PAT Modules 1-6 Exam Questions &
Answers
Excellent execution of post duties is the first step for great customer service. - ANSWERS-True
Individual and post appearance are critical to customer service elements. - ANSWERS-True.
Friendly, but not overly familiar, is our goal in creating a pleasant customer oriented
professional persona. - ANSWERS-True
It is best to avoid making eye contact with customers. - ANSWERS-False
Great customer service involves an attitude of wanting to help others. - ANSWERS-True
What Service Level Agreements are officers are directly responsible for? - ANSWERS-Badge
Production Timeliness
Screening Throughput (minimize delay)
Screening Effectiveness (High Probability of Detection)
Alarm Response and Assessment Timeliness
Access Control Effectiveness (Probability of Detection)
The SLA for response to alarms requires arrival at a perimeter door alarm scene within what
amount of time after dispatch? - ANSWERS-5 minutes
The SLA for response to alarms requires arrival at an MDF door alarm scene within what
amount of time after dispatch? - ANSWERS-3 minutes
, Challenging unbadged persons observed within the FC helps ensure compliance with Access
Control Effectiveness SLA Requirements. - ANSWERS-True
The Amazon National Account has a NO ARREST/NO DETENTION policy. - ANSWERS-True
Amazon has tasked Security with arresting and forcibly detaining persons suspected of criminal
activity. - ANSWERS-False
Improper use of force carries a risk of criminal and civil penalties as well as a potential for
disciplinary action up to and including termination. - ANSWERS-True
What is the name of the on-site organization that provides emergency medical services? -
ANSWERS-AmCare
Everyone is responsible for working safely. - ANSWERS-True
Slips, trips and falls are common sources of injury to those in Security. - ANSWERS-True
Is the use of PPE optional in areas where postings state it is required? - ANSWERS-No
When working a paid lunch officers are required to monitor their radio and respond
immediately to alarms or emergencies. - ANSWERS-True
The knowledge and skills required to perform assigned tasks is part of being ready for duty. -
ANSWERS-True
Answers
Excellent execution of post duties is the first step for great customer service. - ANSWERS-True
Individual and post appearance are critical to customer service elements. - ANSWERS-True.
Friendly, but not overly familiar, is our goal in creating a pleasant customer oriented
professional persona. - ANSWERS-True
It is best to avoid making eye contact with customers. - ANSWERS-False
Great customer service involves an attitude of wanting to help others. - ANSWERS-True
What Service Level Agreements are officers are directly responsible for? - ANSWERS-Badge
Production Timeliness
Screening Throughput (minimize delay)
Screening Effectiveness (High Probability of Detection)
Alarm Response and Assessment Timeliness
Access Control Effectiveness (Probability of Detection)
The SLA for response to alarms requires arrival at a perimeter door alarm scene within what
amount of time after dispatch? - ANSWERS-5 minutes
The SLA for response to alarms requires arrival at an MDF door alarm scene within what
amount of time after dispatch? - ANSWERS-3 minutes
, Challenging unbadged persons observed within the FC helps ensure compliance with Access
Control Effectiveness SLA Requirements. - ANSWERS-True
The Amazon National Account has a NO ARREST/NO DETENTION policy. - ANSWERS-True
Amazon has tasked Security with arresting and forcibly detaining persons suspected of criminal
activity. - ANSWERS-False
Improper use of force carries a risk of criminal and civil penalties as well as a potential for
disciplinary action up to and including termination. - ANSWERS-True
What is the name of the on-site organization that provides emergency medical services? -
ANSWERS-AmCare
Everyone is responsible for working safely. - ANSWERS-True
Slips, trips and falls are common sources of injury to those in Security. - ANSWERS-True
Is the use of PPE optional in areas where postings state it is required? - ANSWERS-No
When working a paid lunch officers are required to monitor their radio and respond
immediately to alarms or emergencies. - ANSWERS-True
The knowledge and skills required to perform assigned tasks is part of being ready for duty. -
ANSWERS-True
