MGMT 311 QUIZ 2 QUESTIONS AND ANSWERS
ch. 6 - Which of the following is NOT a method companies use to improve job design?
a. raising pay for most standardized jobs
b. giving employees more control over tasks
c. shifting employees from one job to another
d. introducing a wider variety of tasks - CORRECT ANSWER✅✅a. raising pay for most standardized jobs
ch. 6 - You manage a work group of ten secretaries who take turns answering phones, sorting mail, and
typing and filing correspondence. Using the job characteristics theory, how can you assure that this
team is happy and productive?
a. Promote the best workers into lower-level management positions.
b. Give them autonomy in deciding how to organize the workload.
c. Provide bonuses for low absenteeism and for staying with the company.
d. Break the job down into small component tasks and standardize them. - CORRECT ANSWER✅✅b.
Give them autonomy in deciding how to organize the workload.
ch. 6 - What makes job specialization difficult to implement, even though it seems as if it would be
highly effective?
a. high level of expertise required to fulfill each task
b. high cost of dividing labor among tasks
c. increased demands placed on each worker
d. monotony associated with each task - CORRECT ANSWER✅✅d. monotony associated with each task
ch. 6 - What term refers to the degree to which employees have the authority to set their own work
goals, make decisions, and solve problems?
a. collaboration
,b. participation
c. empowerment
d. expectancy - CORRECT ANSWER✅✅c. empowerment
ch.6 - Why does the work teams approach tend to be more effective in countries such as Japan and
Sweden?
a. They are more effective at empowerment.
b. They emphasize individual responsibility.
c. Their work and rewards are team centered.
d. They offer an extended work schedule. - CORRECT ANSWER✅✅c. Their work and rewards are team
centered.
ch.6 - When might a company best choose to use an extended work schedule?
a. The employees need the time to master difficult tasks.
b. There's a high cost of transitioning between employees.
c. It allows for a larger and more diversified workforce.
d. The employees are strongly committed to the firm - CORRECT ANSWER✅✅b. There's a high cost of
transitioning between employees.
ch.6 - The extent to which goals are challenging, attainable, and require effort is known as goal
___________.
a. acceptance
b. commitment
c. difficulty
d. specificity - CORRECT ANSWER✅✅c. difficulty
, ch.6 - According to goal-setting theory, which of the following strategies is NOT likely to result in
improved performance?
a. holding employees accountable for goals they were involved in setting
b. setting goals that are challenging and require effort
c. setting unspecified goals so that workers can establish their own measures
d. establishing goals that will encourage worker acceptance - CORRECT ANSWER✅✅c. setting
unspecified goals so that workers can establish their own measures
ch.6 - What is a reason why management by objectives (MBO) efforts can sometimes fail?
a. MBO stimulates organization-wide communication.
b. MBO allows individual goals to determine policy.
c. The firm tries too hard to clarify rewards.
d. Top management's goals aren't represented - CORRECT ANSWER✅✅d. Top management's goals
aren't represented
ch.6 - What is the second step in the performance appraisal process?
a. communication
b. compensation
c. evaluation
d. documentation - CORRECT ANSWER✅✅d. documentation
ch. 6 - What is the central feature of a 360-degree feedback system?
a. wide-ranging feedback, as well as subjective measures of performance
b. objective and easily measurable performance standards
c. a one-on-one meeting between the employee and the supervisor
ch. 6 - Which of the following is NOT a method companies use to improve job design?
a. raising pay for most standardized jobs
b. giving employees more control over tasks
c. shifting employees from one job to another
d. introducing a wider variety of tasks - CORRECT ANSWER✅✅a. raising pay for most standardized jobs
ch. 6 - You manage a work group of ten secretaries who take turns answering phones, sorting mail, and
typing and filing correspondence. Using the job characteristics theory, how can you assure that this
team is happy and productive?
a. Promote the best workers into lower-level management positions.
b. Give them autonomy in deciding how to organize the workload.
c. Provide bonuses for low absenteeism and for staying with the company.
d. Break the job down into small component tasks and standardize them. - CORRECT ANSWER✅✅b.
Give them autonomy in deciding how to organize the workload.
ch. 6 - What makes job specialization difficult to implement, even though it seems as if it would be
highly effective?
a. high level of expertise required to fulfill each task
b. high cost of dividing labor among tasks
c. increased demands placed on each worker
d. monotony associated with each task - CORRECT ANSWER✅✅d. monotony associated with each task
ch. 6 - What term refers to the degree to which employees have the authority to set their own work
goals, make decisions, and solve problems?
a. collaboration
,b. participation
c. empowerment
d. expectancy - CORRECT ANSWER✅✅c. empowerment
ch.6 - Why does the work teams approach tend to be more effective in countries such as Japan and
Sweden?
a. They are more effective at empowerment.
b. They emphasize individual responsibility.
c. Their work and rewards are team centered.
d. They offer an extended work schedule. - CORRECT ANSWER✅✅c. Their work and rewards are team
centered.
ch.6 - When might a company best choose to use an extended work schedule?
a. The employees need the time to master difficult tasks.
b. There's a high cost of transitioning between employees.
c. It allows for a larger and more diversified workforce.
d. The employees are strongly committed to the firm - CORRECT ANSWER✅✅b. There's a high cost of
transitioning between employees.
ch.6 - The extent to which goals are challenging, attainable, and require effort is known as goal
___________.
a. acceptance
b. commitment
c. difficulty
d. specificity - CORRECT ANSWER✅✅c. difficulty
, ch.6 - According to goal-setting theory, which of the following strategies is NOT likely to result in
improved performance?
a. holding employees accountable for goals they were involved in setting
b. setting goals that are challenging and require effort
c. setting unspecified goals so that workers can establish their own measures
d. establishing goals that will encourage worker acceptance - CORRECT ANSWER✅✅c. setting
unspecified goals so that workers can establish their own measures
ch.6 - What is a reason why management by objectives (MBO) efforts can sometimes fail?
a. MBO stimulates organization-wide communication.
b. MBO allows individual goals to determine policy.
c. The firm tries too hard to clarify rewards.
d. Top management's goals aren't represented - CORRECT ANSWER✅✅d. Top management's goals
aren't represented
ch.6 - What is the second step in the performance appraisal process?
a. communication
b. compensation
c. evaluation
d. documentation - CORRECT ANSWER✅✅d. documentation
ch. 6 - What is the central feature of a 360-degree feedback system?
a. wide-ranging feedback, as well as subjective measures of performance
b. objective and easily measurable performance standards
c. a one-on-one meeting between the employee and the supervisor
