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Exam (elaborations)
Service Cloud Certification / CRM 425 Study Guide / 2026 Exam Prep / Score 100%
Preview 2 out of 13 pages
Master the Service Cloud Consultant certification with this CRM 425 study guide covering 2026 exam objectives. Learn exam structure with 60 multiple-choice questions, 105-minute time limit, 78% passing score, and $200 exam fee. Prerequisite: Salesforce Certified Platform Administrator. Domains include Industry Knowledge (10%), Implementation Strategies (15%), Solution Design (16%), Knowledge Management (9%), Interaction Channels (10%), Case Management (15%), Contact Center Analytics (5%), Integrations (5%), and Service Console (15%). Essential for CRM students preparing for certification exams and demonstrating expertise in designing scalable customer service solutions on the Salesforce platform.
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- March 15, 2026
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- 13
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- 2025/2026
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- Exam (elaborations)
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