MHA 702 Exam 5 Questions and Answers With Verified Solutions 2025
What must an interviewer know? - ✔✔-about the job that the applicant is seeking
-must learn about each applicant's background and qualifications
How should the interviewer guide the interview? - ✔✔Make sure it is focused on the job and applicant's
ability to perform it, rather than personal attributes
Which laws had most effect on interviewing? - ✔✔-Title VII of Civil Rights Act (1964)
-Age Discrimination in Employment Act (ADEA) (1967)
-Americans with Disabilities Act (1992)
How have applications changed since the 1960s? - ✔✔approx. 2/3 of information formerly on
applications has become inaccessible because of legal constraints
Ideally what should be completed before authorization of posting a new job? - ✔✔Postion description
must be updated and thoroughly reviewed
Who is most familiar with an unfilled position? - ✔✔the individual who supervises that position
What should recruiters know? - ✔✔They are assumed to know about the position and what will be
expected from employees hired for that position
Typically when does interviewer get resume of application? - ✔✔should get it prior to interview
What is important to note in resumes? - ✔✔any gaps in employment, make sure to ask about these
during interview
Where should interviews be conducted? - ✔✔-arrange for a place where the interviewer and applicant
are comfortable and can speak without being interrupted
,things to consider when picking physical location of interview? - ✔✔-seating should be comfy
-individuals should face one another
-avoid expanses of surface as it can be intimidating
how long should entry position interviews lasts? - ✔✔typically 30 mins
how long should technical and professional interviews last? - ✔✔typically an hour
cons of interruptions - ✔✔-hamper exchange of information
-can disturb the train of thought
-causes difficulty establishing a conversational rapport
how to prepare opening questions? - ✔✔have 3-4 relatively easy, non-threatening questions to initiate
conversation
Timing of interview - ✔✔-be on time
-casual tardiness by interviewer displays disregard for value of applicant's time
how to help applicant relax - ✔✔-begin interview with small talk
-consider that applicant may be intimidated
-remember that interviewer has psychological upper hand in the situation
-place interview on equal footing
successful interviewes put themselves on an applicant's level of... - ✔✔education and sophistication;
choosing words the applicant will understand
important interview objective - ✔✔getting the individual to speak about knowledge, experience,
reasons for seeking employment, personal likes and dislikes, and career goals
, manager's role in interviewing - ✔✔-be on time
-help applicant relax
-adjust language to accomodate applicant
-avoid both short and open ended questions
-avoid leading questions
-avoid writing during interview
-promise and ensure follow up
Effective questions require individual to speak... - ✔✔a full sentence or 2; avoid short answer questions
(ex. yes/no questions)
why should open ended questions be avoided? - ✔✔they do not give any guidance as to how much the
applicant should share (ex. "tell me about yourself)
most effective questioning - ✔✔requires some thought and can be resonably answered in 3-4 sentences
avoid leading questions - ✔✔interviewers in such a situation often begin to ask their questions in a
manner that encourages an applicant to provide answers they want to hear
writing during an interview - ✔✔-avoid doing this
-if necessary, should be one-two word annotations
why to avoid writing during interviews - ✔✔-it is unnerving
-not possible to listen carefully
-it is impolite, restricts eye contact, gives impression that interviewer is not paying attention
at the end of the interview... - ✔✔-manager should promise follow up, but nothing else
-do not promise offer or quote salary with out HR confirmation
What must an interviewer know? - ✔✔-about the job that the applicant is seeking
-must learn about each applicant's background and qualifications
How should the interviewer guide the interview? - ✔✔Make sure it is focused on the job and applicant's
ability to perform it, rather than personal attributes
Which laws had most effect on interviewing? - ✔✔-Title VII of Civil Rights Act (1964)
-Age Discrimination in Employment Act (ADEA) (1967)
-Americans with Disabilities Act (1992)
How have applications changed since the 1960s? - ✔✔approx. 2/3 of information formerly on
applications has become inaccessible because of legal constraints
Ideally what should be completed before authorization of posting a new job? - ✔✔Postion description
must be updated and thoroughly reviewed
Who is most familiar with an unfilled position? - ✔✔the individual who supervises that position
What should recruiters know? - ✔✔They are assumed to know about the position and what will be
expected from employees hired for that position
Typically when does interviewer get resume of application? - ✔✔should get it prior to interview
What is important to note in resumes? - ✔✔any gaps in employment, make sure to ask about these
during interview
Where should interviews be conducted? - ✔✔-arrange for a place where the interviewer and applicant
are comfortable and can speak without being interrupted
,things to consider when picking physical location of interview? - ✔✔-seating should be comfy
-individuals should face one another
-avoid expanses of surface as it can be intimidating
how long should entry position interviews lasts? - ✔✔typically 30 mins
how long should technical and professional interviews last? - ✔✔typically an hour
cons of interruptions - ✔✔-hamper exchange of information
-can disturb the train of thought
-causes difficulty establishing a conversational rapport
how to prepare opening questions? - ✔✔have 3-4 relatively easy, non-threatening questions to initiate
conversation
Timing of interview - ✔✔-be on time
-casual tardiness by interviewer displays disregard for value of applicant's time
how to help applicant relax - ✔✔-begin interview with small talk
-consider that applicant may be intimidated
-remember that interviewer has psychological upper hand in the situation
-place interview on equal footing
successful interviewes put themselves on an applicant's level of... - ✔✔education and sophistication;
choosing words the applicant will understand
important interview objective - ✔✔getting the individual to speak about knowledge, experience,
reasons for seeking employment, personal likes and dislikes, and career goals
, manager's role in interviewing - ✔✔-be on time
-help applicant relax
-adjust language to accomodate applicant
-avoid both short and open ended questions
-avoid leading questions
-avoid writing during interview
-promise and ensure follow up
Effective questions require individual to speak... - ✔✔a full sentence or 2; avoid short answer questions
(ex. yes/no questions)
why should open ended questions be avoided? - ✔✔they do not give any guidance as to how much the
applicant should share (ex. "tell me about yourself)
most effective questioning - ✔✔requires some thought and can be resonably answered in 3-4 sentences
avoid leading questions - ✔✔interviewers in such a situation often begin to ask their questions in a
manner that encourages an applicant to provide answers they want to hear
writing during an interview - ✔✔-avoid doing this
-if necessary, should be one-two word annotations
why to avoid writing during interviews - ✔✔-it is unnerving
-not possible to listen carefully
-it is impolite, restricts eye contact, gives impression that interviewer is not paying attention
at the end of the interview... - ✔✔-manager should promise follow up, but nothing else
-do not promise offer or quote salary with out HR confirmation
