1|Page
RST 230 Exam 1 2026 ACTUAL COMPREHENSIVE
REAL VERIFIEDEXAM QUESTIONS AND CORRECT
ANSWERS (VERIFIED ANSWERS) ALREADY GRADED
A+ ||NEWEST EXAM!!!
Define inclusion - Answer-a way of being with others that
is welcoming, respectful, and values experience,
knowledge and abilities of others
What are the dimensions of diversity (diversity wheel)? -
Answer-core dimensions, secondary dimensions
Why should we concern ourselves with diversity? -
Answer-moral reasons, legal reasons, increasing
organizational effectiveness
List the legal reasons for concerning ourselves with
diversity. - Answer-civil rights act of 1964, age
discrimination act of 1967, the americans with disabilities
act of 1990
Define Diversity - Answer-A situation that includes
representation of multiple (ideally all) groups within a
prescribed environment
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Define tolerance - Answer-acceptance and open
mindedness to different practices, attitudes, and cultures;
does not necessarily mean agreement with the differences
List the increasing organizational effectiveness reasons for
concerning ourselves with diversity. - Answer-
enhancement of morale and productivity, access to new
market segments (domestic multicultural segments, tourist
market)
Define consumer racism - Answer-receiving substandard
service
Give some examples of consumer racism - Answer-waiting
longer at a restaurant, getting impatient with someones
accent, marketing to only american sizes
List some selected barriers encountered by multicultural
customers - Answer-employees who are frustrated or
impatient with multicultural customers, products and
policies that have not been developed with multicultural
customers in mind
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List the ways you can ensure quality service - Answer-be a
good observer, lower the language barrier, have forms
translated into different languages, learn as much as you
can about different cultures, who is employed in your
agency and market to customers
What are the sections of The Dynamic Process of Attitude
Development and Expression - Answer-antecedents of
beliefs, beliefs, attitudes, intentions, behaviors
Define antecedents of beliefs - Answer-conditions that set
the stage for beliefs to develop
Define beliefs - Answer-involve what people perceive to be
true
Give both definitions for attitudes - Answer-a learned
predisposition to respond in a consistently favorable or
unfavorable manner with respect to a given object. or, the
enduring positive or negative feelings about some person,
object, or issue
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Define intentions - Answer-behavioral plans individuals
make with respect to the presence of another person
Define behaviors - Answer-any observable or measurable
act, response, or movements by an individual
Define stereotypes - Answer-a standardized mental picture
held in common by members of a group that represents an
oversimplified opinion, attitude, or judgement
Give both definitions of prejudice - Answer-a negative
attitude toward a socially defined group and toward any
person perceived to be a member of that group. or, a
preconceived opinion or attitude which is formed without
due consideration of the facts. It is not based on scientific
proof or rational thought process
Give all definitions for discrimination - Answer-the
translation into consequential behavior or prejudicial
beliefs. or, actions or practices carried out by members of
a dominant racial or ethnic group that have a differential
and negative impact on members of subordinate racial or
ethnic groups
RST 230 Exam 1 2026 ACTUAL COMPREHENSIVE
REAL VERIFIEDEXAM QUESTIONS AND CORRECT
ANSWERS (VERIFIED ANSWERS) ALREADY GRADED
A+ ||NEWEST EXAM!!!
Define inclusion - Answer-a way of being with others that
is welcoming, respectful, and values experience,
knowledge and abilities of others
What are the dimensions of diversity (diversity wheel)? -
Answer-core dimensions, secondary dimensions
Why should we concern ourselves with diversity? -
Answer-moral reasons, legal reasons, increasing
organizational effectiveness
List the legal reasons for concerning ourselves with
diversity. - Answer-civil rights act of 1964, age
discrimination act of 1967, the americans with disabilities
act of 1990
Define Diversity - Answer-A situation that includes
representation of multiple (ideally all) groups within a
prescribed environment
,2|Page
Define tolerance - Answer-acceptance and open
mindedness to different practices, attitudes, and cultures;
does not necessarily mean agreement with the differences
List the increasing organizational effectiveness reasons for
concerning ourselves with diversity. - Answer-
enhancement of morale and productivity, access to new
market segments (domestic multicultural segments, tourist
market)
Define consumer racism - Answer-receiving substandard
service
Give some examples of consumer racism - Answer-waiting
longer at a restaurant, getting impatient with someones
accent, marketing to only american sizes
List some selected barriers encountered by multicultural
customers - Answer-employees who are frustrated or
impatient with multicultural customers, products and
policies that have not been developed with multicultural
customers in mind
,3|Page
List the ways you can ensure quality service - Answer-be a
good observer, lower the language barrier, have forms
translated into different languages, learn as much as you
can about different cultures, who is employed in your
agency and market to customers
What are the sections of The Dynamic Process of Attitude
Development and Expression - Answer-antecedents of
beliefs, beliefs, attitudes, intentions, behaviors
Define antecedents of beliefs - Answer-conditions that set
the stage for beliefs to develop
Define beliefs - Answer-involve what people perceive to be
true
Give both definitions for attitudes - Answer-a learned
predisposition to respond in a consistently favorable or
unfavorable manner with respect to a given object. or, the
enduring positive or negative feelings about some person,
object, or issue
, 4|Page
Define intentions - Answer-behavioral plans individuals
make with respect to the presence of another person
Define behaviors - Answer-any observable or measurable
act, response, or movements by an individual
Define stereotypes - Answer-a standardized mental picture
held in common by members of a group that represents an
oversimplified opinion, attitude, or judgement
Give both definitions of prejudice - Answer-a negative
attitude toward a socially defined group and toward any
person perceived to be a member of that group. or, a
preconceived opinion or attitude which is formed without
due consideration of the facts. It is not based on scientific
proof or rational thought process
Give all definitions for discrimination - Answer-the
translation into consequential behavior or prejudicial
beliefs. or, actions or practices carried out by members of
a dominant racial or ethnic group that have a differential
and negative impact on members of subordinate racial or
ethnic groups
