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What is the primary purpose of a quality and performance management program?
a) Comply with quality-related licensure and accreditation standards
b) Monitor medical staff performance to prevent increases in malpractice rates
c) Identify process performance problems that affect the hospital's financial status
d) Monitor, control, and direct efforts toward achieving delivery of optimal performance - d)
Monitor, control, and direct efforts toward achieving delivery of optimal performance
Which of the following most accurately describes quality measures in the Healthcare
Effectiveness Data and Information Set (HEDIS)?
a) Often adapted for use by acute care hospitals and skilled nursing facilities
b) Evaluates care effectiveness, access to care, enrollee satisfaction, and utilization
c) Developed primarily to evaluate whether the needs of patients and their families are being
met
d) Strongly influenced by the financial performance of providers being evaluated - b) Evaluates
care effectiveness, access to care, enrollee satisfaction, and utilization
How does the governing body best ensure the quality of patient care?
a) Oversee medical staff privileging and credentialing activities
b) Regularly review quality measurement and improvement reports