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Florida Public Safety Telecommunicator
911 PST Questions and Correct Answers/
Latest Update / Already Graded
Helicopters or planes used to drop water or fire retardant in large
quantities
Ans: Aerial Fire Fighting
Medical Calls may require a law enforcement response if crowd/traffic
control is needed
Ans: True
It is important for the PST to extract all pertinent information from the
caller _____.
Ans: quickly and accurately
Effective communication is essential to understanding the message
has been received and understood.
Ans: True
Symptoms of a diabetic emergency may mimic those of _____.
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Ans: Intoxication
Florida gives each of the 67 counties the responsibility of maintaining
emergency management programs at the county level
Ans: True
All of the following are components of good interpersonal skills except
_____.
Ans: Personalizing situations
HIPPA was designed to protect patients from disclosure of protected
oral, written or electronic health information.
Ans: True
Which of the following is not part of the 6 W's?
Ans: Which
PSTs in a call take position may be utilized to process requests for field
units.
Ans: True
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A subset of terrorism in a terrorist groups participate directly in the
cultivation, manufacture, transportation, or distribution of controlled
substances and the monies derived form activities is known as _____.
Ans: Narco Terrorism
During a MCI, it is the responsibility of the PST to make notifications to
local and state agencies.
Ans: True
The 911 Public Safety Telecommunicator Certification requires
students to participate in an approved training program consisting of
at least _____.
Ans: 232 hours
PSTs should remain professional, no matter the circumstance, by using
industry jargon with callers seeking assistance.
Ans: False
The _____ is a 24/7 clearing house which holds and shares information
with local, state, and federal entities.
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Ans: State Watch Office
Prioritization is not a factor when determining the order in which
incidents will be handled.
Ans: False
Vehicle crashes with numerous patients is one example of an MCI.
Ans: True
Examples of a non-emergency even which may not require immediate
response.
Ans: Public Education, Animal Rescue, Pre-Fire Plan
A portable device which has the ability to analyze the heart rhythm and
deliver an electrical shock (when necessary) to restore the heart to a
normal rhythm.
Ans: AED
For HAZMAT events, callers should be advised to get as close as
possible to the product so they may obtain all information requested
by the PST on the phone.
All rights reserved © 2025/ 2026 |
Florida Public Safety Telecommunicator
911 PST Questions and Correct Answers/
Latest Update / Already Graded
Helicopters or planes used to drop water or fire retardant in large
quantities
Ans: Aerial Fire Fighting
Medical Calls may require a law enforcement response if crowd/traffic
control is needed
Ans: True
It is important for the PST to extract all pertinent information from the
caller _____.
Ans: quickly and accurately
Effective communication is essential to understanding the message
has been received and understood.
Ans: True
Symptoms of a diabetic emergency may mimic those of _____.
All rights reserved © 2025/ 2026 |
, Page |2
Ans: Intoxication
Florida gives each of the 67 counties the responsibility of maintaining
emergency management programs at the county level
Ans: True
All of the following are components of good interpersonal skills except
_____.
Ans: Personalizing situations
HIPPA was designed to protect patients from disclosure of protected
oral, written or electronic health information.
Ans: True
Which of the following is not part of the 6 W's?
Ans: Which
PSTs in a call take position may be utilized to process requests for field
units.
Ans: True
All rights reserved © 2025/ 2026 |
, Page |3
A subset of terrorism in a terrorist groups participate directly in the
cultivation, manufacture, transportation, or distribution of controlled
substances and the monies derived form activities is known as _____.
Ans: Narco Terrorism
During a MCI, it is the responsibility of the PST to make notifications to
local and state agencies.
Ans: True
The 911 Public Safety Telecommunicator Certification requires
students to participate in an approved training program consisting of
at least _____.
Ans: 232 hours
PSTs should remain professional, no matter the circumstance, by using
industry jargon with callers seeking assistance.
Ans: False
The _____ is a 24/7 clearing house which holds and shares information
with local, state, and federal entities.
All rights reserved © 2025/ 2026 |
, Page |4
Ans: State Watch Office
Prioritization is not a factor when determining the order in which
incidents will be handled.
Ans: False
Vehicle crashes with numerous patients is one example of an MCI.
Ans: True
Examples of a non-emergency even which may not require immediate
response.
Ans: Public Education, Animal Rescue, Pre-Fire Plan
A portable device which has the ability to analyze the heart rhythm and
deliver an electrical shock (when necessary) to restore the heart to a
normal rhythm.
Ans: AED
For HAZMAT events, callers should be advised to get as close as
possible to the product so they may obtain all information requested
by the PST on the phone.
All rights reserved © 2025/ 2026 |
