DECA ICDC TEST HELP Questions And Answers With Verified Solutions 2025
How can Customer Relationship Management (CRM) technology help a company improve experiences
for customers when they call with difficult issues that require the assistance of several departments?
A. The CRM technology can offer product suggestions.
B. The CRM technology can collect customer demographics.
C. The CRM technology can collect real sales data.
D. The CRM technology can streamline communication. - ✔✔The CRM technology can streamline
communication. CRM technology can streamline communication
between departments, which enables a company to handle problems more efficiently. Customer
demographics are usually not instrumental in solving a difficult customer issue. Sales data can help a
company determine how to meet a customers' future needs, but are not helpful in solving a difficult
issue.
Offering product suggestions isn't likely to solve a difficult issue.
SOURCE: CR:018
SOURCE: Tenfold. (2018). How to manage customer relationships effectively. Retrieved February 8,
2018, from https://www.tenfold.com/customer-relationships/manage-customer-relationships-
effectively
Which of the following is true regarding economic wants:
A. They stay the same.
B. They are unlimited.
C. They cost nothing.
D. They are capital goods. - ✔✔B
They are unlimited. Economic wants are considered unlimited because everyone always has wants. No
matter how much you have, you always want more. Economic wants do not stay the same; instead, they
change over time. Economic wants do not cost nothing; they can only be obtained by spending money.
Finally, not all economic wants are capital goods.
SOURCE: EC:001
SOURCE: LAP-EC-006—Are You Satisfied? (Economics and Economic Activities)
, Innovative managers focus on
A. traditional management.
B. control.
C. outcomes.
D. business functions. - ✔✔C
Outcomes. Innovative managers focus on outcomes rather than business functions. Their style is more
participative than traditional forms of management. Innovative managers take roles that are more
facilitative than controlling.
SOURCE: EC:107
SOURCE: LAP-EC-107—Keep the Change (Adapting to Markets)
26. What does a government typically do if its tax revenue is less than its expenditures?
A. Borrow money
B. Increase deductibles
C. Freeze spending
D. Offer tax breaks - ✔✔A
Borrow money. When the government spends more than it receives in tax revenue, it must borrow
money. This money must eventually be repaid with interest. Increasing deductibles would decrease tax
revenue, widening the gap between tax revenue and expenditures even further. It is not feasible that
the
government could freeze spending because it must spend money to keep its many programs in
operation. Offering tax breaks would not solve this issue because it would decrease tax revenue even
further.
SOURCE: EC:072
SOURCE: LAP-EC-027—Pay Your Share (Business Taxes)
Spending is on the rise, and more people are taking out loans and making large purchases such as
houses and vehicles. One reason for this increase in spending could be
How can Customer Relationship Management (CRM) technology help a company improve experiences
for customers when they call with difficult issues that require the assistance of several departments?
A. The CRM technology can offer product suggestions.
B. The CRM technology can collect customer demographics.
C. The CRM technology can collect real sales data.
D. The CRM technology can streamline communication. - ✔✔The CRM technology can streamline
communication. CRM technology can streamline communication
between departments, which enables a company to handle problems more efficiently. Customer
demographics are usually not instrumental in solving a difficult customer issue. Sales data can help a
company determine how to meet a customers' future needs, but are not helpful in solving a difficult
issue.
Offering product suggestions isn't likely to solve a difficult issue.
SOURCE: CR:018
SOURCE: Tenfold. (2018). How to manage customer relationships effectively. Retrieved February 8,
2018, from https://www.tenfold.com/customer-relationships/manage-customer-relationships-
effectively
Which of the following is true regarding economic wants:
A. They stay the same.
B. They are unlimited.
C. They cost nothing.
D. They are capital goods. - ✔✔B
They are unlimited. Economic wants are considered unlimited because everyone always has wants. No
matter how much you have, you always want more. Economic wants do not stay the same; instead, they
change over time. Economic wants do not cost nothing; they can only be obtained by spending money.
Finally, not all economic wants are capital goods.
SOURCE: EC:001
SOURCE: LAP-EC-006—Are You Satisfied? (Economics and Economic Activities)
, Innovative managers focus on
A. traditional management.
B. control.
C. outcomes.
D. business functions. - ✔✔C
Outcomes. Innovative managers focus on outcomes rather than business functions. Their style is more
participative than traditional forms of management. Innovative managers take roles that are more
facilitative than controlling.
SOURCE: EC:107
SOURCE: LAP-EC-107—Keep the Change (Adapting to Markets)
26. What does a government typically do if its tax revenue is less than its expenditures?
A. Borrow money
B. Increase deductibles
C. Freeze spending
D. Offer tax breaks - ✔✔A
Borrow money. When the government spends more than it receives in tax revenue, it must borrow
money. This money must eventually be repaid with interest. Increasing deductibles would decrease tax
revenue, widening the gap between tax revenue and expenditures even further. It is not feasible that
the
government could freeze spending because it must spend money to keep its many programs in
operation. Offering tax breaks would not solve this issue because it would decrease tax revenue even
further.
SOURCE: EC:072
SOURCE: LAP-EC-027—Pay Your Share (Business Taxes)
Spending is on the rise, and more people are taking out loans and making large purchases such as
houses and vehicles. One reason for this increase in spending could be
