DECA ICDC Exam Questions And Answers With Verified Solutions 2025
Trademark - ✔✔protects words or symbols used by a business to identify a good or service
Patent - ✔✔protect new processes and inventions
Interpretative Rule - ✔✔er explain the meaning or intent of existing laws or regulation.
. Legislative rules - ✔✔establish new rules and regulations necessary to implement and/or enforce
existing laws or regulations.
Procedural rules - ✔✔specify how an administrative agency is organized and how it operates
Building Rapport - ✔✔finding common ground with others and being empathetic. The weather is a safe
topic that opens the door to shared experiences between different people.
A moment of trutj - ✔✔When a customer engages with a company and forms an opinion (positive,
negative, or indifferent) about that process. The interaction can be direct or indirect.
Time utility - ✔✔Products are available at the time they are desired
private enterprise system - ✔✔An economic system in which individuals and groups, rather than the
government, own or control the means of production—the human and natural resources and capital
goods used to produce goods and services; also known as free market economy, private profit system,
market system, capitalistic system, or free enterprise system
In a private enterprise system, people are free to decide how to use the private property and when and
how to sell it. This includes keeping any income earned by renting, leasing, or selling private property
The foreign exchange market - ✔✔a global decentralized market for the trading of currencies
, runs 24 hours on weekdays
internal confidentiality - ✔✔any information shared among employees and their employers, including
trade secrets and personnel information.
Customer Relationship Management (CRM) - ✔✔a company-wide business strategy designed to
optimize profitability, revenue, and customer satisfaction by focusing on highly defined and precise
customer groups
a strategy that companies use to manage interactions with customers and potential customers.
Property Management System - ✔✔Computer software and hardware used to run lodging properties.
Includes functions such as check in/out, reservations, billings, house keeping etc...
Revenue Management System - ✔✔strategic approach to maximize revenue by dynamically adjusting
pricing and inventory based on demand, market conditions, and competitor pricing: consists of dynamic
methods to forecast demand, allocate perishable assets across market segments, decide when to
overbook and by how much, and determine what price to charge different customer (price) classes
Online Travel Agencies - ✔✔3rd party platforms that allow consumers to book travel related services
online: Expedia, booking.com, Airbnb-->important to effectively manage presence on these platforms to
gain broader reach (SEO-search engine optimization)
Channel Management - ✔✔managing the distribution channels in which consumers can buy services:
includes direct bookings, online travel agencies, travel agents
Guest Experience Management - ✔✔Strategies/technologies aimed to manage guest experience
throughout their journey from booking to post-stay feedback: personalized communication, guest
feedback managment
Big Data Analytics - ✔✔the process of examining large amounts of data of a variety of types to uncover
hidden patterns, unknown correlations, and other useful information--> helps understand consumer
behaviors, allowing businesses to optimize pricing strategies, and ultimately increase profit
Trademark - ✔✔protects words or symbols used by a business to identify a good or service
Patent - ✔✔protect new processes and inventions
Interpretative Rule - ✔✔er explain the meaning or intent of existing laws or regulation.
. Legislative rules - ✔✔establish new rules and regulations necessary to implement and/or enforce
existing laws or regulations.
Procedural rules - ✔✔specify how an administrative agency is organized and how it operates
Building Rapport - ✔✔finding common ground with others and being empathetic. The weather is a safe
topic that opens the door to shared experiences between different people.
A moment of trutj - ✔✔When a customer engages with a company and forms an opinion (positive,
negative, or indifferent) about that process. The interaction can be direct or indirect.
Time utility - ✔✔Products are available at the time they are desired
private enterprise system - ✔✔An economic system in which individuals and groups, rather than the
government, own or control the means of production—the human and natural resources and capital
goods used to produce goods and services; also known as free market economy, private profit system,
market system, capitalistic system, or free enterprise system
In a private enterprise system, people are free to decide how to use the private property and when and
how to sell it. This includes keeping any income earned by renting, leasing, or selling private property
The foreign exchange market - ✔✔a global decentralized market for the trading of currencies
, runs 24 hours on weekdays
internal confidentiality - ✔✔any information shared among employees and their employers, including
trade secrets and personnel information.
Customer Relationship Management (CRM) - ✔✔a company-wide business strategy designed to
optimize profitability, revenue, and customer satisfaction by focusing on highly defined and precise
customer groups
a strategy that companies use to manage interactions with customers and potential customers.
Property Management System - ✔✔Computer software and hardware used to run lodging properties.
Includes functions such as check in/out, reservations, billings, house keeping etc...
Revenue Management System - ✔✔strategic approach to maximize revenue by dynamically adjusting
pricing and inventory based on demand, market conditions, and competitor pricing: consists of dynamic
methods to forecast demand, allocate perishable assets across market segments, decide when to
overbook and by how much, and determine what price to charge different customer (price) classes
Online Travel Agencies - ✔✔3rd party platforms that allow consumers to book travel related services
online: Expedia, booking.com, Airbnb-->important to effectively manage presence on these platforms to
gain broader reach (SEO-search engine optimization)
Channel Management - ✔✔managing the distribution channels in which consumers can buy services:
includes direct bookings, online travel agencies, travel agents
Guest Experience Management - ✔✔Strategies/technologies aimed to manage guest experience
throughout their journey from booking to post-stay feedback: personalized communication, guest
feedback managment
Big Data Analytics - ✔✔the process of examining large amounts of data of a variety of types to uncover
hidden patterns, unknown correlations, and other useful information--> helps understand consumer
behaviors, allowing businesses to optimize pricing strategies, and ultimately increase profit
