Wellcare ACT Test Questions
and Answers | Practice Test |
Graded A+
‣ Which elements are available as part of Wellcare's Sales Support
model? Answer: All of these
‣ Low-Income Subsidy (LIS), which is often referred to as Extra Help,
reduces all Part D plan premiums Answer: False
‣ Prior to completing the enrollment form, broker/agents should always
confirm the beneficiary's primary care provider (PCP) and/or specialists
Answer: True
‣ At the end of this course, there will be a Mastery Exam. Agents must
achieve a passing score of 85% or higher to successfully complete this
course Answer: True
‣ Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a Answer: Complaint Tracking
Module (CTM)
Grievance
Secret Shop Finding
, ‣ A broker/agent who has never had any verbal warnings cannot be
issued a Corrective Action Plan. Answer: False
‣ Wellcare does not need to be informed of all marketing/sales events at
which plans or materials will be presented or distributed (formaland
informal). Answer: False
‣ Marketing benefits in a service area where those benefits are not
available is prohibited and considered misleading unless that is
unavoidable because of local/regional or media use. Answer: True
‣ CustomPoint sales material order dates will be posted on Wellcare.com
Answer: False
‣ The online Centene Workbench self-service portal enables you to
Answer: All of these
‣ The TPMO disclaimer must be used by any TPMO that sells plans on
behalf of more than one MA plan provider. The disclaimer must be:
Answer: Included in any marketing materials, including print materials
and television advertisements developed, used, or distributed by the
TPMO.
Verbally conveyed within the first minute of a sales call.
and Answers | Practice Test |
Graded A+
‣ Which elements are available as part of Wellcare's Sales Support
model? Answer: All of these
‣ Low-Income Subsidy (LIS), which is often referred to as Extra Help,
reduces all Part D plan premiums Answer: False
‣ Prior to completing the enrollment form, broker/agents should always
confirm the beneficiary's primary care provider (PCP) and/or specialists
Answer: True
‣ At the end of this course, there will be a Mastery Exam. Agents must
achieve a passing score of 85% or higher to successfully complete this
course Answer: True
‣ Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a Answer: Complaint Tracking
Module (CTM)
Grievance
Secret Shop Finding
, ‣ A broker/agent who has never had any verbal warnings cannot be
issued a Corrective Action Plan. Answer: False
‣ Wellcare does not need to be informed of all marketing/sales events at
which plans or materials will be presented or distributed (formaland
informal). Answer: False
‣ Marketing benefits in a service area where those benefits are not
available is prohibited and considered misleading unless that is
unavoidable because of local/regional or media use. Answer: True
‣ CustomPoint sales material order dates will be posted on Wellcare.com
Answer: False
‣ The online Centene Workbench self-service portal enables you to
Answer: All of these
‣ The TPMO disclaimer must be used by any TPMO that sells plans on
behalf of more than one MA plan provider. The disclaimer must be:
Answer: Included in any marketing materials, including print materials
and television advertisements developed, used, or distributed by the
TPMO.
Verbally conveyed within the first minute of a sales call.
