Florida Pharmacy Technician
Of the following drug classes, which one would be used to treat headache?
A. Anti-epileptic
B. Antibiotic
C. Analgesic
D. Anti-tussive
analgesic
What should the last digit be of this DEA number? AJ327465__
A. One
B. Two
C. Five
D. Eight
eight
Interpret the following medication order/Prescription sig: Insert i gtt od qhs
A. Insert 1 drop into the right ear at bedtime
B. Insert 2 drops into the right eye at hour of sleep
C. Insert 1 drop into both ears at bedtime
D. Insert 1 drop into the right eye at bedtime
d
If a medication stock bottle contains an expiration date of 3/11, what day does it
expire?
A. The first day of March
B. The 10th day of March
C. The 15th day of March
D. The last day of March
d
What does AWP mean?
A. Average weight person
B. Average wait time percentage
C. Average wholesale price
D. Average weight product
c
Interpret the following medication order/Prescription sig: i-ii tsp po q 4h prn
A. Take 1 to 2 teaspoonsful by mouth every 4 hours as needed
B. Take 1-2 puffs every 4 hours as needed
C. Take 1-2ml by mouth every 4 hours as needed
D. Take 15-30ml by mouth every 4 hours as needed
a
When a customer gives the name of the person they are picking up a prescription
for you should: (select all that apply)
A. Look for all other prescriptions in the bin that include the same last name
B. Acknowledge all other family members prescriptions
,C. Only look for that customer's prescription
D. Verify the customer's address prior to ringing up the prescription order
C
At the pre-quality check, the employee stationed at Production must validate that
the NDC on the medication label matches the NDC on the prescription bottle
label. Which numbers are most critical to match?
A. The first 5 numbers
B. The middle 4 numbers
C. The last 2 numbers
D. DEA number
b
At the production workstation, a pharmacy technician performs a necessary
quality control check by:
A. Verifying prescription directions
B. Performing an Accuracy scan
C. Confirming the patient address
D. Announcing all waiting customer prescriptions
b
When a medication shelf location has a "Stop-Check NDC" shelf tag this indicates
that the medication is a:
A. High-risk medication
B. Fast-mover
C. Controlled Substance
D. Refrigerated Medication
a
Printing no more than 3 prescription labels at a time when at the Production
workstation is important because:
A. it allows you to prepare prescriptions quickly
B. locating three medications at a time is most efficient
C. it enables you to focus on quality and accuracy before moving on
D. the printer can only print 3 labels at a time
c
Verifying a patient's date of birth when entering prescription information is an
important quality assurance step as it allows you to:
A. know which medications would be appropriate for a patient of their age
B. ensure you are accessing the correct patient profile in the pharmacy system
C. know how old the patient is
D. validate what conditions they might have
b
If you are unable to confirm if a patient has allergies or not, you should:
A. indicate No Known Allergies in the pharmacy computer system but ensure the
patient is asked as soon as possible
B. leave the allergy field in the patient profile blank
C. wait to process the prescription until the patient's allergies can be verified
D. refuse to process the prescription
b
,When you receive a new prescription at Drop-off, you should review it for
completeness and legibility. If you have any questions, you should:
A. enter the information as best you can
B. set the prescription aside until you can call the prescriber
C. ask the pharmacist
D. leave it for the next team member who will be assigned to the Drop-off
workstation
C
When stocking products, you must match the National Drug Code (NDC) number
on the stock bottle to the NDC number on the:
A. Reconciliation (Recon) Log
B. Brand/generic book
C. Shelf tag
D. Pricing schedule
A
The Technician's role in the Quality Assurance includes: (Select all that apply)
A. Completing the Accuracy Scan at Production
B. Using the appropriate shelf dividers to identify high-risk medications
C. Validating the customer's address prior to ringing up prescriptions at Drive-
Thru and Pick-Up
D. Informing customers that the medication they are taking is high-risk
A
A patient brings in a prescription for Lasix 40mg. The prescription does not
indicate "Dispense as Written", so you should enter the prescription as:
A. Lasix 40mg, with a DAW 0
B. The generic, Furosemide 40mg, with a DAW 1
C. Lasix 40mg, with a DAW 1
D. The generic Furosemide 40mg, with a DAW 0
D
The activities of the Pharmacy Technician assigned to the Production workstation
include: (Select all that apply)
A. Acquiring the prescription label
B. Obtaining the medication
C. Affixing label and auxiliary stickers to the prescription package
D. Completing final verification
A,B,C,D,
What is required from the patient to transfer a prescription previously filled at
another pharmacy?
