PUBLIX DELI MANAGEMENT TEST ACTUAL
EXAM PREP 2026 PRACTICE SOLUTION STUDY
GUIDE
◉ Which of the following gets 2 days? A: Sub Selection platter, Wrap
Variety platter, All American Answer: All American
◉ How many days does a Publix Turkey Ringleader get Answer: 1
day
◉ Where do you look for info on Cubanitos? Answer: Deli Platter
guides
◉ What two chemicals can't be combined (will/can cause
permanent lung damage) Answer: Block Whitener and Q San
◉ What chemical is kept separate from everything else? Answer:
Block Whitener
◉ When rotating in new stock, and to keep older stock in front, so
that it sells first, what method are you using? Answer: FIFO - first in
first out
, ◉ What are the 5 steps to Customer Service? Answer: 1. Welcome
customer.
2. Use the customer's name
3. Take care of the customer's needs
4. Thanks the customer
5. Invite the customer back
◉ What method should you use to deal with difficult customers, and
what is each step? Answer: CALM Approach
C: stay cool.
A: Apologize for the problem
L: Listen with empathy
M: Make it right
◉ How often do you clean the cutting gloves? Answer: 4 hours
◉ Immediately clean slicer after slicing which meat? A: should be
easy (options will include something like: regular turkey, ham,
salsalito turkey, and smoked turkey) Answer: Salsalito, pastrami,
roast beef
EXAM PREP 2026 PRACTICE SOLUTION STUDY
GUIDE
◉ Which of the following gets 2 days? A: Sub Selection platter, Wrap
Variety platter, All American Answer: All American
◉ How many days does a Publix Turkey Ringleader get Answer: 1
day
◉ Where do you look for info on Cubanitos? Answer: Deli Platter
guides
◉ What two chemicals can't be combined (will/can cause
permanent lung damage) Answer: Block Whitener and Q San
◉ What chemical is kept separate from everything else? Answer:
Block Whitener
◉ When rotating in new stock, and to keep older stock in front, so
that it sells first, what method are you using? Answer: FIFO - first in
first out
, ◉ What are the 5 steps to Customer Service? Answer: 1. Welcome
customer.
2. Use the customer's name
3. Take care of the customer's needs
4. Thanks the customer
5. Invite the customer back
◉ What method should you use to deal with difficult customers, and
what is each step? Answer: CALM Approach
C: stay cool.
A: Apologize for the problem
L: Listen with empathy
M: Make it right
◉ How often do you clean the cutting gloves? Answer: 4 hours
◉ Immediately clean slicer after slicing which meat? A: should be
easy (options will include something like: regular turkey, ham,
salsalito turkey, and smoked turkey) Answer: Salsalito, pastrami,
roast beef
