NRSG 257 Exam 2questions and answers
graded A+
What is essential in order to overcome personality barriers? - ✅✅Good
communication techniques
The nursing profession recognizes _____ as one of the cornerstones of its practice
- ✅✅Communication
Who must nurses be able to effectively communicate with to achieve their goal of
high quality care? - ✅✅Clients, family members, physicians, peers, and
associate
What promotes good quality of care? - ✅✅Good communication
What is essential for good leadership and management? - ✅✅Good
communication
True or false
The BSN program promotes good communication to develop leadership and
management abilities - ✅✅True
What are 6 factors that affect communication? - ✅✅Change
Anger
Group dynamics
Competition
,Work environment
Stress
Why might group dynamics affect communication? - ✅✅Due to unwritten
rules, a group should establish ground rules or expectations
What is destructive stress? - ✅✅When stress continuously occurs
How is communication an interactive sharing of information? - ✅✅It involves
the process of encoding and decoding
What 3 elements does communication require? - ✅✅A sender, a message, and
a receiver
What responsibility does the receiver have? - ✅✅Listen, process, and
understand the information as well as respond to the sender by giving feedback
What do the responsibilities of the receiver listening, processing, and
understanding represent? - ✅✅Encoding
What does the responsibility of the receiver: responding to the sender with
feedback, represent? - ✅✅Decoding
What factors interfere with the encoding process? (General) - ✅✅Sender
factors
Receiver factors
,What are some specific sender factors that may interfere with the encoding
process? - ✅✅Unclear speech
Monotone voice
Poor sentence structure
Inappropriate use of terminology or jargon
Lack of knowledge about a top
What are some specific receiver factors that may interfere with the encoding
process? - ✅✅Lack of attention
Prejudice and biases
Preoccupation with another problem
Physical factors (I.E. Pain, drowsiness, or impaired senses)
Which kind of communication is both written and spoken and constitutes 7% of a
communicated message? - ✅✅Verbal communication
What kind of communication makes up 55% of a communicated message and
includes body language, facial expressions, gestures, physical appearance, touch,
and spatial territory? - ✅✅Nonverbal communication
What is spatial territory? - ✅✅Personal space
What kind of communication makes up 38% of communication and includes vocal
cues (tone, pauses), volume, and speed of speech? - ✅✅Paraverbal
communication
, True or false
Verbal communication makes up majority of a message? - ✅✅False, nonverbal
makes up majority of a communicated message
Remember
It's not what you say, it's how you say it - ✅✅...
When is a message consider congruent, therefore making the message easily
encoded? - ✅✅When the verbal, nonverbal, and paraverbal messages are
congruent (relay the same information)
Which communication style incorporates negative nonverbal cues, is submissive,
which ultimately may lead to aggressive and hostile communication and
behavior? - ✅✅Nonassertive communication
Which communication style is preferred in the U.S.? - ✅✅Assertive
communication
True or false
Assertive communication is preferred in all countries and cultures? - ✅✅False,
may not be preferred in some countries or cultures
Which communication style involves direct, accurate expressions, respects others,
encourages trust and teamwork, encourages others to express themselves, uses
positive nonverbal cues? - ✅✅Assertive communication
graded A+
What is essential in order to overcome personality barriers? - ✅✅Good
communication techniques
The nursing profession recognizes _____ as one of the cornerstones of its practice
- ✅✅Communication
Who must nurses be able to effectively communicate with to achieve their goal of
high quality care? - ✅✅Clients, family members, physicians, peers, and
associate
What promotes good quality of care? - ✅✅Good communication
What is essential for good leadership and management? - ✅✅Good
communication
True or false
The BSN program promotes good communication to develop leadership and
management abilities - ✅✅True
What are 6 factors that affect communication? - ✅✅Change
Anger
Group dynamics
Competition
,Work environment
Stress
Why might group dynamics affect communication? - ✅✅Due to unwritten
rules, a group should establish ground rules or expectations
What is destructive stress? - ✅✅When stress continuously occurs
How is communication an interactive sharing of information? - ✅✅It involves
the process of encoding and decoding
What 3 elements does communication require? - ✅✅A sender, a message, and
a receiver
What responsibility does the receiver have? - ✅✅Listen, process, and
understand the information as well as respond to the sender by giving feedback
What do the responsibilities of the receiver listening, processing, and
understanding represent? - ✅✅Encoding
What does the responsibility of the receiver: responding to the sender with
feedback, represent? - ✅✅Decoding
What factors interfere with the encoding process? (General) - ✅✅Sender
factors
Receiver factors
,What are some specific sender factors that may interfere with the encoding
process? - ✅✅Unclear speech
Monotone voice
Poor sentence structure
Inappropriate use of terminology or jargon
Lack of knowledge about a top
What are some specific receiver factors that may interfere with the encoding
process? - ✅✅Lack of attention
Prejudice and biases
Preoccupation with another problem
Physical factors (I.E. Pain, drowsiness, or impaired senses)
Which kind of communication is both written and spoken and constitutes 7% of a
communicated message? - ✅✅Verbal communication
What kind of communication makes up 55% of a communicated message and
includes body language, facial expressions, gestures, physical appearance, touch,
and spatial territory? - ✅✅Nonverbal communication
What is spatial territory? - ✅✅Personal space
What kind of communication makes up 38% of communication and includes vocal
cues (tone, pauses), volume, and speed of speech? - ✅✅Paraverbal
communication
, True or false
Verbal communication makes up majority of a message? - ✅✅False, nonverbal
makes up majority of a communicated message
Remember
It's not what you say, it's how you say it - ✅✅...
When is a message consider congruent, therefore making the message easily
encoded? - ✅✅When the verbal, nonverbal, and paraverbal messages are
congruent (relay the same information)
Which communication style incorporates negative nonverbal cues, is submissive,
which ultimately may lead to aggressive and hostile communication and
behavior? - ✅✅Nonassertive communication
Which communication style is preferred in the U.S.? - ✅✅Assertive
communication
True or false
Assertive communication is preferred in all countries and cultures? - ✅✅False,
may not be preferred in some countries or cultures
Which communication style involves direct, accurate expressions, respects others,
encourages trust and teamwork, encourages others to express themselves, uses
positive nonverbal cues? - ✅✅Assertive communication