A. Health Insurance Card Information
B. Doctor's DEA
C. Prescription Number
D. Patient Address
C!
You are working at Production when a customer drives up to the Drive-thru
window. What is an appropriate way to respond to the customer?
A. Welcome to CVS. I'm busy right now, wait a second and I'll be right with you
, B. Excuse me. Let me find another Team Member to help you
C. It is better to have them wait and help them when you are done with your task
so you are not distracted
D. Welcome to CVS. How can I help you?
C
Mr. White arrives at the Drive Thru and would like to wait for his prescription
instead of coming back another time. What should you tell him?
A. Tell him that in order to pick up his prescription immediately, he must drop off
his prescription inside at the drop-off counter
B. Tell him that he is welcome to wait while you process his prescription
C. Tell him that he can wait in the parking lot and obtain his cell phone number so
you can contact him when the prescription is ready
D. Tell him he will need to pick up his prescription inside at Pick-up
C
You are working with one customer when another customer approaches the
Drop-off workstation. How should you respond to the new customer?
A. Welcome to CVS. I'll be with you in a moment
B. Excuse me. Let me find another Team Member to help you
C. Welcome to CVS. What is your name and how many prescriptions are you
dropping off today?
D. Hang on a second. I'm in the middle of something.
A
A patient provides you a prescription for Percocet, a medication he has never
taken before, and his insurance company is requiring Prior Authorization. What
steps should you take in this situation? (Select all that apply)
A. Initiate the Prior Authorization process
B. Advise the patient of the precautions he needs to take with this medication
C. Explain to the patient that you will reprocess the claim once the medication
has been approved
D. Try to resolve the situation before the patient leaves the store
C
One of a patient's prescriptions is for Claravis (an Isotretinoin product). What do
you need to discuss with her?
A. The proper use of the medication
B. The iPledge program
C. Possible side effects
D. State regulations concerning this medication
A new customer, Eugene Loh, has dropped off two prescriptions. You receive the
rejection message Patient/Cardholder ID Mismatch. What steps should you take
to resolve this? (Select all that apply)
A. Ask Mr. Loh if he has another Third Party Card
B. Verify the spelling of his name on the card
C. Verify the Cardholder ID number
D. If the information matches, contact the Third Party Plan to verify eligibility
A,C,D
Of the following drug classes, which one would be used to treat headache?
A. Anti-epileptic
B. Antibiotic
C. Analgesic
D. Anti-tussive
analgesic
What should the last digit be of this DEA number? AJ327465__
A. One
B. Two
C. Five
D. Eight
eight
Interpret the following medication order/Prescription sig: Insert i gtt od qhs
A. Insert 1 drop into the right ear at bedtime
B. Insert 2 drops into the right eye at hour of sleep
C. Insert 1 drop into both ears at bedtime
D. Insert 1 drop into the right eye at bedtime
d
If a medication stock bottle contains an expiration date of 3/11, what day does it
expire?
A. The first day of March
B. The 10th day of March
C. The 15th day of March
D. The last day of March
d
What does AWP mean?
A. Average weight person
B. Average wait time percentage
C. Average wholesale price
D. Average weight product
c
Interpret the following medication order/Prescription sig: i-ii tsp po q 4h prn
A. Take 1 to 2 teaspoonsful by mouth every 4 hours as needed
B. Take 1-2 puffs every 4 hours as needed
C. Take 1-2ml by mouth every 4 hours as needed
D. Take 15-30ml by mouth every 4 hours as needed
a
When a customer gives the name of the person they are picking up a prescription
for you should: (select all that apply)
A. Look for all other prescriptions in the bin that include the same last name
B. Acknowledge all other family members prescriptions
,C. Only look for that customer's prescription
D. Verify the customer's address prior to ringing up the prescription order
C
At the pre-quality check, the employee stationed at Production must validate that
the NDC on the medication label matches the NDC on the prescription bottle
label. Which numbers are most critical to match?
