Managers
what was in charge of payment? - ✔✔a Paymaster
--paymasters worked for business units or departments
what was the single office of paymasters? - ✔✔all paymasters were grouped together into a single
office, called payroll
when did payroll become an HR operation? - ✔✔became an HR operation when payroll was assigned to
Personnel
what expanded opportunities for employees to form unions? - ✔✔the national labor relations and
Wagner acts
who was assigned responsibility for complying with legal requirements related to unions? -
✔✔personnel
what is the title of Human Resources? - ✔✔the title of human resources reflects the diversity of duties
(human) and importance (resources) of its contribution to an organization
, what reflects the increased importance of HR? - ✔✔the name change from Personnel to HR reflects its
increased importance
who does the HR typically report to? - ✔✔CEO (chief executive officer) and COO (chief operating officer)
who does the HR prefer to report to? - ✔✔CEO
--this strengthens the HR department
--preserves independence
--limits conflicts of interest
--avoids inter-departmental conflict
perform the work of an organization
--creates product and generates revenue - ✔✔line department
facilitate the work of an organization
--helps line departments to operate
--rarely generates revenue - ✔✔staff departments
can staff departments be removed? - ✔✔staff departments can be removed and product or services will
usually continue to be produced for a time
--such interruptions impair the efficiency of line operations
--in health care, staff departments include housekeeping, finance, environmental services and
maintenance
what is the chain of command? - ✔✔--starts with lowest person, often performing a simple job or task
--reports to a supervisor
--authority limited to department or persons directly supervised
--each supervisor reports to a higher level manager
--eventually, the chain ends with the CEO
