nrsg 257 final exam questions and answers
graded A+
what is the primary concern that health care providers have in the use of
computers in client care? - ✅✅the ability to provide quality care when the
computers malfunction
what is not commonly found in information science? - ✅✅configuration and
architecture of the computer system
what IS commonly found in computer science? - ✅✅data/tasks processed,
where products are produced, how problems are solved
a client's BP is 180/110 mmHg is known as which of the following: information,
knowledge, skill, or data? - ✅✅data
what role does anger play in communication - ✅✅it can be used positively to
produce change
when does the decoding process of communication take place? - ✅✅when the
receiver thinks about the info., understands it, and forms an idea based on the
message
encoding process - ✅✅responsibility of the sender w/ the primary objective to
compose and deliver a clear message
, what is a communication style that involves interpersonal behaviors that permit
people to defend and maintain their legitimate rights in a respectful manner that
does not violate the rights of others? - ✅✅assertive
what may be a behavior that indicates the nurse is forced to confront a conflict
situation usig a submissive approach to communication? - ✅✅refers the
problem to a supervisor
if a staff member has a complaint, what action should the unit manager take to
resolve the problem that best demonstrates the use of assertive approach to
conflict resolution? - ✅✅setting up a time and place for a one on one meeting
with the staff nurse
what is a statement used by a nurse manager during a staff meeting that
deomonstrates use of an assertive style of communication?
1. I am the manager we will do it my way
2. you have made some goo points, but i have another suggestion
3. i really dont care, do it the way you think is best
4. i'm sorry, but your suggestion was useless to solving the problem - ✅✅2
what is the most important feature of the shared governence model -
✅✅power and authority are transferred to the nursing staff rather than being
located primarily in nursing administration
what are the 3 ways we communicate? - ✅✅verbal (7%), paraverbal - tone
(38%), nonverbal - expressions/actions (55%)
graded A+
what is the primary concern that health care providers have in the use of
computers in client care? - ✅✅the ability to provide quality care when the
computers malfunction
what is not commonly found in information science? - ✅✅configuration and
architecture of the computer system
what IS commonly found in computer science? - ✅✅data/tasks processed,
where products are produced, how problems are solved
a client's BP is 180/110 mmHg is known as which of the following: information,
knowledge, skill, or data? - ✅✅data
what role does anger play in communication - ✅✅it can be used positively to
produce change
when does the decoding process of communication take place? - ✅✅when the
receiver thinks about the info., understands it, and forms an idea based on the
message
encoding process - ✅✅responsibility of the sender w/ the primary objective to
compose and deliver a clear message
, what is a communication style that involves interpersonal behaviors that permit
people to defend and maintain their legitimate rights in a respectful manner that
does not violate the rights of others? - ✅✅assertive
what may be a behavior that indicates the nurse is forced to confront a conflict
situation usig a submissive approach to communication? - ✅✅refers the
problem to a supervisor
if a staff member has a complaint, what action should the unit manager take to
resolve the problem that best demonstrates the use of assertive approach to
conflict resolution? - ✅✅setting up a time and place for a one on one meeting
with the staff nurse
what is a statement used by a nurse manager during a staff meeting that
deomonstrates use of an assertive style of communication?
1. I am the manager we will do it my way
2. you have made some goo points, but i have another suggestion
3. i really dont care, do it the way you think is best
4. i'm sorry, but your suggestion was useless to solving the problem - ✅✅2
what is the most important feature of the shared governence model -
✅✅power and authority are transferred to the nursing staff rather than being
located primarily in nursing administration
what are the 3 ways we communicate? - ✅✅verbal (7%), paraverbal - tone
(38%), nonverbal - expressions/actions (55%)
