Wellcare ACT Test Questions and
Answers (2026) | Study Guide | Graded
A+
‣ Brokers must meet all required contracting, training, and certification
required every two years.
TRUE
FALSE -✓✓FALSE
‣ Brokers/agents can submit a support ticket online through their
Centene Workbench (CWB) portal.
TRUE
FALSE -✓✓TRUE
‣ When an agent self-reports a compliance issue in good faith, that may
be considered a mitigating factor to any disciplinary action.
TRUE
FALSE -✓✓TRUE
‣ A reported non-compliant behavior investigation that results in a ____
disposition is one where the investigation produced evidence that the
alleged misconduct occurred.A. FoundedB. UnfoundedC.
Unprofessional/Inappropriate BehaviorD. Inconclusive -✓✓A. Founded
,‣ At ____, brokers/agents offer plan information upon request only while
at a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events -✓✓B. Informal Sales Events
‣ When participating in sales appointments, brokers/agents are required
to bring to the appointment and leave with the beneficiary an Enrollment
Guide and Application with a Business Reply Envelope (BRE).
TRUE
FALSE -✓✓TRUE
‣ A Business Reply Card (BRC) or a request to receive additional
information is valid for 24 months following the date of the beneficiary's
signature date or the date of the beneficiary's initial request for
information.
TRUE
FALSE -✓✓FALSE
‣ The Third-Party Marketing Organization (TPMO) disclaimer must be
used by any TPMO that sells plans on behalf of more than one Medicare
Advantage (MA) plan provider.
TRUE
FALSE -✓✓TRUE
, ‣ Brokers/agents must inform Wellcare of all marketing/sales events at
which plans or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None -✓✓C. Both Formal and Informal Sales Events.
‣ Agents and brokers must discuss a Centers for Medicare & Medicaid
Services (CMS) developed list of items during the marketing and sale of
a Medicare Advantage (MA) or Part D plan at the end of the enrollment
process.
TRUE
FALSE -✓✓False
‣ Regarding the Disaster/Emergency (DST) Special Election Period
(SEP), beneficiaries are automatically eligible for this SEP solely by
residing in the area affected by the emergency/disaster order.
TRUE
FALSE -✓✓FALSE
‣ Prior to completing the enrollment, confirm all of the beneficiary's
providers are in-network.
TRUE
FALSE -✓✓TRUE
Answers (2026) | Study Guide | Graded
A+
‣ Brokers must meet all required contracting, training, and certification
required every two years.
TRUE
FALSE -✓✓FALSE
‣ Brokers/agents can submit a support ticket online through their
Centene Workbench (CWB) portal.
TRUE
FALSE -✓✓TRUE
‣ When an agent self-reports a compliance issue in good faith, that may
be considered a mitigating factor to any disciplinary action.
TRUE
FALSE -✓✓TRUE
‣ A reported non-compliant behavior investigation that results in a ____
disposition is one where the investigation produced evidence that the
alleged misconduct occurred.A. FoundedB. UnfoundedC.
Unprofessional/Inappropriate BehaviorD. Inconclusive -✓✓A. Founded
,‣ At ____, brokers/agents offer plan information upon request only while
at a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events -✓✓B. Informal Sales Events
‣ When participating in sales appointments, brokers/agents are required
to bring to the appointment and leave with the beneficiary an Enrollment
Guide and Application with a Business Reply Envelope (BRE).
TRUE
FALSE -✓✓TRUE
‣ A Business Reply Card (BRC) or a request to receive additional
information is valid for 24 months following the date of the beneficiary's
signature date or the date of the beneficiary's initial request for
information.
TRUE
FALSE -✓✓FALSE
‣ The Third-Party Marketing Organization (TPMO) disclaimer must be
used by any TPMO that sells plans on behalf of more than one Medicare
Advantage (MA) plan provider.
TRUE
FALSE -✓✓TRUE
, ‣ Brokers/agents must inform Wellcare of all marketing/sales events at
which plans or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None -✓✓C. Both Formal and Informal Sales Events.
‣ Agents and brokers must discuss a Centers for Medicare & Medicaid
Services (CMS) developed list of items during the marketing and sale of
a Medicare Advantage (MA) or Part D plan at the end of the enrollment
process.
TRUE
FALSE -✓✓False
‣ Regarding the Disaster/Emergency (DST) Special Election Period
(SEP), beneficiaries are automatically eligible for this SEP solely by
residing in the area affected by the emergency/disaster order.
TRUE
FALSE -✓✓FALSE
‣ Prior to completing the enrollment, confirm all of the beneficiary's
providers are in-network.
TRUE
FALSE -✓✓TRUE