A. The first 5 numbers
B. The middle 4 numbers
C. The last 2 numbers
D. DEA number
b
At the production workstation, a pharmacy technician performs a necessary
quality control check by:
A. Verifying prescription directions
B. Performing an Accuracy scan
C. Confirming the patient address
D. Announcing all waiting customer prescriptions
b
When a medication shelf location has a "Stop-Check NDC" shelf tag this indicates
that the medication is a:
A. High-risk medication
B. Fast-mover
C. Controlled Substance
D. Refrigerated Medication
a
Printing no more than 3 prescription labels at a time when at the Production
workstation is important because:
A. it allows you to prepare prescriptions quickly
B. locating three medications at a time is most efficient
C. it enables you to focus on quality and accuracy before moving on
D. the printer can only print 3 labels at a time
c
Verifying a patient's date of birth when entering prescription information is an
important quality assurance step as it allows you to:
A. know which medications would be appropriate for a patient of their age
B. ensure you are accessing the correct patient profile in the pharmacy system
C. know how old the patient is
D. validate what conditions they might have
b
If you are unable to confirm if a patient has allergies or not, you should:
A. indicate No Known Allergies in the pharmacy computer system but ensure the
patient is asked as soon as possible
B. leave the allergy field in the patient profile blank
C. wait to process the prescription until the patient's allergies can be verified
D. refuse to process the prescription
b
,When you receive a new prescription at Drop-off, you should review it for
completeness and legibility. If you have any questions, you should:
A. enter the information as best you can
B. set the prescription aside until you can call the prescriber
C. ask the pharmacist
D. leave it for the next team member who will be assigned to the Drop-off
workstation
C
When stocking products, you must match the National Drug Code (NDC) number
on the stock bottle to the NDC number on the:
A. Reconciliation (Recon) Log
B. Brand/generic book
C. Shelf tag
D. Pricing schedule
A
The Technician's role in the Quality Assurance includes: (Select all that apply)
A. Completing the Accuracy Scan at Production
B. Using the appropriate shelf dividers to identify high-risk medications
C. Validating the customer's address prior to ringing up prescriptions at Drive-
Thru and Pick-Up
D. Informing customers that the medication they are taking is high-risk
A
A patient brings in a prescription for Lasix 40mg. The prescription does not
indicate "Dispense as Written", so you should enter the prescription as:
A. Lasix 40mg, with a DAW 0
B. The generic, Furosemide 40mg, with a DAW 1
C. Lasix 40mg, with a DAW 1
D. The generic Furosemide 40mg, with a DAW 0
D
The activities of the Pharmacy Technician assigned to the Production workstation
include: (Select all that apply)
A. Acquiring the prescription label
B. Obtaining the medication
C. Affixing label and auxiliary stickers to the prescription package
D. Completing final verification
A,B,C,D,
What is required from the patient to transfer a prescription previously filled at
another pharmacy?
A. Health Insurance Card Information
B. Doctor's DEA
C. Prescription Number
D. Patient Address
C!
You are working at Production when a customer drives up to the Drive-thru
window. What is an appropriate way to respond to the customer?
A. Welcome to CVS. I'm busy right now, wait a second and I'll be right with you
, B. Excuse me. Let me find another Team Member to help you
C. It is better to have them wait and help them when you are done with your task
so you are not distracted
D. Welcome to CVS. How can I help you?
C
Mr. White arrives at the Drive Thru and would like to wait for his prescription
instead of coming back another time. What should you tell him?
A. Tell him that in order to pick up his prescription immediately, he must drop off
his prescription inside at the drop-off counter
B. Tell him that he is welcome to wait while you process his prescription
C. Tell him that he can wait in the parking lot and obtain his cell phone number so
you can contact him when the prescription is ready
D. Tell him he will need to pick up his prescription inside at Pick-up
C
You are working with one customer when another customer approaches the
Drop-off workstation. How should you respond to the new customer?
A. Welcome to CVS. I'll be with you in a moment
B. Excuse me. Let me find another Team Member to help you
C. Welcome to CVS. What is your name and how many prescriptions are you
dropping off today?
D. Hang on a second. I'm in the middle of something.
A
A patient provides you a prescription for Percocet, a medication he has never
taken before, and his insurance company is requiring Prior Authorization. What
steps should you take in this situation? (Select all that apply)
A. Initiate the Prior Authorization process
B. Advise the patient of the precautions he needs to take with this medication
C. Explain to the patient that you will reprocess the claim once the medication
has been approved
D. Try to resolve the situation before the patient leaves the store
C
One of a patient's prescriptions is for Claravis (an Isotretinoin product). What do
you need to discuss with her?
A. The proper use of the medication
B. The iPledge program
C. Possible side effects
D. State regulations concerning this medication
A new customer, Eugene Loh, has dropped off two prescriptions. You receive the
rejection message Patient/Cardholder ID Mismatch. What steps should you take
to resolve this? (Select all that apply)
A. Ask Mr. Loh if he has another Third Party Card
B. Verify the spelling of his name on the card
C. Verify the Cardholder ID number
D. If the information matches, contact the Third Party Plan to verify eligibility
A,C,D
