FLORIDA PUBLIC SAFETY
TELECOMMUNICATOR 911 PST EXAM
QUESTIONS AND ANSWERS 100% PASS
2026 EDITION
Helicopters or planes used to drop water or fire retardant in large quantities - ANS Aerial Fire
Fighting
Medical Calls may require a law enforcement response if crowd/traffic control is needed -
ANS True
It is important for the PST to extract all pertinent information from the caller _____. -
ANS quickly and accurately
Effective communication is essential to understanding the message has been received and
understood. - ANS True
Symptoms of a diabetic emergency may mimic those of _____. - ANS Intoxication
Florida gives each of the 67 counties the responsibility of maintaining emergency management
programs at the county level - ANS True
@COPYRIGHT 2026 ALLRIGHTS RESERVED 1
,All of the following are components of good interpersonal skills except _____. -
ANS Personalizing situations
HIPPA was designed to protect patients from disclosure of protected oral, written or electronic
health information. - ANS True
Which of the following is not part of the 6 W's? - ANS Which
PSTs in a call take position may be utilized to process requests for field units. - ANS True
A subset of terrorism in a terrorist groups participate directly in the cultivation, manufacture,
transportation, or distribution of controlled substances and the monies derived form activities is
known as _____. - ANS Narco Terrorism
During a MCI, it is the responsibility of the PST to make notifications to local and state agencies.
- ANS True
The 911 Public Safety Telecommunicator Certification requires students to participate in an
approved training program consisting of at least _____. - ANS 232 hours
PSTs should remain professional, no matter the circumstance, by using industry jargon with
callers seeking assistance. - ANS False
The _____ is a 24/7 clearing house which holds and shares information with local, state, and
federal entities. - ANS State Watch Office
Prioritization is not a factor when determining the order in which incidents will be handled. -
ANS False
Vehicle crashes with numerous patients is one example of an MCI. - ANS True
@COPYRIGHT 2026 ALLRIGHTS RESERVED 2
, Examples of a non-emergency even which may not require immediate response. - ANS Public
Education, Animal Rescue, Pre-Fire Plan
A portable device which has the ability to analyze the heart rhythm and deliver an electrical
shock (when necessary) to restore the heart to a normal rhythm. - ANS AED
For HAZMAT events, callers should be advised to get as close as possible to the product so they
may obtain all information requested by the PST on the phone. - ANS False
_____ is defined as feeling of deep sympathy and sorrow for another who is stricken by
misfortune accompanied by a strong desire to alleviate the suffering. - ANS Compassion
All hospitals have a trauma center. - ANS False
A _____ is a hospital unit equipped and staffed to provide care to patients with acute and life
threatening traumatic injuries. - ANS Trauma center
Florida gives the Division of Emergency Management (DEM) the responsibility of maintaining a
statewide emergency management program. - ANS True
Which type of agreement allows emergency responders to reach across jurisdictional
boundaries to supplement the requesting agency's resources? - ANS Mutual Aid Agreement
HIPAA law, CJIS security policy, and agency protocols all have a role in dictating which
information can or cannot be disseminated and to whom. - ANS True
A cerebrovascular accident or CVA, is commonly referred to as a _____. - ANS Stroke
@COPYRIGHT 2026 ALLRIGHTS RESERVED 3
TELECOMMUNICATOR 911 PST EXAM
QUESTIONS AND ANSWERS 100% PASS
2026 EDITION
Helicopters or planes used to drop water or fire retardant in large quantities - ANS Aerial Fire
Fighting
Medical Calls may require a law enforcement response if crowd/traffic control is needed -
ANS True
It is important for the PST to extract all pertinent information from the caller _____. -
ANS quickly and accurately
Effective communication is essential to understanding the message has been received and
understood. - ANS True
Symptoms of a diabetic emergency may mimic those of _____. - ANS Intoxication
Florida gives each of the 67 counties the responsibility of maintaining emergency management
programs at the county level - ANS True
@COPYRIGHT 2026 ALLRIGHTS RESERVED 1
,All of the following are components of good interpersonal skills except _____. -
ANS Personalizing situations
HIPPA was designed to protect patients from disclosure of protected oral, written or electronic
health information. - ANS True
Which of the following is not part of the 6 W's? - ANS Which
PSTs in a call take position may be utilized to process requests for field units. - ANS True
A subset of terrorism in a terrorist groups participate directly in the cultivation, manufacture,
transportation, or distribution of controlled substances and the monies derived form activities is
known as _____. - ANS Narco Terrorism
During a MCI, it is the responsibility of the PST to make notifications to local and state agencies.
- ANS True
The 911 Public Safety Telecommunicator Certification requires students to participate in an
approved training program consisting of at least _____. - ANS 232 hours
PSTs should remain professional, no matter the circumstance, by using industry jargon with
callers seeking assistance. - ANS False
The _____ is a 24/7 clearing house which holds and shares information with local, state, and
federal entities. - ANS State Watch Office
Prioritization is not a factor when determining the order in which incidents will be handled. -
ANS False
Vehicle crashes with numerous patients is one example of an MCI. - ANS True
@COPYRIGHT 2026 ALLRIGHTS RESERVED 2
, Examples of a non-emergency even which may not require immediate response. - ANS Public
Education, Animal Rescue, Pre-Fire Plan
A portable device which has the ability to analyze the heart rhythm and deliver an electrical
shock (when necessary) to restore the heart to a normal rhythm. - ANS AED
For HAZMAT events, callers should be advised to get as close as possible to the product so they
may obtain all information requested by the PST on the phone. - ANS False
_____ is defined as feeling of deep sympathy and sorrow for another who is stricken by
misfortune accompanied by a strong desire to alleviate the suffering. - ANS Compassion
All hospitals have a trauma center. - ANS False
A _____ is a hospital unit equipped and staffed to provide care to patients with acute and life
threatening traumatic injuries. - ANS Trauma center
Florida gives the Division of Emergency Management (DEM) the responsibility of maintaining a
statewide emergency management program. - ANS True
Which type of agreement allows emergency responders to reach across jurisdictional
boundaries to supplement the requesting agency's resources? - ANS Mutual Aid Agreement
HIPAA law, CJIS security policy, and agency protocols all have a role in dictating which
information can or cannot be disseminated and to whom. - ANS True
A cerebrovascular accident or CVA, is commonly referred to as a _____. - ANS Stroke
@COPYRIGHT 2026 ALLRIGHTS RESERVED 3
